BP

Brent Parker

Mike White Ford of Coeur d'Alene

Évaluation globale

4,7

(432 reviews)

77

Critiques de Brent Parker

CR

COLLEEN R.

Coeur D Alene, ID

09/27/2022

Vérifié Client

10

Catégorie : Service

Professional

Awesome experience every time. I just wish the dealership would lower the cost of simple maintenance items like cabin filter. The service advisor said it would be 57 dollars and I can get it for 19. It’s a simple replacement. Otherwise
All was great.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/30/2022 02:54 PM

Colleen, thank you for the good feedback. We always want to stay competitive, so we'll be sure to look into staying so! Thank you for choosing Mike White Ford.

Employés avec lesquels vous avez travaillé

Client vérifié

Post Falls, ID

Ford Expedition EL

09/26/2022

Vérifié Client

9

Catégorie : Service

Excellent

Very friendly and knowledgeable

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2022 04:43 PM

Anonymous, thank you for the excellent review! We're very proud of our team and glad that you found them to be friendly and knowledgeable! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DR

DOUGLAS R.

Post Falls, ID

09/22/2022

Vérifié Client

9

Catégorie : Service

Install new tires

When planning to order tires, I was given excellent input on which tire would best fit my driving habits. No pressure, just good data and comparison. The service was excellent, especially when they were able to complete the job quickly so I could make it to another appointment that morning.

Doug R.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/22/2022 03:11 PM

Doug, thank you for the excellent review! It was our pleasure to advise you on your tires and to make sure that you made it to your next appointment on time! We look forward to having the opportunity to serve you again in the future!

Employés avec lesquels vous avez travaillé

RG

REYNALDO G.

Hayden, ID

09/21/2022

Vérifié Client

10

Catégorie : Service

Very helpful. Fast service.

Very happy with the service I received. Fast and efficient service

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/22/2022 03:10 PM

Reynaldo, thank you for the 5 star review! Helpful, fast and efficient are always things that we strive for! We look forward to our next opportunity to serve you!

Employés avec lesquels vous avez travaillé

JB

JERRY B.

Coeur D Alene, ID

09/16/2022

Vérifié Client

10

Catégorie : Service

Oil change

Wonderful service ‼️

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 03:12 PM

Jerry, thank you for the wonderful review! We're so grateful that we had the opportunity to serve you! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

Client vérifié

Princeton, ID

Lincoln Nautilus

09/11/2022

Vérifié Client

1

Catégorie : Service

The time itTook to do the oil change is unacceptable.

The time it took to do the oil change is unacceptable

Employés avec lesquels vous avez travaillé

Client vérifié

Oakesdale, WA

09/09/2022

Vérifié Client

10

Catégorie : Service

Top rate service team

Gr8 service. Front desk folks are awesome. Rig was ready when they said it round be. Overall very pleased with the service from the moment I drive in until I left.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:45 PM

Anonymous, thank you for the great review! We're so glad that you had such a good experience with our team! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

KC

KEN C.

Coeur D Alene, ID

09/09/2022

Vérifié Client

10

Catégorie : Service

Mike White Ford is a great dealership!

The service department is outstanding and the staff is always helpful and pleasant.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:45 PM

Ken, thank you for the outstanding review! We're very proud of our team and glad that you had a positive interaction with them! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié

Liberty Lake, WA

09/07/2022

Vérifié Client

8

Catégorie : Service

Some quirks + 1 concern but great overall experience

Your service team did a great job and was timely to finish amidst some quirks I'd like to share as well as one concern (since you asked). As a first-time customer, I showed up at 7am and my service order was not printed. My profile was neither setup correctly in the system. That had to be resolved, yet, I was still given a ride home rather quickly (thank you). Also, I do have a concern with the inspection feedback received. I made sure it was noted on my order that I replaced my cabin filter a week prior. However, on my service report, I was told it was it was in the yellow - this concerns me that your service techs are taking shortcuts, giving general or inaccurate information on things that are very important to be integral with observation and feedback on. It would be appreciated to tactfully address this somehow among the team responsible. Thanks for listening and thank you to Cole for being very welcoming.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:35 PM

Anonymous, thank you for the feedback. We cannot improve unless we know where our challenges are and we genuinely appreciate you letting us know. We hope that we have the opportunity to serve you again in the future!

Employés avec lesquels vous avez travaillé

LW

LESTER W.

Rathdrum, ID

09/07/2022

Vérifié Client

7

Catégorie : Service

Great except for one problem

I had an oil change and air filter change. Those went well. The challenge I have is with the tire sensors. They couldn't relearn them into my Escape? He told me I would have to buy new ones at $335, which is a lot for valve stems! I couldn't understand why they couldn't just reset these? Anyway the low air light is still on, even though I have sensors?

