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Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(774 reviews)
80

Critiques de Cole Patterson

Client vérifié
Coeur D Alene, ID
Ford Explorer
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/08/2022
client vérifiéVérifié Client
7
Catégorie : Service
Routine service
Guys behind the counter need to know exactly what services were performed on my car. When I asked, did they rotate my tires? I think so or probably are terrible answers.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2022 02:44 PM

Anonymous, thank you for the honest review. We discussed your situation and we agree that the answer given to you was not acceptable. We will be working on improving communication moving forward. Thank you for letting us know about your situation so that we can improve. 

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
HN
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HANK N.
Rathdrum, ID
Ford Super Duty F-250 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
client vérifiéVérifié Client
10
Catégorie : Service
5k service
As usual the service was done efficiently with friendly service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:20 PM

Hank, thank you for the 5 star review. We're so glad that your 5k mile service went smoothly as ever! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Rathdrum, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent!
Great experience with the whole process for ease of scheduling online to waiting in comfortable chairs at the dealership to picking up my car when finished. Awesome staff answered all my questions.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:16 PM

Anonymous, thank you for the excellent review. We're so glad that your entire experience was seamless and that you had a good experience with our staff! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RG
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RICHARD G.
Coeur D'Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2022
client vérifiéVérifié Client
10
Catégorie : Service
oil change / tire rotation
very professional, friendly service. No problems
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:10 PM

Richard, thank you for the 5 star review. We're so glad that your oil change/tire rotation was a smooth and friendly experience. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
DN
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DAVID N.
Rathdrum, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2022
client vérifiéVérifié Client
10
Catégorie : Service
Routine service for my F-350 super duty
Thank you for your excellent service you had me in and out very quickly thank you again
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/01/2022 08:48 AM

David, thank you for the excellent review. We're so glad that you had such a pleasant experience. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RP
gravatar
RICHARD P.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Customer Service
Brought my truck in for THE WORKS. In and out in an hour. Friendly service professionals .
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/01/2022 08:45 AM

Richard, thank you for the great review. Professional and fast are two of our biggest goals every day. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RH
gravatar
RACHEL H.
Post Falls, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Truly exceptional service
Every experience we have at Mike White Ford is positive. The entire staff is friendly and courteous. I will recommend them to all my friends and family.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/28/2022 04:07 PM

Rachel, thank you for the 5 star review. We're so glad that you've had multiple positive experiences with our team and we appreciate the recommendations! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JB
gravatar
JULIE B.
Coeur D'Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Did the service and managed to get a couple minor issues I added at the last minute.

Thx
Dave
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/28/2022 04:05 PM

Dave, thank you for the great review. We're so glad that you had such a great experience with our team. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
SW
gravatar
SARI W.
Hayden, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance
Mike White employees are great, very professional, a salesman came to help as they were very busy that day and made sure I was only in my car for a few minutes. The timing was as they said and they called before replacing filters.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/17/2022 03:07 PM

Sari, thank you for the great review! We're so glad that you had such a positive experience. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
RG
gravatar
RUSSELL G.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/12/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent as usual
Outstanding in every way.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 03:10 PM

Russell, thank you for the excellent review! We're so grateful to have the opportunity to serve such excellent people. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
GM
gravatar
GALE M.
Coeur D Alene, ID
Ford F-150
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/11/2022
client vérifiéVérifié Client
3
Catégorie : Service
Only 2 weeks to get an appointment
The staff are friendly and courteous as always. Only took two weeks to get an appointment rather than the 2 days short of 2 months like last time.
Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
PM
gravatar
PAUL M.
Hayden, ID
Ford Super Duty F-350 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
client vérifiéVérifié Client
8
Catégorie : Service
F350 H D lube oil filter service
From entering and leaving all was very good, really like the safety inspection turns out it needs brakes.
Was disappointed that calling into schedule the additional service when transferred to the service dept the phone just kept ringing never recalled or got answered happened twice. Finally on 4th attempt made the appointment.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 03:09 PM

Paul, thank you for the 5 star review. We're so sorry to hear about your experience with our phones. We have reviewed our phone process so that can improve. We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
CL
gravatar
CHESTER L.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
THE PEOPLE
its all ways great to come in for work on my F 150
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 03:06 PM

Chester, thank you for the 5 star review. We're very proud of our team and so glad that you had good experiences with them! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
WK
gravatar
WILLIAM K.
Coeur D Alene, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2022
client vérifiéVérifié Client
10
Catégorie : Service
Fine job
Top of the line service helpful employees go out of their way to make sure I was satisfied. Clean waiting area and good coffee.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:37 PM

William, thank you for the fine review! We're very proud of our team and glad that you've had such positive experiences with them. Feel free to stop by for coffee anytime! 

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
DP
gravatar
DAVID P.
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
2020 F350 Super Duty Service
Mike White Ford always does an excellent job with the service on my F350. They greet me by name, are on time and just do an awesome job. Wouldn't take my truck anywhere else.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:35 PM

David, thank you for the awesome review! We're always glad to see you and be able to take care of your F350. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
good
good
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:30 PM

Anonymous, thank you for the good review! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
BS
gravatar
Barbara S.
Hayden, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
client vérifiéVérifié Client
9
Catégorie : Service
3,000 mile oil change
Appointment made in reasonable amount of time. Easy check in and appreciated being able to bring in my dog.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:29 PM

Barbara, thank you for the 5 star review! We're so glad that you had a pleasant experience! You and your dog are always welcome! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
JS
gravatar
JAKE S.
Post Falls, ID
Ford Super Duty F-250 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service Department
Cole was fantastic!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/03/2022 02:38 PM

Jake, thank you for the 5 star review. We'll be sure to pass along you kind words to Cole! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
Client vérifié
Hayden, ID
Ford Expedition
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service Completed On-Time
When I dropped by car off I told them I had an appointment in two hours. I asked the service writer if my vehicle would be finished in time. I was told it would be and it was. I was not late to my appointment.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/03/2022 02:33 PM

Anonymous, thank you for the 5 star review! We know how valuable time is and we're glad that we were able to keep everything on track! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
MM
gravatar
MAGGIE M.
Athol, ID
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service
They do such a great job and the service process is like a well-oiled machine (pun intended). I really appreciate the great service!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/03/2022 02:31 PM

Maggie, thank you for the excellent review! We're so pleased that you had such a smooth experience! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
CP
Cole Patterson
Service Advisor
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