DF

DWAYNE FORRESTER

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(311 reviews)
46

NE
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Nina E.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Services
Very friendly and great customer service, Great communication on what’s going on with my vehicle. I loved Mr. Bishop personally and he was very welcome for my first time coming to this Hyundai shop at Capital Heights.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 04/21/2021 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employés avec lesquels vous avez travaillé

RK
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Richard K.
Springdale, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
MIGUEL D. de Pohanka Hyundai a répondu le 03/23/2021 06:44 AM

Thank you for providing your feedback Kendra. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 

MIGUEL D. de Pohanka Hyundai a répondu le 03/26/2021 11:22 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

RB
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Raquel B.
Bear, DE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service!
Kirsten took such good care of me and my car! She kept me updated every step of the way and I was pleased with the outcome of the service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/15/2021 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

OB
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Ocie B.
Cheverly, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
SUPERB SERVICE!
Kristin took great care of me and ensured that I was well taken care of. She found me the best deal and warranty for new tires and informed me that my battery had failed the test. She told me the price of the new battery and I asked her to proceed with the install. She’s very warming and very welcoming. I was thoroughly pleased with my service.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/15/2021 05:10 AM

We appreciate your positive feedback about our business and employees Ocie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Lanham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
The salesman Allan very good salesperson from the beginning of the end of my purchase.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/11/2021 01:10 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

DW
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Donyale W.
Clinton, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied customer
Had an issue with my vehicle after service was complete had some issues on the time of wait and customer service on arrival with my wait time went back to pick up my vehicle everything seemed to be fine then the issue popped up again went back and it was resolved then service light for oil wasn’t reset went back problem was handled right then and there customer service and the help was very acceptable and satisfied they apologized for the inconvenience very satisfied with there concerns I appreciated their concern and went above to make sure I was a happy customer thank you for the service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 03/09/2021 12:42 PM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 

 

MIGUEL D. de Pohanka Hyundai a répondu le 03/15/2021 09:47 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/10/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Review
Overall, my experience with Pohanka Hyundai has been pleasant. My main concern is the time it takes for repairs to be completed. I've only had to bring my car back once, for questions about service performed. I've had my car for five years.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 02/11/2021 05:18 AM

Thank you for your feedback! We here at Hyundai always want to leave our customers with the best satisfaction and we are sorry that you felt dissatisfied with our service. However, we would like to speak with you in a way to compensate you for your dissatisfaction. Please feel free to reach out to us at kbanks@pohanka.com or call (301)9097381.

Kalyn 

Employés avec lesquels vous avez travaillé

Client vérifié
Brandywine, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Very professional and knowledgeable.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/29/2021 01:35 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

Employés avec lesquels vous avez travaillé

VC
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Vincent C.
Clinton, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/06/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professionalism of service rep
Satisfied with service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 01/18/2021 09:52 AM

Thank you for your feedback Vincent. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They are professional
They know what they are doing
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 12/18/2020 05:00 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employés avec lesquels vous avez travaillé

DA
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Dominique A.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Kirsten was great very informative and helpful
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/09/2020 05:11 AM

 We appreciate your positive feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

PW
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Paulette W.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Maintenance Service on car
Your service advisors Will Bishop and Sean Tolton
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/09/2020 05:05 AM

 We appreciate your positive feedback about our business and employees Paulette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Fast Service!
Always easy breeze service.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 11/02/2020 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

WH
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Walter H.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service
Kirsten was kind and courteous .
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/22/2020 07:11 AM

We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service was EXCEPTIONAL
I rate them a 10 a 5 will not do. Keep up the great work pohanka family.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/12/2020 08:00 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

LH
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Lawrence H.
Washington, DC
2020 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service done well
Our passenger side mirror was vandalized and the repair was well done. Sean worked with me through the whole process and all went very well.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/15/2020 01:56 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Lawrence. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VC
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Vincent C.
Clinton, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tech advisor
Very happy with the professionalism and knowledge of service personnel.
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Located in a great area.
service was performed as promised, within price range quoted
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/25/2020 02:32 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KM
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Kerrie M.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My Service Rep is the best!!
Kiersten is very efficient!
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 02:25 PM

 We appreciate your kind feedback about our business and employees Kerrie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RT
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Ruth T.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Finally
My representative was attentive, knowledgeable and overall very helpful. I was almost done with coming to this location
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 02:17 PM

We appreciate your trust Ruth, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
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