Employés avec lesquels vous avez travaillé

MM

MICHAEL M.

Spokane, WA

09/07/2022

Vérifié Client

8

Catégorie : Service

Service

People were friendly, courteous and helpful.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/12/2022 03:03 PM

Michael, thank you for the kind review! We hope to earn that 5 star rating on your next experience with our team! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

DL

DIANA L.

Post Falls, ID

09/04/2022

Vérifié Client

10

Catégorie : Service

oil change service

Service department was courteous and knowledgeable and the work was done on time. I have never had a problem with the service department at Mike White Ford dealership.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/06/2022 02:56 PM

Diana, thank you for the fantastic review! We're so glad that you had such a positive experience with our team. We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

Client vérifié

Coeur D'Alene, ID

Ford F250

09/04/2022

Vérifié Client

10

Catégorie : Service

F250 service

The service dep was great to work with! Brent was a pleasure to work with. Being short handed due to the Holiday weekend, the elevated service, communication, & quality of work done on my F250 was greatly appreciated.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/06/2022 02:55 PM

Anonymous, thank you for the kind words! We'll be sure to pass them along to Brent and the team! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

BL

BENJAMIN L.

Coeur D Alene, ID

Ford Bronco Sport

08/29/2022

Vérifié Client

7

Catégorie : Service

Oil changed, I hope!

I got the works, tires rotated/oil/psi adjusted. It took 1:45 of waiting, which I was appreciative that they told me at 1:15 it was going to take longer. When I got my bronco back I was flipping through settings and all of my psi was different (close, but off 1-2 from each other). This made me believe that they didn't actually check tire pressure and if they missed this, did they even rotate tires and or make other small errors. I hope not, but I'll never know.

Employés avec lesquels vous avez travaillé

DK

DONALD K.

Post Falls, ID

08/27/2022

Vérifié Client

8

Catégorie : Service

Great service, just a little slow

Easy to set up an appointment online for "The Works" oil change. The staff was friendly, professional and attentive. The vehicle was returned in good condition as they use protective plastic to keep things clean. This is a second visit and unfortunately both times the service took longer than expected. I was not upset, just plan on at least hour and a half before the service is completed.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 03:05 PM

Donald, thank you for letting us know about the scheduling issues. The Works is supposed to only take an hour, so we'll need to do some digging to see why it's taking longer than anticipated. Thank you for letting us know! We can only get better if we know the areas where we need to improve!

Employés avec lesquels vous avez travaillé

JH

JENNIFER H.

Walla Walla, WA

Ford Bronco Sport

08/23/2022

Vérifié Client

10

Catégorie : Service

Quick full service

Brought my Bronco in for it's first oil change. Love the fact that the service department rotates the tires as well.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 02:47 PM

Jennifer, congratulations on reaching your first oil change! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié

Worley, ID

08/17/2022

Vérifié Client

10

Catégorie : Service

Oil change

Great service and friendly personnel!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:25 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

KG

KIM G.

Coeur D Alene, ID

08/17/2022

Vérifié Client

9

Catégorie : Service

Service on pickup

Quick, efficient, professional. Bought my F-150 there in 2006. Have had every service done there as well.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:28 PM

Kim, thank you for the 5 star review! Quick, efficient and professional are all three words that make us smile! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

RH

ROGER H.

Spokane, WA

08/16/2022

Vérifié Client

10

Catégorie : Service

I did not have an appointment, but you made time to check and fix a tire with a slow leak.

I did not have an appointment, but you made time to check and fix a tire with a slow leak.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:13 PM

Rodger, thank you for the 5 star review! We're always glad when we're able to help out our customers when they need it! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié

Liberty Lake, WA

08/12/2022

Vérifié Client

8

Catégorie : Service

I left getting what u needed and expected

I made an appointment about a week in advance for "the works" maintenance package. Appointment at 11 am. They didn't start work on my car until 11:40 am. Took 2 hrs to complete, longer than I expected but....? Told me it would be $75 to $80 dollars, I initialed ok on form. As I was waiting I called service department and asked how much the works package was and the lady said $65, hmm? Service Advisor told me they weren't going to rotate my tires cuz they were staggered. This was not true and I said please rotate cuz thats why I came here wasvto have the worrks package done. Not sure how they got that confused, I've been there before. Then when they got done he told me everything was good, air cleaner was OK, I have a K & N airfilter, there's a sticker that says don't inspect. I've never had the mess around with my aircleaner but.....?

2 hrs later they were done and then ignored the fact that I had asked to talk to the service manager about a different question.

Otherwise, I will definitely come back but I will make sure to double check what they are doing just in case

Employés avec lesquels vous avez travaillé

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