AJ Mills

10/02/2023

Vérifié Client

Catégorie : Service

Great people

People and service were outstanding

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2023 09:20 AM

Thank you so much for taking the time to share your experience! We are so pleased to know that our people and service were outstanding. We strive to provide the best customer service and we are thrilled that it was reflected in your visit.

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CINDY B.

09/28/2023

Vérifié Client

Catégorie : Service

Repair 2018 Ford F 150

I have a 2018 Ford F 150 which only had about 24,000 miles on it when I started having problems with the transmission. I brought it in to Mike White Ford for an inspection and I found out not only did it need a new transmission but also the cam phasers needed to be replaced & it also had a leak in the oil pan!! You can imagine how shocked & pissed I was because of the low mileage! My service advisor was AJ Mills & I couldn’t have asked for a better person to help me through this! He explained everything I needed done & was very supportive through the whole ordeal! He helped me get a rental car & got the parts in quickly & got my truck repaired quicker than I thought! This was my first experience with Mike White Ford and they couldn’t ask for a better representative! I won’t go anywhere else because of the fantastic service he gave. He went above & beyond what anyone would have expected!!! I can’t say enough good things about AJ!!! Thank you again!!

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2023 09:22 AM

Thank you, Cindy, for such a kind review of AJ and our team at Mike White Ford of Coeur d'Alene. We are thrilled that we were able to provide you with a great experience despite the unfortunate transmission issue with your F 150. We are so grateful for your business and for trusting us to take care of your vehicle. We are committed to delivering superior service and we are glad that AJ was able to help make this process as easy as possible for you. Thank you again!

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JOHN Y.

Dalton Gardens, ID

Ford Expedition

09/22/2023

Vérifié Client

Catégorie : Service

Quich & easy !

I came in , sat down and and 2 hours later ,as briefed, the car was ready any I left !

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:11 PM

Thanks for taking the time to review our business, John! We're so glad to hear that everything went smoothly and your car was ready as planned. We appreciate you choosing Mike White Ford of Coeur d'Alene and hope to see you again soon!

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Client vérifié

Trout Creek, MT

Ford F350

09/21/2023

Vérifié Client

Catégorie : Service

Very attentive and knowledgeable staff

My vehicle issues were resolved quickly and efficiently. Thanks Mike White Ford!

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:12 PM

We're thrilled that your experience with us was a positive one! We always strive to provide excellent customer service. Thank you for your business!

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JOEL H.

Post Falls, ID

Ford F250

09/16/2023

Vérifié Client

Catégorie : Service

Fast & easy

We worked with both the Tyler’s at Mike White and were very happy with our experience. Not to mention we got a smoking deal. Thank you guys for easy process and making wife happy. She is so stoked - JH

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2023 10:24 AM

Thank you for your kind words, Joel! We are so glad to hear that both Tyler's were able to help you get such a great deal! We appreciate your business and are so pleased that your wife is so thrilled with her purchase. We hope you have many years of happy driving!

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JANET C.

Hayden, ID

Ford Fusion

09/14/2023

Vérifié Client

Catégorie : Service

recall

As usual - everything went as promised. Great service with a smile

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/15/2023 01:21 PM

Thank you so much for your kind review, Janet! Our team strives to provide a great experience every time and we are delighted to know that we met your expectations. We look forward to continuing to serve you in the future!

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LEE P.

Newman Lake, WA

09/09/2023

Vérifié Client

Catégorie : Service

Excellent information from technician

My F150 Raptor had 3 separate issues. The technician was extremely knowledgeable about each problem and accurately took notes to document the issues. To be honest, not every technician had the same level of knowledge...the person I talked to on the phone the day before wasn't aware of some of the nuances relating to the IWE problem.

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/11/2023 12:24 PM

Thank you for your review, Lee! We are so pleased to hear that our technician was able to provide superior customer service and accurately take notes to document the issues with your F150 Raptor. We are glad that you were satisfied with the level of knowledge and expertise that our technician provided. We apologize that the person you spoke to on the phone the day before was not up to the same standard and we will work to ensure that our staff members are knowledgeable and prepared for any inquiries they may receive.

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DANIEL V.

Hayden, ID

Ford F250

09/08/2023

Vérifié Client

Catégorie : Service

Kept my only vehicle for 2 days, released it back to me as fixed but still have original problems. When I called back the dealership gave me another appointment like 30 days out. Unacceptable!!!!

Did not fix my vehicle problems and gave me a ridiculous next appointment. My vehicle was kept for 2 days on original appointment!

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TYLER D.

Dalton Gardens, ID

Ford Escape

08/29/2023

Vérifié Client

Catégorie : Service

Great Experience

I was told exactly what they were going to do with my vehicle and it was done much sooner than expected.

Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/30/2023 04:19 PM

Thank you for your great review, Tyler! We are so glad to hear that your visit to Mike White Ford of Coeur d'Alene was a positive one. We strive to provide excellent service and accurate information to all of our customers, and we are pleased that you experienced that with us. We look forward to seeing you again!

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ROBERT S.

Post Falls, ID

Ford Bronco Sport

08/11/2023

Vérifié Client

Catégorie : Service

It might have been 3, but Jacob came through to push it up to 4.

