CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,6

(498 reviews)

80

Critiques de Christian Hanson

Client vérifié

Coeur D'Alene, ID

Ford Expedition

09/10/2018

Vérifié Client

Catégorie : Service

Antifreeze

Went in to get the coolant flushed and they did that but now the antifreeze is leaking all over the place. Seems typical of this outfit one step forward, two steps back.

Non recommandé

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 09/12/2018 02:55 PM

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G.

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

KG

KATHY G.

Spirit Lake, ID

09/06/2018

Vérifié Client

Catégorie : Service

Door lock problems

I have had an issue with the door locks on my truck for four years. They lock and won’t unlock. It is still under extended warranty. The rear ones have been replaced, but not by a part that they are using on recalls so it will probably happen again.

No one informed me that this was a big problem with F 150’s. I had to research it myself. I did convince the dealership to waive the deductible as I do not believe I should have to keep paying for something they don’t fix properly.

They also couldn’t even make me a door key. Said there was something wrong with my key or tumblers. All that was wrong was the lock needed to have some compressed air to clean it. I went to a locksmith and they solved the problem in five minutes. They wanted $21 for a $3.50 key anywhere else.

I will say everyone was very polite and professional and I appreciate that. The service manager is continuing to work on whether my door locks can be replaced under the recall.

Non recommandé

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 09/12/2018 03:48 PM

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

ML

MATT L.

Moscow, ID

Ford Transit Wagon

09/01/2018

Vérifié Client

Catégorie : Service

Great service

Quick and friendly

Recommandé

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 09/08/2018 04:25 PM

Thank you for the great rating and review Matt! We are so glad to hear that you were able to get in and out, and to know you had such a friendly experience. Thank you for choosing Mike White Ford of Coeur d` Alene

Mallory G.

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

DT

DIANE T.

Kellogg, ID

Ford C-Max Energi

08/31/2018

Vérifié Client

Catégorie : Service

Friendly, Organized and Clean

I recently relocated here and I brought my Ford C-Max in to Mike White Ford for its 2-year check-up and to replace an interior passenger door panel that had popped off. I was impressed by how organized the check-in process was and how clean the entire service department is kept. They were respectful of my time, getting me in and out as promised. The waiting area has a nice selection of beverages, magazines, a TV, and is both friendly and pet-friendly.

Every person I encountered during my two visits to the service department were professional, courteous and helpful. As an added bonus, the door panel was still under warranty. All of this was in the middle of what looks like a significant remodel of the building...looking forward to working with you and would highly recommend Mike White Ford. Thank you to the entire staff for a job well done!

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

DR

DAVID R.

Rathdrum, ID

08/30/2018

Vérifié Client

Catégorie : Service

Improving

Christian was very professional this time. I've had a lot of problems with the service department the last 12 months, since Parker took over, then Mike White. Additionally, if I were a salesman, I would be on the service department like white on rice when one of my customers called asking for help. I called Lyle several times asking for assistance with the service department, after buying two new cars from him in the past 2 years, to no avail. I've purchased a total of 3 cars from Tom Addis and Parker in the last 5 years so I expect Red carpet service from all departments. I think Mike White might be improving which is a good sign but for now I am still skeptical. I will most likely purchase my 2018 Ford F-150 from Larry H Miller Ford in the Denver area (excellent dealership and worth the road trip). I do give a big thank you to Christian for trying to save me some money yesterday and taking time to explain things to me!

Non recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

DP

DANNY P.

Sagle, ID

08/28/2018

Vérifié Client

Catégorie : Service

Oil change and maintenance

Good customer service is great

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

JB

JAMES B.

Hayden, ID

08/19/2018

Vérifié Client

Catégorie : Service

Helpful attitude

Took my car in on a Saturday appointment for a rattle - couldn't fix it as needed a new part. Christian did an excellent job explaining the problem and negotiating a discount in the repair . Would have been 5 stars but no one called to let me know what was going on and when the car would be ready to go which was Wednesday. Overall 4.5 stars.

