JC

JEROME CRAWFORD

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(81 reviews)
57

TW
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Taiysha W.
Washington, DC
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/26/2021
client vérifiéVérifié Client
Catégorie : Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommandé
Employés avec lesquels vous avez travaillé

TW
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Taiysha W.
Washington, DC
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/26/2021
client vérifiéVérifié Client
Catégorie : Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/18/2021
Type de service : Repair
Catégorie : Service
Try another dealership
My last experience here was not great. My service advisor, Will was cool. However, the service department is quite backed up. I understand things are delayed now days, but to not offer a loaner vehicle is quite inconvenient. Other dealerships offer this service, not sure why pohanka doesn’t. Forced me to have to spend a ridiculous amount of money to rent a car for two weeks.
Non recommandé
KALYN M B. de Pohanka Hyundai a répondu le 07/19/2021 09:12 AM

Thank you for your feedback Taiysha someone will be in contact with you soon. We are extremely sorry for the inconvince and hope we can communicate with you in an effort to resolve what transpired.

DAVID P. de Pohanka Hyundai a répondu le 07/19/2021 09:34 AM

Hello this is Dave Pittman, the Service Manager.  When you get a moment please reach out to me 3019097531.

Employés avec lesquels vous avez travaillé

AC
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Annette C.
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Friendly customer service.
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

JV
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Jose V.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Great service.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 04/14/2021 08:00 AM

Thank you for providing your feedback Jose. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employés avec lesquels vous avez travaillé

ST
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Sherrie T.
Washington, DC
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/25/2021
Type de service : Repair
Catégorie : Service
MIGUEL D. de Pohanka Hyundai a répondu le 03/26/2021 05:14 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 

Employés avec lesquels vous avez travaillé

Client vérifié
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Great customer service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/24/2021 11:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

TK
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Thomas K.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service from service advisor Will
Will is awesome very professional, patient and friendly
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/23/2021 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Thomas. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

Client vérifié
New Carrolltn, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2021
client vérifiéVérifié Client
Catégorie : Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Non recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
New Carrolltn, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2021
client vérifiéVérifié Client
Catégorie : Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Non recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/09/2021
Type de service : Repair
Catégorie : Service
Car service
I’m not pleased with my car service i still feel in safe driving with my Family in the car not shifting no power going up hill I know I it a 4 cylinder still should make it up the hill without getting hung I must get out of this Tucson I always wanted a Hyundai but not please with this one very disappointing and dissatisfied
Non recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/09/2021 07:08 AM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 

Employés avec lesquels vous avez travaillé

ER
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Ebone R.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
I am always happy with my service. Will is always great and attentive!!! He goes above and beyond and I really appreciate that!!!
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 02/15/2021 04:40 AM

We appreciate your positive feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Arlington, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service.
Great customer service and quick turn around, will definitely return.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 02/03/2021 05:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Kirsten and crew were very professional and knowledgeable about concerns
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/29/2021 11:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

Client vérifié
Largo, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/28/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Visit
Customer Service Rep Sean went above and beyond to provide excellent customer care. Pohanka Hyundia should be grateful for the professional quality service that Sean delivers.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/29/2021 01:37 PM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We will also reevaluate our approach and intend to leave you with your best experience on your next visit. 

Employés avec lesquels vous avez travaillé

SP
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Sandra P.
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great atmosphere
Great overall service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/22/2021 04:29 AM

We appreciate your positive feedback about our business and employees Sandra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Great customer service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/14/2021 05:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

DT
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Denine T.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pohanka Hyundai
Always exceptional service when I have to go for servicing.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 12/23/2020 04:55 AM

Thank you for your review and for choosing Pohanka for your service Denine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé

KB
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Kevina B.
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
They provide great customer service and care for for their clients and visitors.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 12/09/2020 05:04 AM

We appreciate your kind feedback about our business and employees Kevina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again

Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I give all five stars nothing but exceptional service.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/23/2020 05:24 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

OG
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Otis G.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service from Sean
I always look forward to dealing with Sean. Great person and very knowledgeable.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/21/2020 04:24 AM

We appreciate your positive feedback about our business and employees Otis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

AP
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Angela P.
Laurel, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Received exceptional service
I've been coming to Pohanka hyundai since 2004. This is my second hyundai car. I bought both of my hyundai cars from Pohang. I like the dealership, cars and the people.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/15/2020 07:32 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business Angela.

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.