This experience should never have happened, 3 flat tires from driving on State highways, a gravel road and a short dirt road. The tires that the factory put on our Bronco Sport were substandard. This is an off road vehicle and should come with the option of driving to the grocery store tires and tires that are meant for gravel and dirt road use. Also in this option should be a full size spare, because when you are on Idaho’s Scenic Byways, a doughnut spare will not get you anywhere. I even questioned the grade of tire on the vehicle were and was assured that they up to the task!
When I called Ford, the phone representatives were courteous and listened, but I could tell my concerns were going nowhere. The next question has always been a 9 or 10, but has fallen to a qualified “7.5”.

Employés avec lesquels vous avez travaillé

CHRISTOPHER S.

Coeur D Alene, ID

Ford Transit Chassis

08/09/2023

Vérifié Client

Catégorie : Service

Van has constant pull right

Was told that pull to right is not significant enough for them to fix. I drive it every day and as soon as you take hands off wheel the van pulls right. You kept it for an extra day. Found what might be the problem but could cost upwards of $1700 but warranty doesn't cover and could not guarantee that it would fix said problem.

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Client vérifié

Kingston, ID

Ford Explorer

07/28/2023

Vérifié Client

Catégorie : Service

Battery service light repair

AJ is amazing at his job. He made sure to keep me updated on my repairs and showed empathy when things didn’t go as planned. The service department definitely lacked on the day he wasn't working.

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 07/28/2023 01:53 PM

Thank you for your review! We are pleased to hear that AJ was able to provide you with great service. We strive to provide top quality customer service every day. We apologize if you felt that the service was lacking when AJ was not available. We value your feedback and we will use it to improve our service in the future.

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KENNETH V.

Hayden, ID

07/22/2023

Vérifié Client

Catégorie : Service

Leak in differential

Fixed the leak and it caused another issue. Currently being worked on.

Employés avec lesquels vous avez travaillé

GERALDINE B.

Harrison, ID

07/22/2023

Vérifié Client

Catégorie : Service

Engine light on

They took my Ford truck in and ran a test to see why my engine light has been staying on and my vehicle running sluggish going. They found the problem. One spark plug bad. They replaced it and I had my truck back sooner than I expected.

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 07/24/2023 12:41 PM

Geraldine, we are so glad to hear that you had a pleasant experience with us. We strive to provide our customers with top-notch service and fast repairs. We're glad the issue with your Ford Truck was resolved and you are back on the road. If you ever have any other questions or needs, please don't hesitate to reach out!

Employés avec lesquels vous avez travaillé

JERRY G.

07/12/2023

Vérifié Client

Catégorie : Service

Oil Change, Tire Rotation & Recall check.

Service is always a pleasant experience. My appointment was at 9:30am, but it was nearly 1:00pm before I was able to retrieve my vehicle. It was unusual to have the service take that long. Overall Mike White Ford service department scores well. Staff are friendly and in this situation they did say it would be 12:00 or 12:30 for completion.

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 07/13/2023 12:08 PM

Thank you for taking the time to share your experience with us, Jerry. We are sorry to hear that your appointment took so long; we do strive to ensure our service is done in a timely manner. We appreciate the feedback and will use it to further improve our services.

Employés avec lesquels vous avez travaillé

CALLIE V.

Coeur D Alene, ID

Ford EcoSport

07/10/2023

Vérifié Client

Catégorie : Service

Great Customer Service, as always!

Mike White Ford has never let me down with their customer service. Thank you all!

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 07/11/2023 09:10 AM

Thank you so much for your excellent review, Callie! We strive to provide the best service possible, and we are glad it has been a positive experience for you. It's our pleasure to serve you, and we look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

YVETTE S.

Post Falls, ID

Ford Escape

06/26/2023

Vérifié Client

Catégorie : Service

AJ in Service Dept

AJ helped along the way and never seemed to get annoyed with a single mom that knows nothing about cars that had tons of questions. He tried to help get the warrenty to cover the issue but wouldn't and kept us updated along the way. Would definitely recommend this team to anyone!!

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/27/2023 09:56 AM

Thank you, Yvette, for your kind words and 5-star review! We are so pleased to hear that AJ was helpful and patient with you through the entire process. We are grateful for your loyalty and appreciate that you would recommend us to others. We look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

VERNON R.

Spirit Lake, ID

Ford Edge

06/18/2023

Vérifié Client

Catégorie : Service

Recall fix

Very friendly and drop off and delivery was very good, no confusion. Gave me a time when done and was right on time. Awesome

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/19/2023 05:49 PM

Thank you for the positive review, Vernon! We are so happy to hear that you had a good experience with us. We strive to provide customer service that exceeds expectations and it is great to know that we achieved that. We value your business and appreciate your kind words.

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KIRSTEN F.

Greenacres, WA

Ford Bronco Sport

06/14/2023

Vérifié Client

Catégorie : Service

2022 Bronco

AJ and the whole team were absolutely awesome! I will never go anywhere else!

Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/15/2023 11:29 AM

Thank you for the positive review, Kirsten. We are so pleased to hear that AJ and the team provided you with great service. It is our mission to ensure that each customer gets the best service and we are delighted to have met your expectations. We look forward to serving you again in the future.

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