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AJ Mills

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(235 reviews)
55

Critiques de AJ Mills

PB
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PAM B.
Dalton Gardens, ID
Lincoln MKZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2023
client vérifiéVérifié Client
10
Catégorie : Service
Service
AJ was great very personable very professional. Explained what they would do what the cost would be.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2023 01:45 PM

Thank you for your kind words, Pam! We are so glad to hear that AJ was able to provide you with the professional and personable service you deserve. We hope you enjoy your MKZ and come back to see us soon!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
TP
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THOMAS P.
Cocolalla, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2023
client vérifiéVérifié Client
10
Catégorie : Service
DEF fluid heater
Check engine light. Ford app advised what the code was and service was able to schedule before limp mode activated. Job completed in timely manner. Satisfied.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:32 PM

Thomas, thank you for the 5 star review. We're so glad that between our service department and the app, we were able to get your appointment sorted for you. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
RS
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RICHARD S.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2023
client vérifiéVérifié Client
10
Catégorie : Service
f-150
on time, well explained, professional
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:32 PM

Richard, thank you for trusting us with your F150. We're so pleased that you had a 5 star experience at Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
BA
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BILL A.
Cataldo, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
I was very pleased with my service writer, A.J. He kept me informed and coordinated excellent service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:30 PM

Bill, thank you for the great review! We will pass along your kind words to AJ. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
SW
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SARI W.
Hayden, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
Warranty
All of the employees are professional and courteous. I have been doing business with them for more than 20 years, still happy with them!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/06/2023 04:51 PM

Sari, thank you for your continued patronage! We're so thankful that you've trusted us with your vehicles for so long! Thank you for choosing Mike White Ford of Coeur d'Alene. 

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
Client vérifié
Rathdrum, ID
Ford Fusion
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/24/2023
client vérifiéVérifié Client
0
Catégorie : Service
hassels
I was told I had to bring my car in for a diagnostic for the auto-stop button not working before they could even tell me if it was covered by my warranty. It not only took all day, but an hour passed when they said it would be done I went back to check on it and it had only just been worked on. The driver side mirror now has a quirk too that it never had before, so not only is the now diagnosed button not working or covered, but I have a new issue. To be fair, they did do my scheduled maintenance in that time, but I am really not impressed.
Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
Client vérifié
Rathdrum, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2023
client vérifiéVérifié Client
10
Catégorie : Service
Fixed!
My Escape now runs like a charm! Thank you!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/27/2023 04:28 PM

Anonymous, thank you for the kind review! We're so glad that your Escape is running the way that it should be! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
WW
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WILLIAM W.
Saint Maries, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2023
client vérifiéVérifié Client
10
Catégorie : Service
Scheduled repair and added on needed brake work
Had a scheduled repair of a warranty mirror problem - knew I needed rear brakes done. Asked about availability today since I live > 1 hour away and they were able to accommodate me with just an extra 90 minutes. Amazing service - fair price - great communication - cannot recommend more highly.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/27/2023 04:28 PM

Bill, thank you for the amazing review! We're so glad that we were able to take care of all of your needs in a single trip. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
GB
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GERALDINE B.
Harrison, ID
Ford F-150
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2023
client vérifiéVérifié Client
10
Catégorie : Service
Call from Ford Rep
I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!
Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
DS
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DAVID S.
Hayden, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service
Quick set up & on time service
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/16/2023 09:24 AM

David, thank you for the excellent review! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
GB
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GERALDINE B.
Harrison, ID
Ford F-150
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2023
client vérifiéVérifié Client
10
Catégorie : Service
Call from Ford Rep
I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/06/2023
8
Catégorie : Service
Ford service rep AJ - poor customer service
I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you. 

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
TW
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TIM W.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2023
client vérifiéVérifié Client
10
Catégorie : Service
I wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.
wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 03:17 PM

Tim, thank you for your kind words! We're so glad that we were able to locate and take care of the leak in your vehicle. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
Client vérifié
Post Falls, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
In and Out
Took a bit for parts to arrive but the work was done faster than I expected.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 03:13 PM

Anonymous, thank you for the 5 star review! We're hopeful that parts will start arriving faster and faster moving forward. Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
JH
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JIM H.
Fernwood, ID
Ford Super Duty F-250 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
The service department is Top Notch.
Friendly, quick and efficient! I would recommend buying a new Ford from Mike White Ford because of the elevated service experience. They will take care of you!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 02:42 PM

Jim, thank you for the top notch review! We're so pleased that you've had such positive experiences with our team and appreciate your kind words! Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
SP
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STEPHEN P.
Sagle, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
Total Fuel System Failure
My F350 Super Duty Diesel experienced a Catastrophic Fuel System Failure. My concern like anyone else was will my $80,000 truck get fixed or ever be the same.
I received a phone call from Chelsea and she explained everything the dealership (service) had done and what the were going to do. I can’t be happier - so far my truck is running great. Also, if you go to Mike White Ford to buy a new vehicle -ask for Curley he is a straight shooter!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/31/2023 02:38 PM

Stephen, thank you for the 5 star review. We're grateful that you gave us the opportunity to work on your truck and that we were able to assist. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2023
client vérifiéVérifié Client
9
Catégorie : Service
Oil change
I was happy with the oil change service. My service rep was polite and eager to help.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/31/2023 02:36 PM

Helen, thank you for the kind review. We're so glad that your oil change appointment was a pleasant experience. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
TF
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TIM F.
Coeur D Alene, ID
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
Tim F.
I am relatively new to CDA and have been pleasantly impressed with the service I have received from the service department of Mike White Ford. I drive a 2020 Ford Ranger 4+4. My heater recently failed and the service department bent over backwards to get my truck into the shop. Very courteous and professional group of young men. Also a shout out to Lou much appreciated for the shuttle service. Now if you can only get Guinness beer in the waiting area??.
-Tim F.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/31/2023 02:34 PM

Tim, first of all - welcome to CDA! We appreciate you giving us the opportunity to serve you! We'll take your suggestion to Mike, but I can't make any promises. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
SC
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STANLEY OR LESLIE C.
Harrison, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2023
client vérifiéVérifié Client
10
Catégorie : Service
Quickly completed
Very professional
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/23/2023 09:10 AM

Thank you for the 5 star review! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
LG
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LINDA G.
Spirit Lake, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2023
client vérifiéVérifié Client
8
Catégorie : Service
Fast, Friendly Service
The staff exchanged parts due to a recall. They had my truck back to me in less than an hour. The process was done to my expectation.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/19/2023 03:08 PM

Linda, thank you for the kind review! We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for your kind words. 

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
Client vérifié
Rathdrum, ID
Ford Escape
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/31/2022
client vérifiéVérifié Client
5
Catégorie : Service
Not fixed!
I asked to have a vibration investigated. On their advice, I had the motor mount fixed. Unfortunately, the vibration is still occurring.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/04/2023 08:48 AM

Anonymous, thank you for letting us know that the issue wasn't solved. We hear your frustration and hope to be able to find a solution at your re-inspection appointment. 

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
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