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Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(774 reviews)
80

Critiques de Cole Patterson

DK
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DAVID K.
Rathdrum, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2021
client vérifiéVérifié Client
10
Catégorie : Service
Updat
Service and recall update completed on time and it works fine. The update was for the blue screen recall.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/22/2021 02:43 PM

David, thank you for bringing in your vehicle for the recall. We're so glad that we were able to take care of the blue screen for you. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
WN
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WALTER N.
Post Falls, ID
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent as always.
Excellent place to buy a vehicle and get it serviced.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/19/2021 02:17 PM

Walter, thank you for the excellent review! We're so grateful that you choosing to keep coming back to us! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
LG
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LORENZO G.
Post Falls, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2021
client vérifiéVérifié Client
10
Catégorie : Service
Scheduled Maintenance - Felt like a Valued customer
Maintenance man Cole explained and answered my questions very professionally. He is knowledgeable and understanding to my concerns.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/12/2021 03:17 PM

Lorenzo, thank you for the 5 star review! We're so glad that you had such a great experience with Cole! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
FA
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FREDERICK A.
Cataldo, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2021
client vérifiéVérifié Client
10
Catégorie : Service
Routine Service of My F350
The staff in the service department were efficient and courteous. The explained in detail what was included in the service. They checked my vehicle's records and made suggestions. My vehicle was ready for pickup at the stated time.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/10/2021 03:30 PM

Frederick, thank you for the 5 star review! We're so glad that everything was explained thoroughly and that your vehicle was ready on time! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JB
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JERRY B.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service
Thank you Conner and the entire service staff for your excellent customer service ‼️
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/10/2021 03:28 PM

Jerry, thank you for the 5 star review! We're so glad that you had such a great experience with our team! We will be sure to pass along your kind words!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
SR
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SONIA R.
Rathdrum, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2021
client vérifiéVérifié Client
10
Catégorie : Service
Amazing service
Best service I’ve had from all of the Ford dealerships. My service advisor, Cole, was great, friendly and informative. I had a great experience and look forward to coming back for future services.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/10/2021 03:27 PM

Sonia, thank you for the amazing review! We'll be sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
DS
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DAVID S.
Hayden, ID
Lincoln MKX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
I had scheduled a simple oil change and when I arrived for my appointment, Cole asked me about the 60,000 mile service recommendations and reminded me we had talked about that at my last visit. Even though I had not remembered to schedule that service, Cole walked me through the needed pieces and gave me the estimate of the cost and time and said they would be able to get everything done at this time. I am VERY pleased with the service I received and Cole Patterson is a very friendly, helpful young man. I appreciate the great service I received.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/08/2021 02:09 PM

David, thank you for the great review! We're so glad that Cole was able to take such good care of you and your vehicle. We will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JP
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JOSEPH P.
Hayden, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Repair was fast, everyone was pleasant and helpful
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/05/2021 02:22 PM

Joseph, thank you for the great review! Fast, pleasant and helpful are three of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
SP
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SHERYL P.
Coeur D Alene, ID
GMC Canyon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2021
client vérifiéVérifié Client
10
Catégorie : Service
General Service
Second time having my GMC Canyon serviced. Service crew are always prompt, polite, and helpful.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/05/2021 02:21 PM

Sheryl, thank you for the 5 star review! We're grateful that you chose to bring your GMC back to us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RC
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REX C.
Dalton Gardens, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2021
client vérifiéVérifié Client
10
Catégorie : Service
LOF
GREAT efficient service once again!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/03/2021 03:45 PM

Rex, thank you for the great review! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RG
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RUSSELL G.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great service once I finally got in.
This Ford dealership really needs to expand the service department! The service was outstanding but it took way too long to get an appointment. It was this way before Covid as well.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/03/2021 03:45 PM

Russell, thank you for the outstanding review! We agree and are actively looking into ways to be able to help expand our offerings to our service customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
CR
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CHARLES R.
Worley, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2021
client vérifiéVérifié Client
10
Catégorie : Service
F150 Oil change
Cole went out of his way to get me taken care of. Thanks!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2021 01:38 PM

Charles, thank you for the 5 star review! We're so glad that Cole was able to take such good care of your vehicle! We'll make sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JM
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JANE M.
Coeur D'Alene, ID
Ford E250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2021
client vérifiéVérifié Client
10
Catégorie : Service
Wonderful service
I had been to Mike White Ford
for years and before it was Tom Addis Ford. I have had exceptional service and they bend over backwards to meet my every need. Thank you for being there for me. Thank you
Tyler,Connor, and all the staff for such a wonderful experience this week.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2021 01:31 PM

Jane, thank you for the wonderful review! Also, thank you for continuing to trust us with your vehicle! We appreciate it! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Post Falls, ID
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2021
client vérifiéVérifié Client
9
Catégorie : Service
Oil change and alienment
My vehicle is running great and they answered all my questions. Very kind and courteous
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2021 01:31 PM

Anonymous, thank you for the 5 star review! We're so glad to hear that your vehicle is running well and that you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Rathdrum, ID
Ford Explorer
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/26/2021
client vérifiéVérifié Client
6
Catégorie : Service
Less than an hour
Appointment was for oil change, tire rotation, multiple point inspection and wiper replacement. Service was completed in a timely manner. My automatic setting for my headlights was turned off and I'm not sure if my wipers were even replaced, even though I paid for them to be. I will never have my wipers replaced by them again because they aren't any better than my old ones.
Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
CK
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CRAIG K.
Rathdrum, ID
Ford Fusion
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/24/2021
client vérifiéVérifié Client
7
Catégorie : Service
This service was great
Hopefully this is the new standard, but past experiences prevent a higher grade.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/25/2021 03:00 PM

Craig, thank you for the kind review. We're so glad that you're having better experiences and giving us additional opportunities to build trust with you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
LJ
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LEZLEE J.
Coeur D'Alene, ID
Jeep Compass
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/13/2021
client vérifiéVérifié Client
3
Catégorie : Service
Oil Change Rotate Tires
I had an oil change and my tires rotated went back to get my car and the thing they put on the floor was still in there the sticker that goes on the windshield had a totally different mileage than my car and the tires. I checked them after I got home and they are not aired up evenly, drastically different.
The Sales Department is fabulous!
Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JH
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JEANETTE H.
Post Falls, ID
Ford Escape
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/12/2021
client vérifiéVérifié Client
0
Catégorie : Service
2 weeks for a tire, no return phone calls
Two weeks for a tire? Covid? But drove right down the street to the competition and had one put on the same day. And for cheaper. My car has been in the shop over 70 days since we purchased from you dec 31st. While on vacation it quit working .....
Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JP
gravatar
JAMES P.
Liberty Lake, WA
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2021
client vérifiéVérifié Client
7
Catégorie : Service
Good Experience
My oil change visit went much better than previous visits: no complaints.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/11/2021 03:26 PM

James, thank you for the good review! We're so grateful that you gave us another chance and so pleased that we were able to give you a better experience! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RO
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RYAN O.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2021
client vérifiéVérifié Client
9
Catégorie : Service
In and out in an hour
Went in for oil service and tire rotation, in and out in about an hour. This was with an appointment however.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/08/2021 02:53 PM

Ryan, thank you for the excellent review! We're so glad that we were able to give you a fast turnaround time with good service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
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