STEVE ENRIQUEZ

Temecula Hyundai

Évaluation globale

4,8

(672 reviews)

82

Critiques de STEVE ENRIQUEZ

Client vérifié

Temecula, CA

2012 Hyundai Sonata

03/03/2022

Type de service : Maintenance

Vérifié Client

0

Catégorie : Service

Will recommend if you are filling an insurance claim!!

Well.. I have been taking my car before there mainly for oil changes. After that I took my car since I did experience a huge change on my vehicle they were able to figure out the issue and did fix it were very great on communicating that with me, also keep in mind I did fill a claim thorough my insurance! In a instance they seem they wanted to get paid because when I was ready to pick up my vehicle they wanted to know figure out I had the money which is reasonable to ask! After they fixed the problem I was notified about another issue in which I stated to them I have not experience that issue other wise I would of told them about it. They said they will look further into the situation and told me it would not correlate with the issue they fixed in my car “ I said okay” left the dealership thinking my car was okay. Which it was, however I’am experiencing the issue they had told me about, I reach out to them until this day I have not heard anything!

STEVE J E. de Temecula Hyundai a répondu le 03/05/2022 05:11 PM

Thank you for your feedback we attempted to reach out to you to further discuss your vehicle and left you a voicemail
please gives us a call at your earliest convinece

Steve Enriquez
951-699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Sun City, CA

2018 Hyundai Santa Fe Sport

03/01/2022

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

Vehicle Service

I have always had good experiences when I bring my vehicle in for service. The staff is great!

CARLOS V., Service Manager de Temecula Hyundai a répondu le 03/07/2022 09:22 AM

Thank you for the review. We appreciate your business.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

AP

Ajay P.

San Marcos, CA

02/10/2022

10

Catégorie : Service

Steve is above and beyond, just for life , drive 30 plus miles one-way.

Steve is above and beyond and always helpful Nd straight forward and very honest.

CARLOS V., Service Manager de Temecula Hyundai a répondu le 02/11/2022 03:52 PM

Thank you for the great 5 star review. Hope you have a fantastic weekend.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

AP

Ajay P.

San Marcos, CA

2013 Hyundai Sonata

02/10/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Steve is above and beyond, just for life , drive 30 plus miles one-way.

I drive 30 plus miles for service ,one way ,Steve in service is above and beyond and so is the manager of service Carlos is awesome also.

Charles S N., Director of Operations de Temecula Hyundai a répondu le 02/11/2022 03:37 PM

Thank you so much!!

We appreciate you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com

Employés avec lesquels vous avez travaillé

MM

Marilyn M.

Wildomar, CA

2015 Hyundai Elantra

02/01/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

In and out with new battery!!

Not at home and vehicle would not start, eventually it did, and we drove it to the dealership. It was the battery. Put in a new one and all is good again!! Thanks.
Marilyn

CARLOS V., Service Manager de Temecula Hyundai a répondu le 02/07/2022 10:40 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Temecula, CA

2021 Hyundai Palisade

01/28/2022

Type de service : Repair

Vérifié Client

9

Catégorie : Service

Another satisfying normal maintenance trip to my local Hyundai dealer

I had set up a service appointment with the Temecula Dealership, unfortunately I didn't double check the date I entered and when I arrived at the dealership to have the requested maintenance performed, I was informed that my appointment was still 2 weeks away. I went back and looked at my backup and found that I had goofed. They took me anyway and I was pretty embarrassed by mistake but the personnel didn't worry about it and took care of it 2 weeks early!

CARLOS V., Service Manager de Temecula Hyundai a répondu le 02/07/2022 08:22 AM

Thank you for coming in to see us and have your vehicle serviced with our dealership. I am glad that we took you in early and had your maintenance performed same day. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

CC

Crystal C.

