DF

DWAYNE FORRESTER

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(311 reviews)
46

SD
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Sanford D.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
My experience with the Pohanka Hyundai dealership has been fantastic for the almost 7 years I have owned my 2013 Sonata. Sean in the Service Department has handled most of my business with Pohanka, and he has always done an exemplary job of: explaining what needs to be done, providing an accurate estimate, and all while being friendly and gracious.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:39 PM

Thank you for your wonderful 5 star rating Sanford, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LA
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Linda A.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Service, Professional Staff
Jacqueline was very helpful, courteous and professional. The service on my car was completed when I told it would be. I was kept notified by text. Waiting area was set-up for social distancing and the customers respected the distancing.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/22/2020 02:27 PM

 We appreciate your kind feedback about our business and employees Linda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DH
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Denise H.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car maintenance
Was great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/22/2020 02:25 PM

Thank you for your review Denise. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Greater Landover, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service department review
This place was okay. Service department was not expedient in completing my repair. When the vehicle was returned to me, my engine light came on again. I'm still waiting for the parts to come in for the repair to be completed. I have been able to drive my car in the interim.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/20/2020 02:09 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 
Feel free to follow up with any questions or concerns regarding your service with your Advisor and we will have that taken care of appropriately, Thank you again. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CL
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Charishia L.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast service
My customer service representative was very friendly and straight forward.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/18/2020 02:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Charishia. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JB
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Jackie B.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality of service.
Quality of service and Service Technician (Kristen).
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/14/2020 02:03 PM

 We appreciate your positive feedback about our business and employees Jackie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
10
Customer service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/12/2020 12:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SB
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Shekha B.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Brittany and the team at Pohanka Hyundai did an excellent job at communicating with me about repairs and timeframe. Even during the current health pandemic, the team kept me at ease and satisfied.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/06/2020 02:01 PM

 We appreciate your AMAZING feedback about our business and employees Shekha. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DW
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Dominique W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Phenomenal
I came into the service department on April 10, 2020. My wife's engine on her Sonata had just locked up on me. Kirsten was my advisor, she provided excellent customer service, was very informative, and assuring. Her manager Miguel, as well went above beyond in my book for finding a solution to a situation. I'm sure if I went somewhere else, I'd be (SOL). Also shootout to Asia, who also treated me kind and provide excellent customer. I will definitely return for future service. Thank you service team!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/01/2020 02:17 PM

Thank you for your wonderful 5 star rating Dominique, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Lanham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai
Amazing job
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/01/2020 02:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AW
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Antwan W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
The customer service at this location is awesome. I will always come to this location and not another location.

Love Capital Heights Pohanka
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/17/2020 01:54 PM

 We appreciate your positive feedback about our business and employees Antwan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

OB
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Ocie B.
Cheverly, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
PHENOMENAL SERVICE! NO WORRIES!
I received phenomenal customer service on Wednesday. Brittany was my service agent and she took great care of me. I did not have to worry about a thing. I told her that I need to get done and she handled it accordingly. I came in to get my 60,000 miles service and to get new break pads put on. My car is running great. Brittany also gave me the full inspection of my vehicle and told me what I need to get done next (NEW TIRES!). She gave me options and great advice. Brittany is one of the best, if not the top, service agents at Pohanka Hyundai!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/17/2020 01:54 PM

Thank you for your wonderful 5 star rating Ocie, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service Sean
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/14/2020 02:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

HB
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Hope B.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They make you feel like family
Yes and I have
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/09/2020 06:24 AM

 We appreciate your positive feedback about our business and employees Hope. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AD
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Anthony D.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Communication
My last service wasn’t long ago an it was a breeze Kirsten from Services Made it very easy an I appreciate all her efforts
5 star I even spoke With her on her day off !!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/06/2020 02:02 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mr. Tolton is the Best Service Manager I've Ever Worked With
This dealership actually makes it easy for a person with a job to get their car serviced. Open on Sundays. Staff is there at 6:30a to drop your car off and take you to the nearest subway. They have an Enterprise drop-off for when you have to return a rental and pick up your car. And Service Manager, Mr. Sean Tolton, actually explains the process as they service your vehicle and he provides options instead of trying to scare you into going the most expensive route.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/20/2020 03:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EK
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Elaine K.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Elaine Kearney
No long wait.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/12/2020 03:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TD
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Thomas D.
Bowie, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Not Again!
After incurring a second major mechanical breakdown within the past 18 months (this time it was a catastrophic failure of the hybrid system) I've decided to 'get out' of this vehicle. Through out my relationship with Pohanka I've come to know the shop as second to none and the employees as extremely friendly, knowledgeable and hardworking. While they have done everything in their power to maintain my car almost as new, it is Hyundai's fault for rolling out a vehicle fraught with many defectives and poorly designed components. Guys, I tip my hat to your service and personal attention you've given me but I've maxed out every manufactures and insurance warranty by logging 130K on this car and fear my next $4500 repair bill will be on me!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/12/2020 03:42 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you, we are happy to hear that your service advisor took great care of you while you were here and apologize that your vehicle is not performing as it should. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We hope to have many more years of business with you!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LA
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Lisa A.
Washington, DC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service sucks
Service Director is unprofessional
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/11/2020 03:18 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VB
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Veronica B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
CUSTOMER SERVICE
I love the service that receive from Sean or Will, they let me know the prices up front.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/09/2020 03:21 PM

We appreciate your positive feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.