CH

Christian Hanson

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(490 reviews)
80

MH
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MICHELE H.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2020
client vérifiéVérifié Client
Catégorie : Service
In & out in a minute
I brought in my Lincoln to get airbag recall replaced
There was no guff about my appt or drop off of "Edward"
The loaner was good
When I got my car, it was clean & no tell tell signs of "Edward" being worked
A very pleasant encounter
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/11/2020 03:16 PM

Michele, thank you for the fantastic review. We are so glad that both you and "Edward" had a pleasant experience. Thank you for choosing Mike White Ford! We look forward to serving you and "Edward" again in the future!

Employés avec lesquels vous avez travaillé

TD
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TERRY D.
Athol, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/05/2020
client vérifiéVérifié Client
Catégorie : Service
Still don't pay attention to the details.
I had the car serviced and the PCM reprogrammed and right after I got home and then restarted the car the change oil soon light is on, So it was never reset, Would not be an issue if I was just down the street but I am not.
Why is it so hard to do a proper and complete job when servicing a vehicle?
Non recommandé
Employés avec lesquels vous avez travaillé

BS
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BRAD S.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/29/2020
client vérifiéVérifié Client
Catégorie : Service
Warranty Work
The service was great as always.
Christian went above and beyond.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/03/2020 03:16 PM

Brad, thank you for the 5 star review! We'll be sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future!

Employés avec lesquels vous avez travaillé

MB
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MITCHELL B.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/29/2020
client vérifiéVérifié Client
Catégorie : Service
Efficient and excellent customer service
The service department is very responsive and addresses customer concerns in a very professional and efficient manner.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/03/2020 03:14 PM

Mitchell, thank you for the excellent review! We're very proud of our service department and we're so glad that you had a great experience! Thank you for choosing Mike White Ford! We look forward to serving you and your Ranger again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2020
client vérifiéVérifié Client
Catégorie : Service
Professional Business Great Staff
Professional Business Great Staff
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/28/2020 11:00 AM

Anonymous, thank you for the kind review. We're very proud of our staff and are so glad that you had a professional experience. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

TH
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THOMAS H.
Lewiston, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2020
client vérifiéVérifié Client
Catégorie : Service
recalls
They explain everything.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/28/2020 10:57 AM

Thomas, thank you for the 5 star review. We're so glad that we were able to take care of your recall and make sure everything was explained thoroughly. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

NY
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NICHOLAS Y.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
client vérifiéVérifié Client
Catégorie : Service
Fixed boost bypass
U need a waterfall out front. Let me build one!! Thanks for your service.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/21/2020 04:03 PM

Nicholas, thank you for the 5 star review. We've never thought about a waterfall out front but it's a fun idea! Thanks for the suggestion!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

VG
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VERNON G.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
client vérifiéVérifié Client
Catégorie : Service
People
Outstanding service
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/21/2020 03:46 PM

Vernon, thank you for the outstanding review!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

BH
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BRUCE H.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2020
client vérifiéVérifié Client
Catégorie : Service
Quick and great customer service
Service reps meet you at your vehicle and greet you warmly, they are Knowledgeable and polite.
Bruce H
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/21/2020 03:45 PM

Bruce, thank you for the great review! We're so glad that your service experience was friendly and informative.  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

MW
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MARK W.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/13/2020
client vérifiéVérifié Client
Catégorie : Service
Customer Service
I've taken my truck in 3 times over the last couple of months to rectify the issue I was having with it. It was a process of trial and error and the 3rd time was a charm. I cant say enough about Christian, he was exceptional every time. He always kept in contact w/ status updates. He even went out of his way the last time to provide me with a loaner with the anticipation it make take them a few days to fix the issue. They are a fantastic group!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/17/2020 08:27 AM

Mark, thank you for the 5 star review. We're so glad that we were able to finally get your issue sorted out. We will make sure to pass your kind words along to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RT
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RUTH T.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2020
client vérifiéVérifié Client
Catégorie : Service
I get treated well.
Who else would give a 94 year old woman a seven year contract on their car?
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/07/2020 03:39 PM

Ruth, thank you for your five star review! It was our pleasure to serve you and we can't wait to serve you again in the future whether for service or in 7 years when you are ready for your next vehicle! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

CP
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CASEY P.
Rathdrum, ID
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/05/2020
client vérifiéVérifié Client
Catégorie : Service
Door latches
Christian was great to work with but fords got some shit to work out with on there door latches. 75,000 dollars is a lot for a truck and it not a good design when there was 6 different trucks in there today. Figure it out!!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/07/2020 02:14 PM

