Adam Ritch

David, we're grateful that you gave us the opportunity to serve you for your recall. We're sorry about your experiences when we were under previous ownership. We've been Mike White Ford(under new ownership and with a new service team) for over two years and we'd love the opportunity to serve your oil changes needs when you next need one! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Anonymous, thank you for the excellent review! We're so glad that your service experience went so smoothly and that you had an enjoyable shuttle ride both to and from the dealership. It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Melissa, thank you for the great review! Repairs always tend to show up at the most inconvenient times, but we're so glad that we were able to make sure that your vehicle was safe and road-worthy for you and your daughter! The safety of our customers is our number one priority and we're glad that we were able to avoid a potentially very bad outcome.  It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Chuck, thank you for the nice review! We're so glad that you enjoyed your service experience and your interactions with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Jerry, thank you for the incredible review! We're so proud of our service team and so grateful to have to opportunity to serve such excellent customers like yourself! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Loretta, thank you for the 5 star review! Vehicle troubles away from home are not fun but we're so glad that we were able to help you out and get you back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future(under better circumstances)!

Anonymous, thank you for the amazing review! We're so glad that you enjoyed spending time with our staff and that you were well taken care of! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Roger, thank you for the exceptional review. We're so glad that we were able to make sure that your pickup was ready for your camping trip! We can't always fit people in, but we're always glad when we can! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

John, thank you for the 5 star review! We can't always promise to beat expectations by a week, but we're always happy to be able to take care of our customers as fast as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Jake, thank you for the great review! We'll be sure to pass along your kind words to Adam! Communication is key and we're so glad that you were kept in the loop at every step! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Steven, thank you for the great review! We're very proud of our staff and are also glad that you enjoyed your interaction with them! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Glenda, thank you for the 5 star review! We always try to keep the process on track, but we're so glad that we were able to make sure that you were still mobile until we got your vehicle back to you! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

David, thank you for the outstanding review! Engine troubles while traveling are the worst! We're so glad that we were able to get you taken care of and back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Patrick, thank you for the kind review! It sounds like everything went smoothly, from dropping the vehicle off until you picked it up again! That's always what we want to hear! We'll be sure to pass along your kind words to Adam! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Steven, thank you for the kind review! We're so glad that everything went so well with your service appointment and that you found the service writer to be helpful! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Shawn, thank you for the honest and open review. Your feedback is very important to us. We're so sorry that the service experience was more convoluted and complicated than we want it to be. We have looked into why things took so much longer than normal and have made some internal adjustments accordingly. In so far as our Covid 19 protections, most of what we are doing is unseen. Mike personally purchased high quality masks for all employees and they were disbursed. We strongly encourage but do not require mask wearing. I'm not sure if you noticed the cones in the service drive, but we specifically placed the cones in our drive to limit the amount of cars/their occupants to half of our normal capacity. We have regular and strict cleaning procedures for high contact areas and take particular care when servicing customer vehicles. We have changed the entire layout of our showroom so that chairs are 6 feet apart and removed several tables so as to allow for increased social distancing. We take the Covid19 situation very seriously. As you mentioned that this was your first visit, it's completely understandable that you weren't aware of the changes that we took, because you hadn't seen the store in its normal layout. As one of the employees who regularly wears a mask, I can assure you that there are several of us! We apprecciate and share your concern for both our employees and the company. We invite you to return again when you need our services and we'd love to have the opportunity to improve on your experience with us.

Kathy, thank you for the great review! We're so glad that you enjoyed your service experience with us! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Anonymous, thank you for the 5 star review! We're very glad to hear that you found our service to be convenient! It was our pleasure to serve you and we'll be sure to pass along your kind words to Adam and the service team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!