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SureCritic / Concessionnaire Ford / Mike White Ford of Coeur d'Alene / Cole Patterson
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Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(774 reviews)
80

Critiques de Cole Patterson

CL
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CHESTER L.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2024
client vérifiéVérifié Client
10
Catégorie : Service
it very goog
i was very happy
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/18/2024 07:22 AM

We're delighted to hear that you were happy with our service, Chester! Thank you for taking the time to share your positive experience. We appreciate your support and look forward to assisting you in the future.

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JD
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JASON D.
Post Falls, ID
Ford F-150
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/25/2023
client vérifiéVérifié Client
4
Catégorie : Service
Fix defective brakes previously done
This was my fourth trip in since April to remedy brand new brakes that were installed. The new brakes were loud and squeaking a lot. On this trip they installed new brake pads and resurfaced the rotors to try to remedy the noise. Unfortunately the problem is still there and I’m just going to live with having squeaky brakes.
Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
VF
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VIRGINIA F.
Rathdrum, ID
Ford Edge
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/24/2023
client vérifiéVérifié Client
2
Catégorie : Service
Valet service
I had service scheduled and also scheduled the new valet service. I received 2 email and 2 text confirmations. But then they forgot to pick up my car. I called and they finally picked it up at 10:45 when my appt was at 8:30. They were supposed to return it by 5 but because of the mess up it was not ready. They did deliver it to my home later, but someone changed my console display and added an app I can't get rid of. I am not happy about the experience.
Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
KV
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KARLY V.
Coeur D Alene, ID
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2022
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Timely and excellent service
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2022 02:47 PM

Karly, thank you for the excellent review! We're so glad that your oil change went so well! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
FH
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FRANK H.
Spokane, WA
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2022
client vérifiéVérifié Client
9
Catégorie : Service
Fast, efficient and accurate service!
Staff were knowledgeable, friendly and helpful. The required work took much less time than I expected.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/06/2022 02:59 PM

Frank, thank you for the kind review! We always strive to be knowledgeable, friendly and helpful. We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
MB
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MICHAEL B.
Saint Maries, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2022
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance and purchase..
The service we have received since we bought our Edge has been from Mike White Ford has been excellent..
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:49 PM

Michael, thank you for the excellent review! We've been very proud to work on your Edge since you bought it! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Spokane, WA
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2022
client vérifiéVérifié Client
10
Catégorie : Service
Freindly and couerteous
Super personnel and great service as always.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:46 PM

Anonymous, thank you for the 5 star review! Thank you for the kind review. We'll be sure to pass along your words to our team. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
SL
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SANDRA L.
Post Falls, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2022
client vérifiéVérifié Client
10
Catégorie : Service
Quick and thorough service
Each person I dealt with was very pleasant and professional. My vehicle was done in the time promised and the waiting area is very comfortable. Thanks for a great job.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:37 PM

Sandra, thank you for the kind review. Pleasant and professional are two of the biggest things that we strive for. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
CH
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CINDY H.
Hayden, ID
Toyota Tacoma
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2022
client vérifiéVérifié Client
10
Catégorie : Service
Owners
Always had a good experience with Mike White Ford. Will go back.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/12/2022 03:04 PM

Cindy, we're so pleased to hear that you've always had a good experience with our team! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JT
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JOAN T.
Post Falls, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2022
client vérifiéVérifié Client
10
Catégorie : Service
Best service within 100 miles!
I was in a hurry, they got me in and out for a full Oil service in under an hour!!!
I am grateful!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 03:03 PM

Joan, thank you for the great review! 100 miles is a pretty wide expanse but we'll take the compliment! We're grateful that you choose to bring your vehicle to us! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
TM
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TANYA M.
Colfax, WA
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Cole was a pleasure to work with and I highly recommend him.
Cole got me in as scheduled and they promptly completed the scheduled maintenance.

I have found Mike White Ford and it’s service Department to be the very best bar none.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 03:01 PM

Tanya, thank you for the fantastic review! We're so glad that Cole took such excellent care of you and your truck. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
BC
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BLANE C.
Coeur D Alene, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Quick Lane
Had the “Works” done on our 2016 Explorer, great value!
The staff at Mike White Ford were helpful and profession,.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 03:00 PM

Blane, thank you for the 5 star review! We're very proud of our team and glad that you had such a good experience with them! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
LK
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LAURA K.
Hayden, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2022
client vérifiéVérifié Client
8
Catégorie : Service
Staff kind, familiar faces, trusted service
With staff turnover at various businesses in the last several months, it was so very nice to see a familiar face in the service area staff. It was also nice not to have to wait several weeks for an appointment. In fact I ended up having a conflict in my schedule so I had to change my appointment a time or two and still got a timely appointment convenient for me. Staff throughout the facility (even in the waiting area which was comfortable) were friendly and cheerful. The restrooms were clean and modern. Most important, the service was conducted in the time frame promised and I know I can trust the Service overseer to have my best interests at heart. Sorry I don't remember his name. He has been at the new Mike White Dealership for 3 1/2 years and at Mike's other facility previously for several years.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 02:58 PM

Laura, thank you for your kind words. We're so pleased that you continue to enjoy getting your vehicle serviced with our team! We'll be sure to pass along your kind words. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
WK
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WILLIAM K.
Coeur D Alene, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Employees were fast friendly and professional always enjoy your great coffee also thanks
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 02:56 PM

William, thank you for your kind words! We're so glad that you enjoyed yourself. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
TG
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TODD G.
Rathdrum, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2022
client vérifiéVérifié Client
9
Catégorie : Service
Service department
Everything was done on time and to perfection
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 02:54 PM

Todd, thank you for the 5 star review! On time and perfection are two magical phrases for us! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
ER
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ELIZABETH R.
Hayden, ID
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Efficient and quick!
Enough said.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 02:34 PM

Elizabeth, thank you for the 5 star review! Efficient and quick are always 2 big goals for us! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Quick easy and a good job done
Very pleased with the service and kindness of the service department
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:26 PM

Anonymous, thank you for the kind review! We're so glad that you had a pleasant experience with our team! We look forward to serving you again in the future. 

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RA
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RICHARD A.
Post Falls, ID
Ford F-150
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/16/2022
client vérifiéVérifié Client
9
Catégorie : Service
Everything was great, it just too a while (1.5 hours) to get a standard oil change..
Oil change and related service was fine and everyone involved was polite and great. It just took longer than I would have liked considering I had an appointment.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:16 PM

Richard, thank you for the feedback. We usually try for oil changes to take about an hour, so we apologize that it went outside of our expectations. Sometimes there are factors we cannot control and other vehicles take longer than anticipated. We appreciate your understanding and hope that things go smoother on your next service experience. 

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service
We have always gotten the best service at Mike White Ford. They’re the best!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:14 PM

Anonymous, thank you for the excellent review! We're so proud to consider you as part of the Mike White Ford family! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Coeur D'Alene, ID
Ford Transit Chassis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2022
client vérifiéVérifié Client
10
Catégorie : Service
great service
great service, friendly staff, efficient check in & out, reasonable cost of service
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:13 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
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