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SureCritic / Concessionnaire Hyundai / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(677 reviews)
81

Critiques de STEVE ENRIQUEZ

PK
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Pat K.
Corona, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
2013 Sonata Repair
Everyone at the dealership was outstanding. Explained the process for the engine replacement and kept us informed along the way.
PEYTON E K. de Temecula Hyundai a répondu le 10/25/2021 09:58 AM

Hi Pat,

Thank you so much for taking the time to fill out our survey regarding your recent visit with us. We appreciate your feedback and are glad to hear that Steve and the rest of our team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2013 Hyundai Sonata.

We are grateful for your business and excited to have you as a loyal member of the Temecula Hyundai Family!

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
SD
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Sandra D.
Menifee, CA
2020 Hyundai Venue
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/19/2021
Type de service : Repair
client vérifiéVérifié Client
2
Catégorie : Service
Second time
This is the second time two of my lease cars broke. The first time I changed it. The second time they wanted to increase my payment to $400+ dollars. I didn’t have any choice but to wait a month for my car to be repaired and I didn’t have a fair price or option to change it.
PEYTON E K. de Temecula Hyundai a répondu le 10/19/2021 03:34 PM

Good Afternoon Sandra,

My name is Peyton. I am a Customer Care Agent for Temecula Hyundai Service, and I'd like to personally thank you for taking the time to fill out our survey regarding your recent service with us. We sincerely appreciate your feedback; I assure you that we take any recommendation for improvement very seriously and work to ensure that negative aspects of one's experience never occur again.

With that, I'd like to apologize for the issues that you experienced while your 2020 Hyundai Venue was here for service. We pride ourselves on providing fast, friendly, efficient service to every customer that visits Temecula Hyundai, and it is evident that in your case, we failed to meet this expectation. To address the delay in servicing your vehicle, I do acknowledge that Hyundai Motor America has been experiencing large-scale supply-chain issues, in which several high-demand parts are on national backorder. This is most-likely the reason for the lenth of time that we had your vehicle here for maintenance. However, I completely understand how frustrating it is to be without a vehicle for that long, and sympathize with your concerns.

As for the sales-related issues with your leases, I would be happy to forward your concerns to the management team in the Sales Department so that they have an opportunity to make this right. They would be more than willing to assist you in this matter. 

I would love the opportunity to make this right for you. Please feel free to contact me at your earliest convenience. I can be reached at (951) 699 - 6807 or by email at pkatz@temeculahyundai.com.

Again, I am so sorry for the inconvenience and frustration that we caused you, and look forward to speaking with you.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Lake Elsinore, CA
2021 Hyundai Ioniq Phev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Staff
The team here at Tmecula Hyundai are great! The staff knows exactly what they are doing and are extremely helpful and knowledgeable. My wife and I were able to get what we needed to do on our Ioniq fairly quickly. We will definitely return for future services.
PEYTON E K. de Temecula Hyundai a répondu le 10/18/2021 11:03 AM

Good Morning!

Thank you so much for fillng out our survey! We greatly appreciate the feedback and are so happy to hear that Daniel, Baltazar, and James were able to provide you with 5-Star Customer Care! We pride ourselves on giving fast, friendly, efficient service to every customer, every time, and I'm excited that we were able to do just that for you.

We are grateful for your business and look forward to servicing all of your vehicle's needs in the future. Thank you for being a loyal member of the Temecula Hyundai Family!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
KE
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Khaled E.
Murrieta, CA
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2021
client vérifiéVérifié Client
10
Catégorie : Service
Very pleasant and easy
I purchased two vehicles from Temecula Hyundai and i couldn't be happier with the overall professionalism and courtesy the staff provides. Even on a rare occasion when something go wrong, the service department is quick with a fix with a very positive attitude. I trust the staff at Temecula Hyundai with my family vehicles because I know they'l do an exemplary job.
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
BF
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Branden F.
Fallbrook, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Had to get a new clutch on my Elantra which was covered under warranty .. my car was returned 4 days earlier then expected .. great service!
PEYTON E K. de Temecula Hyundai a répondu le 10/12/2021 02:20 PM

Hi Branden!

Thank you so much for filling out our survey! We greatly appreciate your feedback and are glad that Steve and the rest of our service crew provided you with fast, friendly, efficient service while we replaced the clutch on your 2017 Elantra. We thank you for being a loyal member of the Temecula Hyundai Family, and look forward to servicing all your vehicle's needs in the future.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
RS
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Richard S.
Menifee, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2021
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
Na
Na
PEYTON E K. de Temecula Hyundai a répondu le 10/11/2021 09:26 AM

Good Morning Richard,

I'd like to personally thank you for filling out our survey regarding your recent visit with your 2015 Hyundai Genesis. We greatly appreciate your feedback, as it is integral in helping us grow and improve. We strive to give every customer genuine 5-Star Customer Service, from our service entrance to our waiting area, ever time. It is indicative that in some of those aspects, we failed to do that during your most recent visit with us. Please feel free to reach out to me directly with any more information that you can provide about your visit, at your earliest convenience. I'd love the opportunity to make this right for the next time you visit us, as well as all of our loyal guests.

I may be reached by phone at (951) 699 - 6807, or by email at pkatz@temeculahyundai.com.

Again, we appreciate your business and are grateful for any insight you can provide.

Regards, 

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
KJ
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Karen J.
Murrieta, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Fast and friendly service
Great service, fast and efficient, staff friendly and very helpful !
PEYTON E K. de Temecula Hyundai a répondu le 10/07/2021 10:27 AM

Good Morning!

