Using warranty is too difficult; you have to prove your case to dealer
We purchased a new 2023 IONIQ 5 AWD in Sept 2023. It came with a defective rear motor electric oil pump, which users do not discover unless the rear motor overheats (I think the threshold was 200 degrees F) and shuts off. For us, that came in summer of 2024 when we took our first road trip with the vehicle. When we noticed the failure we had to abort our trip and return home immediately on only FWD power. Not safe on interstates. We took the car into our local dealership, and after 1 month (!) and a lot of phone calls back and forth to the dealer and Hyundai, they were not "convinced" there was a problem. I got the defective car back with no work done after a month. I then scheduled another appointment at a dealer 1 hour away and purchased a ODB2 scanner to perform diagnosis myself. After having to get that hard evidence of the failure and providing it to the dealer, they grudgingly ordered a new part and installed it (rear EOP). That fixed the car problem, but the customer service problem remains. There was no acknowledgement from Hyundai USA of the issue (we are NOT the only ones with this problem, they KNOW about it) and they are not instructing their dealers to properly diagnose and repair the issue. And worst of all is our need to "convince" a dealer of an intermittent problem that does not consistently show itself like this one. The warranty looks good on paper but is useless in practice when you need to waste hours upon hours on the phone and driving to different dealers to get a problem resolved on a NEW CAR that we spent over $50K on!! The car is good when its working, but it has other flaws unrelated to this issue: no rear wiper (very hard to deal with living in Vermont), low ground clearance, and flimsy plastic body parts on the exterior that do not hold up to use.
Vérifié Propriétaire
