Kevyn Erbe

04/28/2018

Vérifié Client

Catégorie : Service

service

quick, professional job.

Recommandé

Employés avec lesquels vous avez travaillé

Client vérifié

Coeur D Alene, ID

Ford Focus

04/27/2018

Vérifié Client

Catégorie : Service

service

Nothing out of the ordinary

Recommandé

Employés avec lesquels vous avez travaillé

MARIO G.

Coeur D Alene, ID

ReScore Avis™

04/26/2018

Vérifié Client

Catégorie : Service

2015 Escape

Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.

Recommandé

Employés avec lesquels vous avez travaillé

MATT B.

Post Falls, ID

04/25/2018

Vérifié Client

Catégorie : Service

Efficient and knowledgeable

Great service and value, they make sure to go through all the checks on regular maintenance and tell you the status.

Recommandé

Employés avec lesquels vous avez travaillé

CELESTE C.

Coeur D Alene, ID

Ford Focus

04/25/2018

Vérifié Client

Catégorie : Service

Excellent

Great service, great attitudes.

Recommandé

Employés avec lesquels vous avez travaillé

RICKEY J.

Rathdrum, ID

Chevrolet Silverado 1500

04/23/2018

Vérifié Client

Catégorie : Service

Service work.

Did a great job. All were very professional. Thank you.

Recommandé

Employés avec lesquels vous avez travaillé

MARIO G.

Coeur D Alene, ID

ReScore Avis™

04/26/2018

Vérifié Client

Catégorie : Service

2015 Escape

Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.

Recommandé

Avis original

04/22/2018

Catégorie : Service

2015 Escape for 30,000 miles servce

Service for my vehicle was great, no problems.
My problem is the Service Advisor told me that I needed to have the transmission service due to the 30,000 miles scheduled. The cost was to be $179.95. I declined at the time and said if necessary I would have it done next time.
After returning home with the vehicle I looked in the manual under the Scheduled Maintenance section and found that it stated that the transmission is to be service at 150,000 miles. The 30,000 miles is for towing a trailer, or using car-top carrier, extensive idling or low-speed driving for long distances, as in heavy commercial use such as delivery, taxi or patrol car and in dusty or sandy conditions. I do not know which one of these conditions the Advisor thought this vehicle was used for which is none of them.
If I am wrong and this vehicle does need transmission service I will apologize and give 5 stars for the service. If the manual is correct the Advisor is incompetent and or trying to scam the public during services.

Non recommandé

Sam G. de Mike White Ford of Coeur d'Alene a répondu le 04/26/2018 11:41 AM

Hi Mario. Thank you for taking the time to review our dealership. We use these to help improve our processes and provide the best customer service experience possible. I have been told our Service Advisor reached out to you and explained how/why we recommend certain services. We sincerely apologize for the miscommunication during the inital visit. Please let us know if you have any other questions or concerns about servicing your vehicle. Thank you.

Employés avec lesquels vous avez travaillé

RICHARD T.

Athol, ID

Lincoln MKX

04/21/2018

Vérifié Client

Catégorie : Service

Tires

Parker Ford was able to get me in to replace my tires in a days notice. Told me that my car would be ready by 11:00 AM, and it was done 15 minutes earlier.

Recommandé

Employés avec lesquels vous avez travaillé

DANIEL D.

Hayden, ID

Ford Mustang

04/20/2018

Vérifié Client

Catégorie : Service

when they tell me how excited they are to see my car. it makes me feel like i have an exotic. which i do.

quick in and out!!! no surprises. everything i expected!! concierge like service!

Recommandé

Employés avec lesquels vous avez travaillé

DEBRA W.

Hayden, ID

04/19/2018

Vérifié Client

Catégorie : Service

Service Experience

Outstanding service from everyone !!!

Recommandé

Employés avec lesquels vous avez travaillé

ROY G.

Post Falls, ID

04/19/2018

Vérifié Client

Catégorie : Service

Excellent service writer.

Kevyn Erbe is very good.

Recommandé

Employés avec lesquels vous avez travaillé

RYAN D.

Hayden, ID

04/19/2018

Vérifié Client

Catégorie : Service

Welcoming Service!

Arrived on time for my appointment and was told it would be an hour. 53min in i got a phone call letting me know everything was ready to go!

Recommandé

Employés avec lesquels vous avez travaillé

CHARLENE S.

Hayden, ID

Lincoln MKX

04/19/2018

Vérifié Client

Catégorie : Service

Oil Change

Had an oil change on this day which I had an appointment for. They were on time and had a very comfortable waiting area to sit in!

Recommandé

Employés avec lesquels vous avez travaillé

Ford Super Duty F-250 SRW

PATRICK K.

Post Falls, ID

04/17/2018

Vérifié Client

Catégorie : Service

Thank you

Kevyn and the rest of the staff were great!
Thank you all

Recommandé

Employés avec lesquels vous avez travaillé

CAROL G.

Rathdrum, ID

04/17/2018

Vérifié Client

Catégorie : Service

Oil change

Great service.

Recommandé

Employés avec lesquels vous avez travaillé

HECTOR S.

Spokane, WA

Ford Explorer

04/17/2018

Vérifié Client

Catégorie : Service

you People

great service, more than friendly, they make you feel welcome.

Recommandé

Employés avec lesquels vous avez travaillé

PAUL K.

Rathdrum, ID

Dodge Ram 2500

04/14/2018

Vérifié Client

Catégorie : Service

service

It seems that our service department has turned its self around in the last few months. I was very pleased with the communication that I received from Kevyn. Thank you to everyone involved with the repair job on my truck, the brakes work great!

Recommandé

Employés avec lesquels vous avez travaillé

NANCY L.

Coeur D'Alene, ID

04/07/2018

Vérifié Client

Catégorie : Service

Prompt & Professionak

I was greeting & got my car checked in for service immediately and it was completed before estimated time to complete and staff friendly & accommodating

Recommandé

Employés avec lesquels vous avez travaillé

JERILYN W.

Coeur D'Alene, ID

Ford Taurus

04/07/2018

Vérifié Client

Catégorie : Service

Excellent!

The people and service!

Recommandé

Employés avec lesquels vous avez travaillé

LYNN-ANN B.

Hayden, ID

Ford Explorer

04/04/2018

Vérifié Client

Catégorie : Service

Excellent customer service!

Parker Ford has consistently provided excellent customer service, from the phone call to schedule an appointment to picking up my car and everything in between! Every person is more than willing to help, providing prompt, courteous, and knowledgeable service!

Recommandé

Employés avec lesquels vous avez travaillé