Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(874 reviews)
71

Critiques de JOHN J GROSSO

AF
gravatar
Alfred F.
Copiague, NY
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
OIL SERVICE
Another welcoming service by the staff of Atlantic Hyundai. You guys make so easy and I'm thankful to had a service department that cares like you. Special shout out to John Grasso, your the BEST.
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 09/22/2018 12:56 PM

Alfred,

  Thank you for the great feedback! We are so glad to know that John Grosso and our service team provided you with great customer service. Please continue to work with John for your future service needs

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
TF
gravatar
Thomas F.
Central Islip, NY
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/11/2018
Type de service : Repair
Catégorie : Service
Fast & efficient
The service was fine in a half hour less than estimated
Recommandé
ASIA R. de Atlantic Hyundai a répondu le 09/12/2018 07:47 AM

Thank you for your feedback. We apologize your service experience was not one that you’d hoped it to be. I will be reaching out today by phone to speak on ways we can improve. We strive to provide a certain level of service and hope to reconcile the situation. 

ABIGAIL L. de Atlantic Hyundai a répondu le 09/20/2018 12:50 PM

Thomas,
Thank you for taking the time to speak with me today and giving us a second chance. We appreciate your feedback

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
AJ
gravatar
Anthony J.
Brooklyn, NY
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied customer
I wish I went to this location to buy my car I purchased at Plaza Huyndai and it's been all down hill from there, my most recent disappointment was with a screeching sound that kept coming from my front wheel I brought it to plaza and they made me change brakes rotors cost over $400 and the problem still wasnt fixed. Finally a friend recommend atlantic huyndai and even though the drive was over an hour away it was well worth it. After one visit they found the problem and made a plan to have it fixed. I haven't gone back as yet but I'm happy they were able to put my mind at ease and will be working to get my problem resolved.
Recommandé
ASIA R. de Atlantic Hyundai a répondu le 09/01/2018 05:01 AM

Anthony, thank you so much for your feedback! We are glad to hear that you were recommend and not disappointed by our service shop. We strive to provide the best customer service from start to finish. We look forward to seeing you in September to help you further!

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
AF
gravatar
Alfred F.
Copiague, NY
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Rides like it was new... Had Pulsing Brakes
Had pulsing brakes...Saw John Grasso and he said he'll have rotors checked. The rotors were warped and my rear brakes were low, so we replaced the rear brakes and resurfaced the rotors front and rear and now my car rides like it was brand new. Thank You service dept. especially John Grasso for his care and understanding of my issue.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 08/28/2018 04:08 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
SC
gravatar
Salvatore C.
Freehold, NJ
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Two guys
John Grosso. Who is fair, HONEST, accommodating,,etc. My other guy Vic carver. My salesman from day one. My last 3 cars an my recommendations are very happy with our vehicles
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 06/23/2018 12:43 PM

Salvatore,

 Atlantic hyundai service thanks you for the great feedback. We are so happy to know that John provided you with great customer service. Please continue to work with John for your future service needs

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
PS
gravatar
Pamela S.
Lindenhurst, NY
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
Always a great experience at Atlantic Hyundai! Service is performed on a timely basis with honesty and integrity. Treated professionally.
Recommandé
ASIA R. de Atlantic Hyundai a répondu le 06/23/2018 05:07 AM

Thank you for your feedback! We will continue to provide you with the five star service you deserve for years to come at Atlantic Hyundai. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
MR
gravatar
Myrtelina R.
Levittown, NY
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service, professional people.
Not to have to worry about having my car serviced is great.
Recommandé
ASIA R. de Atlantic Hyundai a répondu le 06/20/2018 06:29 AM

Thank you for your feedback! We are glad to hear you trust in us with taking care of your vehicle and plan on providing you with five star customer service for years to come. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
AF
gravatar
Ann F.
Central Islip, NY
2012 Hyundai Elantra To
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service!
Brought car in for oil change and advised leaving for trip. Thank goodness. Tires rotated, balanced and aligned, but found brakes needed work. I knew I could always depend on John Grosso and the workers! Could have ended up with major problems!!!!!
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 06/20/2018 05:30 AM

Ann,

 Thank you so much for the great feedback! We are so happy to know that John Grosso provided you with great customer service. Please continue to work with him for your future service needs. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
Patchogue, NY
2017 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2018
client vérifiéVérifié Client
Catégorie : Service
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
Recommandé
Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
East Islip, NY
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent and fast service.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 06/19/2018 04:45 AM

