CP

Cole Patterson

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,8

(774 reviews)

80

Critiques de Cole Patterson

LJ

Lynn J.

Bartow, FL

10/07/2021

Vérifié Client

10

Catégorie : Service

Excellent Service

I am traveling from Florida and made a mistake in my service appointment date. Even though the service department was extremely busy Cole was able to get the needed service for my car in a very timely manner. The entire service department was professional and very friendly.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/08/2021 02:48 PM

Lynn, thank you for the excellent review! We're so glad that we were able to get you onto the schedule and safely get you back on the road! Thank you for giving us the opportunity to serve you!

Employés avec lesquels vous avez travaillé

Service Advisor

JP

JOHN P.

Coeur D Alene, ID

10/03/2021

Vérifié Client

10

Catégorie : Service

Smooth

My appt took a little longer than it should. But, was very happy with everything.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:31 PM

John, thank you for the honest review. We appreciate the feedback and will use it to improve experiences in the future. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

MS

MARIE S.

Coeur D'Alene, ID

10/02/2021

Vérifié Client

10

Catégorie : Service

Oil changed.

The waiting room was very clean.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:31 PM

Marie, thank you for the 5 star review! We're so glad that your oil change went smoothly and that you enjoyed our waiting area! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D'Alene, ID

Chrysler PT Cruiser

10/02/2021

Vérifié Client

10

Catégorie : Service

Oil change

Cole was very polite and accommodating.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:29 PM

Anonymous, thank you for the fantastic review! We're so glad that you had such a pleasant oil change with Cole! We will be sure to pass along your kudos. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D'Alene, ID

10/02/2021

Vérifié Client

10

Catégorie : Service

Warranty work

Quick replacement of a license plate light!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:29 PM

Anonymous, thank you for the 5 star review! We're glad that we were able to take care of your light quickly and successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

JA

JOHN A.

Coeur D Alene, ID

10/01/2021

Vérifié Client

10

Catégorie : Service

Oil change

Great service dept..

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:24 PM

John, thank you for the great review! We're glad that you had a pleasant oil change! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

WN

WILLIAM N.

Coeur D Alene, ID

09/29/2021

Vérifié Client

9

Catégorie : Service

Good an fast

Just a ruteet LOL.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:22 PM

William, thank you for the 5 star review! Good and fast are exactly how we want our service appointments to feel for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

EE

ED E.

Rathdrum, ID

09/27/2021

Vérifié Client

8

Catégorie : Service

Missed during inspection

The only reason I can’t give 5 stars is because during the inspection before the oil change nobody saw that there was a headlight out. I asked when paying fir my service if they changed the headlight and was told there was not a headlight out. The service writer came out to the vehicle with me and confirmed the light was out

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/28/2021 02:25 PM

Ed, thank you for bringing this issue to our attention. We are going to have a discussion as a team as to how to prevent this happening in the future. We appreciate your feedback! It's the only way for us to know how to get better! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

GD

GREGG D.

Coeur D Alene, ID

09/27/2021

Vérifié Client

9

Catégorie : Service

Routine Service on my F-150

Cole had me in and out in an hour. Very professional & courteous.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/28/2021 02:23 PM

Gregg, thank you for the great review! We're so glad that you had such a great experience with Cole! Professional and courteous is always our goal! We will be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Hayden Lake, ID

09/23/2021

Vérifié Client

10

Catégorie : Service

Best service department around!

Best service team around!
Prompt, efficient, effective..
They are booked up for weeks in advance and it’s easy to see why!
Also, if you are considering a newer vehicle, you gotta talk to Matt. He’s the best! 208-691-7739
Thank you

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2021 08:19 AM

Anonymous, thank you for the great review! Prompt, efficient and effective are always our goals! We'll be sure to pass along your kind words to Matt and the service team! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Hayden, ID

09/23/2021

Vérifié Client

4

Catégorie : Service

Oil Change/Brakes

I came in for an oil change and mentioned a concern about my brakes which were replaced in your service department the year before. I mostly drive around town but went to Lewiston, ID and I noticed that the brakes were vibrating going down the steep grade. The service person said it sounded like a rotar ( I agree) but I was told that there was no warranty and they could warp at anytime and I would have to Pay $100 for a break inspection despite the fact that Ford is the one who replaced my brakes and Rotars a year prior. I have had all my service on my car and have purchased tires for my car and my sons car at this Ford dealership over the last 10 years ( which has changed owners 3 x) I am disappointed that there is not more pride in your parts and labor or loyalty to customers to not even inspect it as a courtesy to a long time customer

Employés avec lesquels vous avez travaillé

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

09/20/2021

Vérifié Client

10

Catégorie : Service

Oil change & checkup

Always happy with service at Mike White - great communication - right on time - fair prices.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/20/2021 03:03 PM

William, thank you for the 5 star review! We're so glad that your oil change and checkup went so smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

CH

CINDY H.

Hayden, ID

09/19/2021

Vérifié Client

10

Catégorie : Service

John

Good service brother in law looked at vehicles so was busy passing time.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/20/2021 03:02 PM

Thank you for the 5 star review! We're so glad that your service experience went well and that you were able to enjoy passing the time with our vehicles! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

KF

KENNETH F.

Hayden, ID

09/18/2021

Vérifié Client

10

Catégorie : Service

Annual service

Very professional

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/20/2021 02:58 PM

Kenneth, thank you for the 5 star review! We're so glad that your annual service went so smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

DM

DORAL M.

Hayden, ID

09/17/2021

Vérifié Client

10

Catégorie : Service

15000 Mile check & oil change/lube & key fob battery replacement

The servicing was great ! The battery replacement was great !

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/20/2021 02:57 PM

Doral, thank you for the great review! We're so glad that your services went so smoothly! It's always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

PU

PATRICIA U.

Newman Lake, WA

09/17/2021

Vérifié Client

10

Catégorie : Service

Great People

I have only been twice with my Ford Explorer, but I have to say this is the nicest dealership I have ever encountered. The people are polite, they listen to concerns, prompt, I will recommend Mike White to all my friends.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/20/2021 02:55 PM

Patricia, thank you for the kind review! We're so glad that your experiences with us have been so nice! We appreciate you telling others as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

WL

WAYNE L.

Athol, ID

09/06/2021

Vérifié Client

10

Catégorie : Service

To the best of the best

Your staff have always been kind and supportive when I have come in. That is such a blessing in these days with the bad attitudes of other companies. Keep up the good work and I ALWAYS put your name out there for others. Linda Leicht

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/07/2021 02:33 PM

Linda, thank you for the kind review! We're so glad that you've had such great experiences with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

DW

DICK W.

Hayden, ID

09/03/2021

Vérifié Client

10

Catégorie : Service

service

Very easy and great service. Service writers are great, ask all the right questions and got it done!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/03/2021 03:59 PM

Dick, thank you for the great review! We take a lot of pride in our team and we're so glad that you had such a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

KB

KENYA B.

Post Falls, ID

Ford Transit Van

09/01/2021

Vérifié Client

10

Catégorie : Service

Brakes

They did a great job on my brakes. Keeping me and my family safe!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/02/2021 02:00 PM

Kenya, thank you for the great review! Keeping our customers safe is our highest honor! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

KC

KEN C.

Coeur D Alene, ID

08/30/2021

Vérifié Client

10

Catégorie : Service

Great service, superior staff!

I am always happy with the service at Mike White Ford. The staff listens to my questions and requests and everyone is always polite. Cole was especially helpful.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/31/2021 01:33 PM

Ken, thank you for the great review! We're so glad that you've had multiple great experiences and we hope that you continue to do so! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

161-180 sur 774 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.