ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Prompt
Pleased that I was able to schedule my appointment at 6am in the service was fast.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/04/2017 08:58 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ME
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Musye E.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean is “GREAT”
Sean again showed great customer service and very knowledgeable
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/30/2017 03:44 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Experience
Nice and friendly staff. I just wish my car would have been vacuumed out. This is a service that most places offer with an oil change.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/27/2017 09:38 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, we will reevaluate our approach and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Pomfret, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Service was great. I recently traded my car in for another brand.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/27/2017 09:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KM
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Kevin M.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service!
Timely service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/27/2017 09:51 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DH
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Desean H.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
On time service
Quick and fast. Sean made sure my care was taken care of!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/27/2017 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JP
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Joyce P.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Job!
Customer service was wonderful! Sean takes personal care with explaining what is being done or needs to be done with my Veracruz. However I am kind of spoiled and my car did not receive a car wash this time.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/27/2017 09:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service Advisor Sean is awesome and the staff is friendly
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/22/2017 11:46 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AJ
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Alton J.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Three
My car is still not fixed, two days later my check engine light is on again and I was told to bring it back on this coming Monday for service. Before you all kept my car for nine days to repair the ECS.
Recommandé
Asia L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/22/2017 11:28 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 

Thanks Again,

A. Coleman
Customer Service Liaison
301-909-7381
Pohanka Hyundai Customer Service
1770 Ritchie Station Ct, Capitol Heights, MD 20743
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/17/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Execellent service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2017 08:36 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DH
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Denise H.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
This location is close to home and the staff is always courteous; especially, Sean. He keeps me informed of every detail regarding the service being performed on my car. He let's me know the condition of the car and if there are parts that need to be replaced.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/17/2017 06:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MW
gravatar
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pohanka Review
Relatively new showroom. Convenient to home. Customer service is good.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CK
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Cristina K.
Greenbelt, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Pohanka Hyundai of Capitol Heights, MD
The service I received was excellent. The staff I dealt with were friendly and explained everything in detail. The only issue I ran into, was when my car went through the complimentary car wash, my license plate was bent and the frame was broken. This was not the fault of any person, but due to the brushes as they cleaned my car. The Service Dept., addressed the issue and fixed it immediately.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/16/2017 07:07 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AL
gravatar
Alexis L.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I love this dealership
They’re just awesome
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/14/2017 09:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SR
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Stephanie R.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent customer service
Very fast and efficient
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/13/2017 02:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service person Sean kept me informed and also checked recalls and cooercted recalls along with informing me what service/ approx cost for maintence pn next visit.
SATISFIED WITH THIS SERVICE VISIT!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/13/2017 09:25 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GM
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Grace M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
My service rep is very knowledgeable and friendly. Shaun gave me information needed for my next service call.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/13/2017 09:28 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

HL
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Henry L.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Clean& friendly
Great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/09/2017 07:44 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TJ
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Tyrone J.
College Park, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I want to come back again
I want to come back to your facility but I have to make sure that I feel comfortable coming back to your facility
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/09/2017 07:48 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. I will personally hand this to the service manager and have him reach out to you regarding this matter. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent
professionalism
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/09/2017 07:56 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.