WB

WILL BISHOP

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(917 reviews)
67

DB
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Donisha B.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and efficient
Great customer service! They were fast and efficient when servicing my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/09/2018 03:14 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DS
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Daniel S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Will was fantastic
Came in for a electric steering problem and Will helped me out with no problems
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/09/2018 03:14 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LD
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Lorraine D.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and comfortable environment
the Associates are very friendly and caring. they great you with a warm welcome and they make you feel comfortable from the time you enter, until the time you leave.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/08/2018 02:12 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
?????
Pleasant staff and prompt service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/08/2018 02:11 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DC
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Dwayne C.
Washington, DC
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/05/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
not so great because customer service not up to standards
communication issues, the customer got to car the service department to get updates on what the status is on your vehicle when they holding onto your car for 5 days.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/08/2018 02:09 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 11/15/2018 12:03 PM

Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied with the decision made by your extended warranty company about your sunroof. We have tried to get them to give you special consideration to no avail. Please fell free to reach out if there is any other questions.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

CH
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Christine H.
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Bring car in for repairs but just for oil change will go to somewhere else need more savings I like to see more savings maybe Sundays oil change specials
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/05/2018 03:06 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TW
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Tamara W.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
SERVICE REVIEW
Had a good time interacting with will , great customer service!!! He’s the best
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/05/2018 03:10 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DB
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Donnise B.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Its ok I just did not like that I was given one price an charged another but overall it was ok
Better explanation of the price before work is finished
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/02/2018 03:13 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
1st Time here
My service was great at this location John, Will and Tony all un the service department was extremely pleasant and efficient my service was great even though my home location is college park i will make this my 2nd address thanks guys keep up the good work
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/02/2018 03:13 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/30/2018
client vérifiéVérifié Client
Catégorie : Service
Customer Svc, coffee and clean
Sorry, didn't know negativty was going to reflect on my service team leader, wasn't thinking of time of day and what extra had to be done.
Recommandé
Employés avec lesquels vous avez travaillé

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
I am always taken care of when I come to Pohanka Hyundai. I’ve been going there for years and will continue.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/02/2018 03:12 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SS
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Stanley S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
See below
One thing I like is every person come in they are the best customer that the company have
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2018 03:35 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Not great
Nothing
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2018 03:34 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer service
Awesome customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2018 03:33 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AD
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Alexis D.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I had great service during my last visit!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2018 03:19 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TT
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Terence T.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Great customer service. Explain each issue so I can could comprehend.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/26/2018 02:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The friendly service
I have been going to this dealership for some time and appreciate the fact that I don’t have to make an appointment. I also appreciate the service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/26/2018 02:53 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I like the idea when unexpected issues arise, I can just bring my vehicle in without having to schedule an appt.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/26/2018 02:53 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/30/2018
client vérifiéVérifié Client
Catégorie : Service
Customer Svc, coffee and clean
Sorry, didn't know negativty was going to reflect on my service team leader, wasn't thinking of time of day and what extra had to be done.
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/23/2018
Type de service : Repair
Catégorie : Service
N/A
Close to home
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2018 03:04 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2018 07:46 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KA
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Kathaleen A.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Sales and Service
I enjoyed my purchasing experience both times with Kiera. She is accommodating and professional and made me very relaxed during a stressful time. Will handled my appointment with ease, appreciated him getting the service done quickly.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2018 02:51 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.