Thank you so much for the great review. I am glad that John Grosso provided you with great customer service. Please continue to see John for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
Patchogue, NY
2017 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2018
client vérifiéVérifié Client
Catégorie : Service
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/15/2018
Type de service : Maintenance
Catégorie : Service
Need better service
Need better service
Non recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 06/16/2018 04:55 AM

Good morning, 

  My name is Abigail I'm the client care specialist at Atlantic Hyundai service. I want to thank you for taking the time to fill out the survey. We apologize about the inconvenience and the wait time. I will be giving you a call regarding your service.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
JE
gravatar
John E.
Bay Shore, NY
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast service
Great place to do business
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 06/15/2018 12:37 PM

John 

  Thank you for the great feedback! We are so glad John provided you with great customer service. Please continue to work with him for your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
EK
gravatar
Edward K.
Farmingville, NY
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT SERVICE
EXTREMELY WONDERFUL THE WAY YOU ARE TREATED......and the warm cookies were great too?
Recommandé
ASIA R. de Atlantic Hyundai a répondu le 06/13/2018 06:36 AM

Thank you for you feedback! So glad you had a memorable experience in our service deparment. We hope to provide you with five star service at Atlantic Hyundai for years to come. The cookies are absolutely amazing glad you were able to enjoy them!

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
Merrick, NY
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
customer service
great customer service
Recommandé
ASIA R. de Atlantic Hyundai a répondu le 06/13/2018 06:26 AM

Thank you for your feedback! We strive to provide five star customer service at Atlantic Hyundai. It is good to know that our staff is on the right track to helping you keep your car safe and on the road. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
CD
gravatar
Colleen D.
Holbrook, NY
2014 Hyundai Azera
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Needs Improvement
A bit more disappointed than i've been in the past with the service due to the brake replacement issue.
Non recommandé
ASIA R. de Atlantic Hyundai a répondu le 06/13/2018 06:10 AM

Thank you for your honest feedback. We strive to provide five star quality service during every visit. In the future communication between all parties will be more direct to ensure there is clarity. We appreciate you continuing to bring your business to Atlantic Hyundai. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
RS
gravatar
Richard S.
West Islip, NY
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Normal work done to perfection
Dropped car off for warranty work, state inspection, and a request to check out noise from front wheel. All work done to my satisfaction quickly. Great communications between myself and the service advisor in all steps up to the completion of the repairs. Thanks.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 06/12/2018 04:26 AM

Thank you so much for your feedback. I am glad that John Grosso provided you with great customer service. Please continue to work with John for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
Copiague, NY
2017 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
inspection
could have been better
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 06/11/2018 06:23 AM

Good Morning my name is Abigail. I'm the client care specialist here at Atlantic Hyundai. I want to thank you for taking the time out to complete the survey. I apologize about the inconvenience. I will be giving you a call regarding your recent visit. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
LC
gravatar
Lorena C.
Astoria, NY
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service is fantastic as always. john G. Is great. He is knowledgeable and honest. It is a pleasure to do business here. The new customer waiting area is great with a great hostess
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 06/09/2018 06:47 AM

Lorena, 

 Thank you so much for the feedback! We are so glad John provided you with great customer service. Please continue to work with John for your future service needs. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
CF
gravatar
Catherine F.
Farmingdale, NY
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Repair Service
John Grosso was phenomenal. Advised me what needed to be repaired, kept in touch as to how long it would take, and called me when car was ready.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 06/08/2018 04:19 AM

THANK YOU SO MUCH FOR THE GREAT REVIEW! I AM GLAD THAT JOHN GROSSO PROVIDED YOU WITH GREAT CUSTOMER SERVICE. PLEASE CONTINUE TO WORK WITH JOHN FOR ALL OF YOUR FUTURE SERVICE NEEDS.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
DR
gravatar
Denise R.
West Islip, NY
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great experience!!
I received very good customer service during my visit. The complimentary coffee and bagels were definitely appreciated and the wait was not as long as i anticipated, so that is always a plus!!
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 06/05/2018 11:58 AM

THANK YOU SO MUCH FOR THE GREAT REVIEW!  I AM GLAD THAT YOU ENJOYED OUR CUSTOMER LOUNGE DURING YOUR VISIT. PLEASE CONTINUE TO WORK WITH JOHN GROSSO FOR ALL OF YOUR FUTURE SERVICE NEEDS.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.