Casey, thank you for the great review. We'll make sure to pass your kind words along to Christian. We're sorry about the door latch issues. We'd love to be able to solve them but unfortunately we're not part of that team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

TH
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THOMAS H.
Saint Maries, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2020
client vérifiéVérifié Client
Catégorie : Service
Service
Great service
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/07/2020 02:03 PM

Thomas, thank you for the great review! We're so glad that you enjoyed your experience serving your Ranger with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Ponderay, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/04/2020
client vérifiéVérifié Client
Catégorie : Service
Service department
The service department was very helpful and knowledgeable in helping solve my issues with the f350.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/07/2020 02:00 PM

Anonymous, thank you for the good review! We're so glad that you enjoyed working with our service department to get your issues taken care of! We're always looking to improve and would love to know how to turn your 4 star experience into a 5 star experience! When you have a moment, please either call me at (208) 664-9211 or send me an email at marketing@mikewhitefordcda.com Thanks! - Haley

Employés avec lesquels vous avez travaillé

JK
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JOHN K.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2020
client vérifiéVérifié Client
Catégorie : Service
Easy
The dealership was willing to negotiate and work to make the deal work and me a very happy customer. Juan's philosophy that the customer should get a minute of undivided supreme service for every dollar spent is a good one. I look forward to redeeming my remaining balance of 78,580. Thank you again. We love our new Expedition Max.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/07/2020 01:35 PM

John, thank you for the excellent review! We're so glad that you love your new Expedition Max! They're incredible vehicles! We look forward towards serving you and the redemption of your remaining 78,580 minutes but know that we'll always have more if you need it! Thank you for choosing Mike White Ford! 

Employés avec lesquels vous avez travaillé

JS
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JOSEPH S.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2020
client vérifiéVérifié Client
Catégorie : Service
Pleasing.
Most efficient Service dealership I’ve ever been to; friendly people as well.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/07/2020 01:33 PM

Joseph, thank you for the pleasant review! To be called the most efficient service experience that someone has ever had - that is high praise and something that we don't take lightly. Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future

Employés avec lesquels vous avez travaillé

GJ
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GEORGE J.
Worley, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2020
client vérifiéVérifié Client
Catégorie : Service
Staff always friendly and helpful.
Service, sales, management are all friendly and helpful. Special thanks to Christian, in service, for all of his help with recent problem.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/15/2020 04:27 PM

George, thank you for the fantastic review. We thank you on behalf of all three departments for your kind words and we will make sure to let Christian know as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JB
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JERRY B.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2020
client vérifiéVérifié Client
Catégorie : Service
Great service and follow through
From setting the appointment up dropping off the car and picking it up, great service and follow through.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/15/2020 04:25 PM

Jerry, thank you for the 5 star review. We're glad to hear that you've experienced excellent service and follow through! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DG
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DAVIN G.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2020
client vérifiéVérifié Client
Catégorie : Service
Great customer service, Christian Hanson was great to work with!
Brought my f350 in for a shimmy in the rear end, found out my tire was starting to separate. Christian and his techs were able to locate the issue and was able to get the tire under partial warranty. Also had my oil changed at the same time. Thanks Christian and Mike White Ford for a job well done!!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/15/2020 04:12 PM

Davin, thank you for the great review! Finding out that there is something wrong with your vehicle besides the reason you brought it in is never fun. But we're so glad that Christian and the service team were able to get you taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JV
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JOHN V.
Greenacres, WA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/09/2020
client vérifiéVérifié Client
Catégorie : Service
Great service...shuttle car service..not so much...
I recently had my Ford Ranger in for service and needed shuttle service for a ride back to my work. I had to wait 50 minutes for a shuttle ride. I would recommend adding another shuttle car/driver. Most Ford Dealerships I have been to have at least two drivers at all times.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/15/2020 04:12 PM

John, we want to apologize for the shuttle delay. We normally have customers waiting for no longer than 15 minutes on shuttle rides. Your wait was a very unusual occurrence but that doesn't make it okay by any means.

We have dozens of staff members that are happy to give rides if we know that there are any time sensitive matters. We apologize for the lack of communication.

We simply don't have the volume of customer requiring rides to sustain two full time drivers quite yet, but we're hoping to add another in the long term. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
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