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SureCritic / Concessionnaire Hyundai / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(677 reviews)
81

Critiques de STEVE ENRIQUEZ

DV
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Debra V.
Menifee, CA
2016 Hyundai Veloster
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2021
client vérifiéVérifié Client
Catégorie : Service
Supreme Customer Service
Steve my Service advisor is very passionate about giving supreme customer service/Satisfaction. I called Steve, explained my service light was on, Steve told me too me my vehicle in right away, there staff corrected my issue with the service light on. Steve explained everything in detail, he even addressed the phone system and inform me they have implemented a better system. Steve brought my vehicle up, it was washed looked brand new!
Thank you for your superb service Steve and Staff. I will defiantly be back!
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/04/2021
Type de service : Repair
Catégorie : Service
Thank you very much for. getting back to me Steve. I do see how busy you are.
I respect you as a Service writer, I watched how much you and how hard you worked. I was amazed
You did inform me and you did go out of your way to get me a car. You will go far. The dealership should recognize how hard you work
I was disappointed the condition of my vechice I feel the vechice should of been cleaner inside
It is hard to get through the service department..
I do thank you for everything you have done. I waited for a reply back .I know it was not your fault. Who ever changed the oill should of automatic reset the system. Thank you
Recommandé
STEVE J E. de Temecula Hyundai a répondu le 03/06/2021 05:58 PM

Thank you for taking the time to bring this to our attention we were able to track down the voicemail to a generic voicemail box in the sales dept which we have now deactivated so this will not happen again. we do appologize for the incovience this has caused and we want to make sure you are provided with excellent service and responsiveness. I tired reach out several times and left several message whenever you are available please give me a call or text so I can disscuss a way to make things right and give you the 5 star service evey temecula hyundai customer deserves. 
Thank you for your time and look forward to speaking with you.

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Murrieta, CA
2017 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
Timely, professional, and friendly service. Would recommend to others for efficient repairs and maintenance.
Recommandé
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Murrieta, CA
2017 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
Timely, professional, and friendly service. Would recommend to others for efficient repairs and maintenance.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/19/2021
Type de service : Maintenance
Catégorie : Service
F
F
Non recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 01/19/2021 03:14 PM

I am sorry to see the review that we received from your last visit with us. I have called and left a message to see if I could speak to you in regards to your visit. Please feel free to contact me when you get a chance so that I can see how to resolve your concerns. Thank you for your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
ML
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Michael L.
Temecula, CA
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
customer service
excellent customer service
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 01/19/2021 02:01 PM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
RB
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Raymond B.
Lake Elsinore, CA
2017 Hyundai Ioniq Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great oil change price and service
Came 1 week earlier than my appointment. they still took me in and got me out in a reasonable time for as busy as they were.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 01/18/2021 02:43 PM

Thank you for the 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Wildomar, CA
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/08/2021
client vérifiéVérifié Client
Catégorie : Service
RESCORE-Service Department
I was recommended to rescore my one star review because “higher management” wanted me to BEFORE my car is fixed. Dear “higher management”, Carlos has been trying to do all he can to help get my car back to how it should be but of course it may not meet your timeframe. Everything takes time and Carlos is trying his best. If “higher management” has an issue with my rescore (that I needed to do before my issue was fully resolved), please, reach out directly. What I can recommend is that Hyundai NEVER EVER use the body shop my car was sent to. That is not on Carlos, Steve, or the kind schedulers. That is on “higher management” and Hyundai itself.
Non recommandé
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
DH
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Donovan H.
Murrieta, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I’ve brought my 2015 Genisis in for repairs and maintenance going on 2 years now. Working with Steve and his professional approach on dealing with my car problems has been amazing.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/22/2020 12:42 PM