Thank you for taking the time to fill out our survey regarding your recent visit with your 2013 Hyundai Elantra. It is our goal to provide fast, friendly, efficient service to every customer, every time, and to treat each of our loyal guests as if they are a part of our own family. We are ecstatic to hear that Steve and the rest of our service team provided you with this 5-Star Customer Service!

Thank you again for being a part of the Temecula Hyundai Family. We look forward to servicing your vehicles in the future!

Peyton Katz
BDC Agent, Temecula Hyundai Service 

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STEVE ENRIQUEZ
NC
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Norm C.
Hemet, CA
2019 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service issues have been resolved.
We had a few service issues involving amount of time spent in the dealership and a grease stain left on the passenger seat. Both issues have been taken care of very satisfactorily from my point of view. Thank you for resolving my issues. Look forward to my next visit!
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
KJ
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Karen J.
Murrieta, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Fast and friendly service
I was on my way to work and started getting a strange noise from my engine and vibrating , the check engine light came on, I went straight to Temecula Hyundai , no appointment , I just showed up , my service advisor Steve Enriquez took great care of me and solved the issue before the end of day ! I always like to take my car there for my service and maintenance , as I always get excellent customer service.
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/29/2021 12:26 PM

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
KE
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Khaled E.
Murrieta, CA
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2021
client vérifiéVérifié Client
10
Catégorie : Service
Very pleasant and easy
I purchased two vehicles from Temecula Hyundai and i couldn't be happier with the overall professionalism and courtesy the staff provides. Even on a rare occasion when something go wrong, the service department is quick with a fix with a very positive attitude. I trust the staff at Temecula Hyundai with my family vehicles because I know they'l do an exemplary job.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/16/2021
Type de service : Repair
8
Catégorie : Service
Experience was good except fir scheduling.
The only negative I have is scheduling. I called to bring in my car fir a recall fix. I was told it might take 1-2 months fir the parts. After 2 months gone by and not hearing from the dealership I called few times but I couldn’t get hold of anybody. I went in person and set up an appointment. The staff were great and the job was done in the proper time.
STEVE J E. de Temecula Hyundai a répondu le 09/29/2021 04:06 PM

Thank you for your feedback i reached out to you to discuss your last visit  please give me a call 951-699-6807


Respectfully

Steve Enriquez

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STEVE ENRIQUEZ
RG
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Ruben G.
Hemet, CA
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent vehicles waiting for the new electric cars like the prophecy
Well hope this recall don't become a bigger problem in the future as for now all is excellent
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/15/2021 03:41 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
NC
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Norm C.
Hemet, CA
2019 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service issues have been resolved.
We had a few service issues involving amount of time spent in the dealership and a grease stain left on the passenger seat. Both issues have been taken care of very satisfactorily from my point of view. Thank you for resolving my issues. Look forward to my next visit!
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/05/2021
Type de service : Maintenance
10
Catégorie : Service
Service estimate provided over the phone was not close to the actual amount of time needed.
Had we known the amount of time needed was 3 to 3 1/2 hours, we would have brought a second car. Also found a grease stain on the passenger seat when we received the car. We still like this dealer and service department in spite of the hitches this time.
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/08/2021 09:30 AM

I am so sorry for the time taken to service your vehicle and also for the stain that was left. I would like to make things right for you and with that said I will be in touch to see what we can do to fix the concern. Hope you have a great day and will be in touch soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/15/2021 03:44 PM

I am so very sorry for the inconvenience on your last visit. I would like to spend some time to perform a detail on the inside of your vehicle to get rid of the stain that was left and I know I cant do much at this point about the time spent with us but would like to make it up to you. I will be in touch to see what we can do for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
STEVE J E. de Temecula Hyundai a répondu le 09/29/2021 06:13 PM

thank you for taking the time to speak with me today 
we look forward to taking care of your vehicle on your next service visit 


Respectfully 
Steve Enriquez

Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Escondido, CA
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Another Great Experience
Great overall experience. I will continue to bring my vehicle to Hyundai of Temecula. Great staff!
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/27/2021 11:25 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
TM
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Tommy M.
Menifee, CA
2019 Hyundai Kona Ev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
They are very good on the service and very friendly with the customer thank you for your service me
#1 Customer service
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/23/2021 09:12 AM

Thank you for the outstanding 5 star review. We appreciate you taking the time out of your day to give us a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Client vérifié
Menifee, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great service
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/16/2021 08:42 AM

Thank you for taking the time to fill put our survey. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
AE
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Anthony E.
Escondido, CA
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Once again great experience!
I highly recommend the service department at Temecula Hyundai they always do a great job
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/16/2021 08:37 AM

Thank you for taking the time to fill put our survey. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
PC
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Paula C.
Temecula, CA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellence in Service
Steve Enriquez takes excellence care of his customers. I will always go to Temecula Hyundai for my service.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/05/2021 09:10 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
JN
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John N.
Temecula, CA
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Weather strip replacement
Service center took care of the broken weather strip that was missed during the purchase of my car.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 07/20/2021 10:42 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
JC
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Jeff C.
Temecula, CA
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, top notch service
Friendly, efficient service. Valet was fantastic and a real time saver. Service tech kept us updated and vehicle was ready earlier than expected.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 07/20/2021 10:41 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
SY
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Stanley Y.
Murrieta, CA
2017 Hyundai Ioniq Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service and consistency to customer service is Jey
Steve Enriquez, is the reason why I am completing this review because he has always been consistent with the service he has provided me since I purchased my vehicle back in 2017! He always greets me with a smile and always shows empathy and concern whenever it comes to dealing with my vehicle! If more people could experience his quality service and expertise, more people would purchase your vehicle!! He is the subject matter expert in his field!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 07/20/2021 10:41 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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