WB

WILL BISHOP

Pohanka Hyundai

Évaluation globale

4,6

(917 reviews)

67

Critiques de WILL BISHOP

BL

Brittany L.

Mitchellville, MD

2013 Hyundai Elantra

05/16/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Service wonderful, but Service wait time could improve

Went in for a tire replacement and while the service was great, it took 2 1/2 hours of waiting time before it was considered completed which is way to long for a tire replacement

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 05/20/2017 01:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

VP

VERONICA P.

2017 Hyundai Elantra

05/09/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Tire trouble leads to great service

I came into Pohanka because of a tire issue, while I was there I was reminded of an upcoming oil change, both issues were handled with professionalism and I really liked that someone noticed the mileage and suggested that I save a trip and get both things done in one visit.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 05/09/2017 06:08 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

EO

Ebony O.

Rockville, MD

2017 Hyundai Sonata

05/07/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

The service was excellent.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 05/11/2017 11:31 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

BP

Bethany P.

Alexandria, VA

2013 Hyundai Santa Fe S

05/04/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Always Dependable and Efficient!

I bought my Santa Fe Turbo from Pohanka and have only brought it here for service and I have never had a bad experience or been disappointed.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 05/11/2017 11:33 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

Client vérifié

Hyattsville, MD

2012 Hyundai Veracruz

04/22/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service requested was too long

The amount of time I had to wait for vehicle to be service was my biggest issue. I arrived at 7:00 am. Around 11:30 the tech came over to tell m about other issues that was diagnosed . Half of my day was over. Too long of a wait

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/24/2017 05:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

AG

Anthony G.

Washington, DC

2013 Hyundai Elantra

04/17/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ag

I went in for two issue but waited 3 hrs to get head light done

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/17/2017 12:09 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employés avec lesquels vous avez travaillé

WB

William B.

Waldorf, MD

2009 Hyundai Azera

04/15/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The service is great.

Yes

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/17/2017 05:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

KL

Kiera L.

Bladensburg, MD

2016 Hyundai Santa Fe S

04/11/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good Job

I stayed a bit longer than told, but I don't mind as long as what needed to be fixed was fixed. Also, when dealing with auto, you never know until get "under the hood."

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/12/2017 05:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

LJ

Lauren J.

Washington, DC

2016 Hyundai Sonata

04/04/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change

Great speedy service

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/04/2017 04:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

PS

Paul S.

Columbia, MD

2016 Hyundai Accent

04/04/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Pohanka Hyundai is a Quality Dealership

Excellent purchase experience, very good service

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/04/2017 11:54 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

CW

Claudia W.

Upper Marlboro, MD

2012 Hyundai Elantra

04/03/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Scheduled Maintenance

Service was very good. I also had two new tires installed and front license plate was bent, don't know why? This was second time when I got first two tires, but was able to bend back into place. Now kind of wrinkled.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/03/2017 11:28 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

KH

Kyla H.

Suitland, MD

2014 Hyundai Tucson

04/02/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Sold a used car with a failing engine

I was sold a 2 year used car, in which the engine died in lesd than two months. It was a scary, dangerous ordeal, and the repairs too very long.

Non recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 04/03/2017 06:00 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employés avec lesquels vous avez travaillé

MM

Mildred M.

Washington, DC

2011 Hyundai Sonata

03/21/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Service Review

I received top-notch service

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 03/21/2017 11:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

CP

Carl P.

Washington, DC

2014 Hyundai Santa Fe S

03/14/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Overall performance

I have always had excellent experiences when I visit this establishment.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 03/14/2017 11:26 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

JF

Joseph F.

Cheverly, MD

2011 Hyundai Sonata

03/13/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

customer service is outstanding.

c

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 03/13/2017 07:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

HW

Henry W.

2010 Hyundai Genesis

03/10/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Location

Clean space, friendly staff.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 03/11/2017 07:29 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

FY

Francis Y.

Washington, DC

2013 Hyundai Elantra

03/07/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

My review

Very good.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 03/08/2017 06:10 AM

Thank you for taking the time to tell us about your experience at Pohanka Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the Pohanka Hyundai store, I am sorry to hear that you found the level of the music unsatisfactory. I will talk to the sales staff to make sure we keep the music at a acceptable level.

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

PB

Phyllis B.

Upper Marlboro, MD

2013 Hyundai Sonata

03/02/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

A/C Malfunction

This was my first encounter since purchasing in Dec. 2016 and Will, the agent I was referred to was pleasant and helpful. The waiting area is nice, however the agent arranged a shuttle.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 03/02/2017 10:40 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

KT

Kimbley T.

Fort Washington, MD

2013 Hyundai Sonata

02/26/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

My service rep is amazing. Will Bishop is the best

Customer service. He explains everything.

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 02/26/2017 03:23 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

TJ

Tiffeny J.

Washington, DC

2011 Hyundai Sonata

02/23/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Great customer service!

Excellent service from start to finish...

Recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 02/24/2017 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

781-800 sur 931 résultats

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