KE

Kevyn Erbe

Service Advisor
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(855 reviews)
74

CD
gravatar
CHRISTOPHER D.
Pinehurst, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2018
client vérifiéVérifié Client
Catégorie : Service
best service
super nice service dept
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/14/2018 12:19 PM

Thank you so much Christopher for this wonderful review! We are pleased to hear you enjoyed our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

PM
gravatar
PETER M.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2018
client vérifiéVérifié Client
Catégorie : Service
Great customer service
The service rep. I dealt with today was Kevyn Erbe. I have dealt with him before. He is very personable, professional, knows his business, and just does an excellent overall job. The dealership is a modern and clean facility with a nice waiting area. The cost of my service was actually less than Kevyn quoted me even tho I had a little more work done than was originally estimated. My car was ready 45 minutes earlier than estimated too. Everyone at the dealership I dealt with was friendly and helpful. It sure is nice to have work done on your car and the price is fair and you are treated professionally. Thanks Kevyn and all the rest of the folks that took care of me today.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/13/2018 04:50 PM

Wow, Peter! This meant so much to us and I know it will mean a lot to Kevyn. Thank you so much for taking the time to write such a wonderful review about our dealership and we are pleased to hear Kevyn helped you throughout the whole process. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

WM
gravatar
WADE M.
Sandpoint, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/08/2018
client vérifiéVérifié Client
Catégorie : Service
The people
Kevyn saved me money
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/12/2018 09:50 AM

Thank you so much Wade, for this wonderful review and for speaking so highly of Kevyn. We are pleased to hear that you were able to save money. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

LP
gravatar
LARRY P.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2018
client vérifiéVérifié Client
Catégorie : Service
Service
Service was great!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/06/2018 11:59 AM

Hello Larry, thank you so much for taking the time to give our Service Department this great review! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

BK
gravatar
BRUCE K.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2018
client vérifiéVérifié Client
Catégorie : Service
25,000 mile Service
Did another great job.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/06/2018 09:41 AM

Thank you so much Bruce, for this great review and recommendation about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

EB
gravatar
EDWARD B.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2018
client vérifiéVérifié Client
Catégorie : Service
Snow Tires
Recently had my winter tires put on my vehicle and the service I received was awesome! Service Advisors were very professional and kept me up to date on the progress. Thank you!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/06/2018 09:26 AM

Thank you so much Ed for this glowing review about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

JS
gravatar
JOHN S.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2018
client vérifiéVérifié Client
Catégorie : Service
Oil change appointment
I came in for an oil change, and the service agent pointed out additional items they would check as part of my extended warranty. I appreciate that level of proactive service.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/05/2018 04:22 PM

Wow John, thank you so much for this glowing review! We can not tell you enough how much we appreciate these kind words and for choosing Mike White Ford. I hope you have a wonderful day and we look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

CD
gravatar
CRISTINA D.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2018
client vérifiéVérifié Client
Catégorie : Service
fast & friendly
no complaints
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/04/2018 11:56 AM

Thank you so much for this wonderful review Cristina! We apprecaite you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

BR
gravatar
BRIAN R.
Chewelah, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2018
client vérifiéVérifié Client
Catégorie : Service
Maintainence of 2017 F350
Made appointment for truck oil change and tire rotaion. Arrived early greated at door, friendly , and quick. Visit with one of my sales reps and was headed home earlier than expected. Great service.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/01/2018 11:19 AM

This review meant so much to us Brain! We are glad to hear that you had a wonderful experience with our Service Department and even got to visit with Jose! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

ML
gravatar
MICHAEL L.
WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2018
client vérifiéVérifié Client
Catégorie : Service
Service on my Ford F-150 truck
Helpful friendly staff. While I didn’t get my problem resolved I felt listened to and feel we can get this resolved
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/01/2018 10:51 AM

Hello Michael, thank you for taking the time to write this great review about our dealership! When you get a chance if you could give me a call I would love to discuss more! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

CW
gravatar
CATHERINE W.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2018
client vérifiéVérifié Client
Catégorie : Service
Real good
In on time for my oil change and out when they say . Very easy process.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 12/01/2018 10:29 AM

Hello Catherine, thank you so much for this amazing review and recommendation! We are pleased to hear that you had a great and easy process! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

HW
gravatar
HELEN W.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2018
client vérifiéVérifié Client
Catégorie : Service
Friendly and knowledgeable staff.
I am very happy with the service I received when I brought my Escape in for service.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/30/2018 02:24 PM

Hello Helen, thank you for taking the time to rate and review our dealership! We are pleased to hear that you have a great experience with our Service Department handling your Escape. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

