RB

RICHARD T BRITT

Pohanka Hyundai

Évaluation globale

4,7

(228 reviews)

84

Critiques de RICHARD T BRITT

JH

Johnny H.

Upper Marlboro, MD

2014 Hyundai Elantra

05/28/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Lack of Communication

I received a text stating my vehicle was not ready yet; however, I never received any notification when my vehicle did complete the service.

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/30/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

RW

Rodney W.

Clinton, MD

2015 Hyundai Sonata Hyb

05/24/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Jenny

Every thing was great but every time I get something done to my car I never get a courtesy wash I shouldn't have to ask

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/24/2019 02:30 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

MR

Marvin R.

District Heights, MD

2016 Hyundai Tucson

05/21/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

It’s close to my rental

I like that the dealership is close to my house and the employees are very nice. I just wish you guys would send me some coupons!

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/22/2019 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

Client vérifié

Greenbelt, MD

2017 Hyundai Sonata

ReScore Avis™

05/17/2019

Vérifié Client

Catégorie : Service

Service

Received a response from Asia in a timely fashion.

Recommandé

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

LP

Lisa Vernell P.

Upper Marlboro, MD

2016 Hyundai Genesis

05/15/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good service

Good service

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/16/2019 03:28 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

05/14/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Sean you were awesome as usual buddy

Sean great job buddy. Will see you next week or so.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/16/2019 03:26 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

Client vérifié

Bowie, MD

2012 Hyundai Santa Fe

05/14/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always consistent

Been coming since I bought my car. I never had any major issues other than wear and tear maintenance. My car so far still running great. That speaks to the service that the dealership have been providing.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/16/2019 03:25 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

FM

Florence M.

Silver Spring, MD

2013 Hyundai Sonata

05/10/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Recall was done & oil change

Sean was our service advisor , he was awesome , very professional, kept us posted on our car until everything was completed ?
We thank him for all he does for the customers ??

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/10/2019 01:51 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

Client vérifié

District Heights, MD

2018 Hyundai Elantra

05/06/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recent expierence

Overall pretty decent job .

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/10/2019 01:45 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

RM

Renee M.

Temple Hills, MD

2017 Hyundai Sonata Hyb

05/06/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great and fast service

I had a great experience. It was time for an oil change and my 10,000 mile maintenance. I received both for a discount including a car wash. My Service Advisor, Jaqueline, was professional, informative, friendly and service was expedient! ?? (Their lounge is very nice and is always neat and clean!) MSRIRI is running and looking good! ?? Thanks, Pohanka Hyundai! I shall return! ?

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/10/2019 01:44 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

JB

James B.

Upper Marlboro, MD

2018 Hyundai Santa Fe S

05/03/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Po Hank

Familiarity and personality of staff and express service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/03/2019 03:27 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

AB

Andrea B.

Capitol Heights, MD

2018 Hyundai Tucson

04/22/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Very quick service!

I never need an appointment and I am typically in and out within an hour or so. Whether it’s routine maintenance or something else, they are always fast.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/22/2019 03:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

CH

Carl H.

Capitol Heights, MD

2011 Hyundai Sonata

04/17/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Customer service

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/18/2019 05:25 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

RB

Rachel B.

District Heights, MD

2017 Hyundai Elantra

04/17/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Tire repair

Went early for a tire repair, no appointment . Not only did they repair my tire they washed my car too! In and out in less than an hour. Great service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/18/2019 05:37 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

Client vérifié

Capitol Heights, MD

2012 Hyundai Elantra

04/17/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Good Service

Only place I take both of my Hyundais for service. Always good and quick service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/18/2019 05:53 AM

1.) Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

PW

Patricia W.

Lanham, MD

2016 Hyundai Sonata

04/13/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

GREAT JOB YOUNG LADY

It was great to see a young lady in the service department , GREAT JOB

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/16/2019 03:38 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

HN

Helen N.

Temple Hills, MD

2010 Hyundai Sonata

04/11/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

customer

Excellent service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/16/2019 03:36 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

Client vérifié

Waldorf, MD

2013 Hyundai Sonata

04/10/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

recall

Sean made me feel right at home he is a great employee i had the worst service ever at the Hyundai in Waldorf MD and when i called this dealership he had me in and out i definitely will go back for future service thanks to him !

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/11/2019 01:46 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business. Sean and the entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

KC

Keisha C.

Waldorf, MD

2015 Hyundai Tucson

04/09/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service

Excellent service

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/11/2019 12:54 PM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

CL

Charles L.

Lanham, MD

2015 Hyundai Sonata

04/09/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Nice

The wait was ok....just wish prices were more reasonable and they should offer car washes after each service...also cover the seats and floors during service.........overall it was ok

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/10/2019 04:22 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/10/2019 03:34 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

181-200 sur 234 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.