Temecula, CA

2016 Hyundai Sonata

12/23/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Thank you Temecula hyundai service team

100% best service and attention , :) , i feel so confident driving my car around knowing it has been inspected by the temecula hyundai service team, thank you! I really appreciate it!

CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/30/2021 12:52 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

PT

Patricia T.

Sun City, CA

2017 Hyundai Tucson

12/14/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Exceeds expecttions

I purchased my Hyundai Tuscon from Temecula Hyundai in July 2017 and have returned thereafter for each successive maintenance service. From Sales to Service my experience has consistently exceeded expectations. The folks in every department and at every level do an excellent job of making the Customer their #1 priority.

CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/17/2021 03:59 PM

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

PC

Pablo C.

Murrieta, CA

2019 Hyundai Accent

12/05/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Completely satisfied.

Both repair and customer service is excellent.

CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/06/2021 08:23 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

CT

Clark T.

Menifee, CA

2014 Hyundai Sonata

12/03/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Very, Very happy WITH Hyundai, They stand behind their cars

I am very happy with Temecula Hyundai, they stand behind their vehicles and excellent service

CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/06/2021 08:21 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

AC

Antoine C.

Temecula, CA

2017 Hyundai Sonata

11/18/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Hyundai #1

Hyundai in Temecula is the best!!! Steve is one of the main reasons we continue to get our car serviced there!! The whole team is accommodating, on time, and provide the best service!!

PEYTON E K. de Temecula Hyundai a répondu le 11/22/2021 09:03 AM

Good Morning Antoine,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2017 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

Client vérifié

Murrieta, CA

2019 Hyundai Accent

11/15/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

I am a very satisfied customer

Every time I take my car for any car service I leave the dealership fully contented and satisfied with quality of work. Staffs are really friendly and make you feel comfortable even if there’s a wait. The facility is cleaned and relaxing.

PEYTON E K. de Temecula Hyundai a répondu le 11/15/2021 12:53 PM

Good Afternoon Pablo,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2019 Hyundai Accent!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

DB

Duane B.

Temecula, CA

2012 Hyundai Genesis

11/02/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great Service

Excellent Service Department. Repairs correctly and timely.

PEYTON E K. de Temecula Hyundai a répondu le 11/02/2021 12:45 PM

Good Afternoon Duane,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2012 Hyundai Genesis!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

WB

Wendee B.

Oceanside, CA

2014 Hyundai Sonata

10/28/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Temecula Hyundai

My 2014 Sonata had to have the engine replaced under warranty. Everyone at Temecula Hyundai was great to work with and kept the lines of communication open throughout the process. I've moved out of the Temecula area since my original purchase but would definitely go back if I still lived there!

PEYTON E K. de Temecula Hyundai a répondu le 10/29/2021 09:16 AM

Good Morning Wendee,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2014 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

CW

Cheryl W.

Menifee, CA

2020 Hyundai Elantra

10/26/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Temecula Hyundai

Steve and staff member were great. Vehicle restoration complete and return sooner than promise. Friendly and professional. Job well done.
Thank you!

PEYTON E K. de Temecula Hyundai a répondu le 10/26/2021 12:51 PM

Good Afternoon Cheryl,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2020 Hyundai Elantra!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

PK

Pat K.

Corona, CA

2013 Hyundai Sonata

10/24/2021

Type de service : Repair

Vérifié Client

9

Catégorie : Service

2013 Sonata Repair

Everyone at the dealership was outstanding. Explained the process for the engine replacement and kept us informed along the way.

PEYTON E K. de Temecula Hyundai a répondu le 10/25/2021 09:58 AM

Hi Pat,

Thank you so much for taking the time to fill out our survey regarding your recent visit with us. We appreciate your feedback and are glad to hear that Steve and the rest of our team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2013 Hyundai Sonata.

We are grateful for your business and excited to have you as a loyal member of the Temecula Hyundai Family!

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

SD

Sandra D.