TH
gravatar
THOMAS H.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2018
client vérifiéVérifié Client
Catégorie : Service
You Don't Just Own a Car, You are Partners With A Dealer
With all the Hot Potato changes in ownership at the Coeur d'Alene Ford Dealer, I am happy that it has been a progressive improvement in customer service!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/30/2018 02:21 PM

Thank you so much Thomas for this amazing review and recommendation! We are pleased to hear that after all the hot potato changes, that we were able to exceeded your expectations. We appreciate you choosing Mike White Ford and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

CB
gravatar
CHANELLE B.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2018
client vérifiéVérifié Client
Catégorie : Service
Amazing Service!
My entire experience was perfect. From dropping my vehicle off, to being transported to my office meeting and picking it up when it was complete. Everyone was so nice, efficient with their time and put my needs first. It made getting my oil changed a breeze!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/27/2018 01:37 PM

Wow, thank you Chanelle for this glowing review about our dealership. We can not tell you how much this means to us. We appreciate you choosing Mike White Ford and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

LB
gravatar
LAURA B.
Post Falls, ID
MERC MARNR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2018
client vérifiéVérifié Client
Catégorie : Service
Friendly customer services
The free car wash at Squeekes is a great thing
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/27/2018 01:09 PM

Hello Laura, thank you so much for the 5 star review! We are pleased to hear that you enjoyed the free car wash. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

DF
gravatar
DIANE F.
Coeur D'Alene, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/20/2018
client vérifiéVérifié Client
Catégorie : Service
CV Boot Leak
I will be sending in a short letter about today's experience. It was not a good one. I have been to Tom Addis Ford, Parker Ford and now Mike White Ford. This makes me rethink about my loyalty. Except for my long time service advisor Joe P, I didnt receive real customer service. He is wonderful!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/23/2018 09:01 AM

Hello Diane, thank you for taking the time to write this review! We are glad to hear that you had a wonderful experience with Joe P. He is one terrific man. We are sadden to hear that you did not have a great experience with our dealership. If you could please give me a call at (208) 667-3510 I would like to get more details about what happen and to make this right. We appreciate you choosing Mike White Ford and look forward to hearing from you. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

CK
gravatar
CARY K.
Sandpoint, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2018
client vérifiéVérifié Client
Catégorie : Service
Great experience
The service department at Mike White Ford is terrific. We bought tires from Kevyn Erbe. He could not have been nicer and more professional. The work was done in no time and we were on our way. We rented a car for a few hours and the price was great. We dealt with Jess who was very efficient and professional as well.
Thanks for the service.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/23/2018 08:56 AM

Hello Cary, thank you so much for writing this glowing review! This means so much to us and I know it means a lot to Kevyn! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

KO
gravatar
KENNETH O.
Coeur D Alene, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/17/2018
client vérifiéVérifié Client
Catégorie : Service
Willing to take an appointment for a seasonal tire change
Many places won't take an appointment for a seasonal tire change, White Ford will, so I got the oil changed at the same time. Only negative, my check engine light came on a couple of day before the appointment and because it wasn't scheduled, they couldn't check on the cause.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/17/2018 01:51 PM

This is wonderful to hear Kenneth! We understand that winter is coming and we are glad that we could change your tires as well as your oil! I do apologizes about the inconvenience you experience with the engine light, we are still working with our new remolding which does set us back a little. If you have any questions or concerns, please do not hesitate to give us a call. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

LB
gravatar
LINDSEY B.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2018
client vérifiéVérifié Client
Catégorie : Service
Exceeded expectations
I received excellent service at my appointment today! I came in for a basic oil change and mentioned a tire problem I was having. They looked into the issue during the oil change and explained everything clearly, and for no additional charge. I previously owned a Toyota and used Parker Toyota for maintenance. My Ford came from another dealership with a warranty requiring service from a Ford dealership. I was disappointed to have to leave Parker Toyota, they set the bar very high but Mike White Ford has exceeded my expectations!
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/17/2018 11:56 AM

Wow Lindsey, we do not even know how to began to tell you how much this review/recommendation means to us! It`s great to hear that our Service Department was able to help you with the tire issue! If you have any questions or concerns in the future, don't hesitate to give us a call! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé

Client vérifié
Blanchard, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2018
client vérifiéVérifié Client
Catégorie : Service
Service excellent
Service very good. Was there only an hour but witnessed two incidents in Sales department that would put me off if I were buying a new car.
Recommandé
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene a répondu le 11/16/2018 12:59 PM

Thank you so much for this 5 star review! I am a little concerned with what you witnessed. If you could please give me a call at 208-667-3510 to speak about these incidents so I can make sure we get this handled. We appreciate you choosing Mike White Ford and look forward to seeing you again here soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.