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

Client vérifié

Coeur D Alene, ID

08/17/2018

Vérifié Client

Catégorie : Service

Service

Great

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

JS

JOHN S.

Hayden, ID

08/15/2018

Vérifié Client

Catégorie : Service

Ford Explorer

The employees at Mike White FOrd are very helpful and caring. However, I did feel that the
FOrd Motor Company let us down, by taking three weeks to get the part in to repair my
Car. Mike white FOrd got right on it when the part came in and I had my FOrd Explorer the
Next day. All is good!

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

GG

GERY G.

Coeur D'Alene, ID

AC COBRA

08/11/2018

Vérifié Client

Catégorie : Service

Friendly,professional,competent

Friendly,professional,competent

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

RG

ROY G.

Post Falls, ID

08/09/2018

Vérifié Client

Catégorie : Service

Excellent service.

Handled recall quickly.

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

CM

CHRIS M.

Coeur D'Alene, ID

08/03/2018

Vérifié Client

Catégorie : Service

Accommodating Service Department

You squeezed me into your tight schedule. Very accommodating! You accurately diagnosed my truck’s problem, explained to me what it was, then fixed it in a short amount of time and I was on my way. Thank you!

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

GR

GABRIEL R.

Blanchard, ID

08/03/2018

Vérifié Client

Catégorie : Service

Good people to help

Surprised dealership has sold, but if still friendly and fare we are in.

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

WP

WILLIAM P.

Coeur D'Alene, ID

08/01/2018

Vérifié Client

Catégorie : Service

Service at Parker Ford

Christian Hanson was very professional in taking care of my Ford 150 bumper, and the service work was done well and on time.

Thanks much,

Wally

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

TD

THOMAS D.

Post Falls, ID

Ford Super Duty F-250 SRW

07/30/2018

Vérifié Client

Catégorie : Service

Great service department

Everyone was very professional and kept me informed on everything that they were doing. They caught a leaking seal during the oil change which you have since replaced. The staff is excellent.

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

DR

DAVID R.

Rathdrum, ID

07/28/2018

Vérifié Client

Catégorie : Service

very poor work

Parker Ford is the worst. They sell the car, then the customer be damned. I'd rather get a root canal at the dentist than bring my Ford to Parker Ford for service!

Non recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

CL

CHRISTINE L.

Post Falls, ID

07/26/2018

Vérifié Client

Catégorie : Service

WAITING AREA VERY NICE

NON

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

CH

CINDY H.

Hayden, ID

07/21/2018

Vérifié Client

Catégorie : Service

Slow to start!

First, let me say once the vehicle was at our ford dealer they were courteous, professional
And completed the repair.
What was unacceptable was it took one day short of three weeks to have our vehicle even looked at. Because of warranty policy we had to take it to the dealer we purchased.
THREE WEEKS without or 2017 Ford escape due to an electrical problem causing the engine cooling fan to run continually even after key removal.
We should be able to take our vehicle to any certified mechanic in a situation like this!!

Non recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

SB

SHAWN B.

Coeur D Alene, ID

07/18/2018

Vérifié Client

Catégorie : Service

Excellent service

My car was in the shop for a corporate-mandated head gasket repair. The crew was fast and friendly. I worked mostly with Christian and he made sure I was kept up to date and taken care of every step of the process.

Recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

EM

ERNEST M.

Hayden, ID

07/10/2018

Vérifié Client

Catégorie : Service

2018 Ford Mustang sitting iddle.

The problem still exist after a recent visit to your service dept. They replaced my battery but they failed to find out why the car shows it's still discharging on my trickle charger. this problem should have been corrected on my initial visit. Now I've had to wait another 2 weeks for your service dept to correct the problem. Total 4 weeks of being afraid to use my car fearing I'll get stuck with another dead battery again.

Non recommandé

Employés avec lesquels vous avez travaillé

Christian Hanson

Service Advisor

421-440 sur 499 résultats

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