I love my Ioniq 5. Hyundai customer care, not so much
I do love my new car. I picked it up in mid June, and already have 4300 miles on it. We've done a couple of road trips (about 400 miles round trip), and the car drove like a dream over every kind of road. It's my first EV, and I wonder why I didn't take the plunge sooner. The regen and driver assistance took a little while to get used to, and I'm still learning how best to use them. If I had another $5k to spend, I would have gone for the Limited, but honestly I couldn't justify that much for seat memory and a sunroof, and my SEL AWD has everything else I need.
Now my complaint. I have a 2026, which I decided on in part after checking out my brother in law's 2025. He told me about (and showed me) his digital key card, which he (and the Quick Reference Guide) both said was an option on the EV menu. I couldn't find it. I called the my dealer, and never got a clear answer. So I called Hyundai Customer Care. After a 45 minute conversation (yes, it's a genuine Hyundai part, yes my bil's car has the identical trim level, and so on). I got a lame "they must h ave deleted the option for owner programming as part of the model change." So I should take it to the dealer, and I did. I was more than a bit unhappy about having to pay the hourly rate, but here's the kicker. I waited more than two hours, and when I learned that the service tech was still on hold for Hyundai tech to give him an access code needed to do the job. The dealer's service was great, but they got the same kind of support that I had gotten.
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