Thank you for the great 5 star review. Hope you have a great Christmas and a happy new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Wildomar, CA
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/08/2021
client vérifiéVérifié Client
Catégorie : Service
RESCORE-Service Department
I was recommended to rescore my one star review because “higher management” wanted me to BEFORE my car is fixed. Dear “higher management”, Carlos has been trying to do all he can to help get my car back to how it should be but of course it may not meet your timeframe. Everything takes time and Carlos is trying his best. If “higher management” has an issue with my rescore (that I needed to do before my issue was fully resolved), please, reach out directly. What I can recommend is that Hyundai NEVER EVER use the body shop my car was sent to. That is not on Carlos, Steve, or the kind schedulers. That is on “higher management” and Hyundai itself.
Non recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/17/2020
Type de service : Maintenance
Catégorie : Service
Dear Temecula Hyundai- Take Accountability for Your Actions
Took my car in for a service and I came back to my car with black finger prints and green liquid all around my car hood and doors. Took my car back into the dealership because the paint was peeling (due to a manufacture paint failure) and they returned my car with paint over-spray on my entire windshield as well as scratched (Service tried to say it was just from rocks....rocks do that), my front emblem damaged (Service tried to say it was not them but then had no pictures to prove it, however I did), and they scratched the chrome on my door (Service also tried to say it was not their fault). Moral of the story, I have had to take more time off work, have my car professionally cleaned, and argue with the Service team as they refuse to take accountability for their actions and make excuses left and right. Hyundai is a wonderful brand. The women making appointments for service are very sweet. But the service team at Temecula does not care to take accountability, their service crew does not care about their customer's cars and the body shop that is used for repairs...don't even get me started. They only use that bodyshop because it is cheap labor and they can save money. It is so sad that I don't trust Temecula Hyundai so much that I have to take a picture of my millage and gas to make sure their 'team' didn't take my car out for a joy ride. Anonymous....I'm sure you know who I am.
Non recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/21/2020 10:57 AM

Thank you for taking the time to speak to me last week. I will follow up with you later this week or next to see what we can do to resolve the concerns you had. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
GS
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Gary S.
Winchester, CA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Reasonable, Helpful and Pleasant
Temecula Hyundai service staff makes your service pleasant quick and easy. Very cost affordable. Recommend their service!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/07/2020 07:53 AM

Thank you so very much for the great 5 star review. Hope you have a great Holiday Season. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2020
client vérifiéVérifié Client
Catégorie : Service
Great service!
The manager provided great service!
Recommandé
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2020
client vérifiéVérifié Client
Catégorie : Service
Great service!
The manager provided great service!
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/01/2020
Type de service : Maintenance
Catégorie : Service
Good Overall
They clean your vehicle upon completion of service. Though I wish that I didn’t have to come up and check to see when the service was completed.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/02/2020 07:47 AM

Thank you for the feedback, I will be more then happy to have a conversation with our staff and make sure they are more attentive to the time once the vehicle is completed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
NU
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Niki U.
Valley Center, CA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Very happy, worth the extra drive time to go to Temecula over Escondido Hyundai.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/02/2020 07:44 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
RE
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Rodolfo E.
Escondido, CA
2019 Hyundai Ioniq Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department
I always drive the extra mile to get great service.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/02/2020 07:39 AM

Thank you for the review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
DH
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Del H.
Murrieta, CA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The best customer service
Steve is exceptional. He’s an honest guy who truly goes above and beyond when it comes to customer service.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/02/2020 07:39 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
EJ
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Emily J.
Wildomar, CA
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome service!
Thanks Temecula Hyundai team!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/02/2020 07:39 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
Client vérifié
Wildomar, CA
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly staff.
All's good!!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/28/2020 09:20 AM

Thank you for the fantastic 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
DS
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David S.
Murrieta, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Warranty Service
While driving home my engine light came on. I called Temecula Hyundai while driving (hands free) and I was told to drop it off. This was Saturday. They were busy so I didn’t expect to have it diagnosed and fixed that day (which didn’t really concern me). They had it done before the end of the day. The better news was it was covered by my 10 year/100,000 mile warranty!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/21/2020 07:24 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
FM
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Fran M.
Menifee, CA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Maintenance service
As soon as you drive in to the service area they greet you, find out your needs and take you their waiting area; which is always clean. The car service is prompt and then your on your way.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/15/2020 08:15 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
JZ
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Juan Z.
Sun City, CA
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
I have always received great service. Every representative is helpful.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/11/2020 08:42 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
IM
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Israel M.
Murrieta, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service department
Second time in getting a service and staff is very friendly. Very helpful, haven’t had a bad experience yet.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/01/2020 07:48 AM

Thank you for the great 5 star review. Hope you have a great day and hope to see you soon for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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