Menifee, CA

2020 Hyundai Venue

10/19/2021

Type de service : Repair

Vérifié Client

2

Catégorie : Service

Second time

This is the second time two of my lease cars broke. The first time I changed it. The second time they wanted to increase my payment to $400+ dollars. I didn’t have any choice but to wait a month for my car to be repaired and I didn’t have a fair price or option to change it.

PEYTON E K. de Temecula Hyundai a répondu le 10/19/2021 03:34 PM

Good Afternoon Sandra,

My name is Peyton. I am a Customer Care Agent for Temecula Hyundai Service, and I'd like to personally thank you for taking the time to fill out our survey regarding your recent service with us. We sincerely appreciate your feedback; I assure you that we take any recommendation for improvement very seriously and work to ensure that negative aspects of one's experience never occur again.

With that, I'd like to apologize for the issues that you experienced while your 2020 Hyundai Venue was here for service. We pride ourselves on providing fast, friendly, efficient service to every customer that visits Temecula Hyundai, and it is evident that in your case, we failed to meet this expectation. To address the delay in servicing your vehicle, I do acknowledge that Hyundai Motor America has been experiencing large-scale supply-chain issues, in which several high-demand parts are on national backorder. This is most-likely the reason for the lenth of time that we had your vehicle here for maintenance. However, I completely understand how frustrating it is to be without a vehicle for that long, and sympathize with your concerns.

As for the sales-related issues with your leases, I would be happy to forward your concerns to the management team in the Sales Department so that they have an opportunity to make this right. They would be more than willing to assist you in this matter.

I would love the opportunity to make this right for you. Please feel free to contact me at your earliest convenience. I can be reached at (951) 699 - 6807 or by email at pkatz@temeculahyundai.com.

Again, I am so sorry for the inconvenience and frustration that we caused you, and look forward to speaking with you.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

Client vérifié

Lake Elsinore, CA

2021 Hyundai Ioniq Phev

10/18/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great Staff

The team here at Tmecula Hyundai are great! The staff knows exactly what they are doing and are extremely helpful and knowledgeable. My wife and I were able to get what we needed to do on our Ioniq fairly quickly. We will definitely return for future services.

PEYTON E K. de Temecula Hyundai a répondu le 10/18/2021 11:03 AM

Good Morning!

Thank you so much for fillng out our survey! We greatly appreciate the feedback and are so happy to hear that Daniel, Baltazar, and James were able to provide you with 5-Star Customer Care! We pride ourselves on giving fast, friendly, efficient service to every customer, every time, and I'm excited that we were able to do just that for you.

We are grateful for your business and look forward to servicing all of your vehicle's needs in the future. Thank you for being a loyal member of the Temecula Hyundai Family!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

KE

Khaled E.

Murrieta, CA

2017 Hyundai Tucson

ReScore Avis™

10/12/2021

Vérifié Client

10

Catégorie : Service

Very pleasant and easy

I purchased two vehicles from Temecula Hyundai and i couldn't be happier with the overall professionalism and courtesy the staff provides. Even on a rare occasion when something go wrong, the service department is quick with a fix with a very positive attitude. I trust the staff at Temecula Hyundai with my family vehicles because I know they'l do an exemplary job.

Employés avec lesquels vous avez travaillé

BF

Branden F.

Fallbrook, CA

2017 Hyundai Elantra

10/12/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great service

Had to get a new clutch on my Elantra which was covered under warranty .. my car was returned 4 days earlier then expected .. great service!

PEYTON E K. de Temecula Hyundai a répondu le 10/12/2021 02:20 PM

Hi Branden!

Thank you so much for filling out our survey! We greatly appreciate your feedback and are glad that Steve and the rest of our service crew provided you with fast, friendly, efficient service while we replaced the clutch on your 2017 Elantra. We thank you for being a loyal member of the Temecula Hyundai Family, and look forward to servicing all your vehicle's needs in the future.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employés avec lesquels vous avez travaillé

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