CH

Christian Hanson

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(490 reviews)
80

JS
gravatar
JOHN S.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2020
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Christian of the service department was awesome to work with. His explanations of the issues were easy to understand, and he worked hard to get the repair finished ahead of schedule.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/20/2020 03:17 PM

John, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We'll be sure to pass along your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RC
gravatar
RAYMOND C.
Newport, WA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/16/2020
client vérifiéVérifié Client
Catégorie : Service
Nice waiting room
Was a long wait to get my truck repaired for such a small repair. However it was repaired correct.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/20/2020 03:01 PM

Raymond, we apologize for long your repair took. We were down a few technicians due to illness and weren't running to our normal standards. We hope that in the future you grant us the opportunity to serve you again.

Employés avec lesquels vous avez travaillé

MG
gravatar
MICHAEL G.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2020
client vérifiéVérifié Client
Catégorie : Service
Great service
Wouldn’t take my Rig anywhere else
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/20/2020 02:51 PM

Michael, thank you for the great review! We're very honored to take care of you and your rig! We take a lot of pride in it! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/23/2020
client vérifiéVérifié Client
Catégorie : Service
Fixed issues
My marker lights were replaced after expressing my concerns. So my concerns were heard and hopefully are as I go forward with my Ford truck. Communication is a key for me.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/12/2020
Catégorie : Service
Not happy
Would have liked to know there were marker light issues over the phone. I would have had them fixed instead of finding out when I went to pick my truck up.
Non recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/12/2020 01:34 PM

Anonymous, thank you for letting us know about the situation and also taking our call. We look forward to fixing this issue with you tomorrow and hope that you give us the opportunity to serve you again in the future!

Employés avec lesquels vous avez travaillé

JS
gravatar
JUNIOR S.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2020
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Excellent customer service. Christian went over and above. Great people person.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/09/2020 03:52 PM

Junior, thank you for the great review! We're so glad that your experience went so well! We'll be sure to pass along your kind words to Christian! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JC
gravatar
JAMES C.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2020
client vérifiéVérifié Client
Catégorie : Service
Employees
Great purchase experience
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/09/2020 03:52 PM

James, thank you for the 5 star review! We're so glad that you had such a great purchase experience! Congrats on the new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

BL
gravatar
BLAKE L.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2020
client vérifiéVérifié Client
Catégorie : Service
FEELS LIKE FAMILY
I have NEVER had a bad experience at Mike White. Our car has had extensive work done to it and everytime we are treated like family. Christian in the service department has been our go to guy and has dealt with all of our issues with care. He is always so kind and honest. I know I can trust anything he says and he is not just trying to sell me something. He always takes time to listen and make sure we fully understand what is going on. 10/10 would suggest Mike White to anyone!! I refuse to buy a car or have service done anywhere else!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/27/2020 04:41 PM

Blake, thank you for the phenomenal review! We're so proud of our team, and especially Christian! We'll be sure to pass along you kind words to him as well. We are very proud that you keep coming back and we promise to keep taking care of your vehicles as long as you let us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

KS
gravatar
KENNETH S.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2020
client vérifiéVérifié Client
Catégorie : Service
Happy
We are pleased to have the part #45255 -rear door weather strip replaced. It was a problem since we purchased the car at Mike White Ford CDA 2019. We stopped into the shop area of Mike White Ford last year showing a service personnel the problem of this strip falling from the wheel well and rubbing on the tire. The part falling from the area was approx 1.5ft. We were told by this gentleman that this was not a repairable problem and we would just have to push it back in place. We were not satisfied with this suggestion but put up with it for a year. We are so pleased to have this now fixed. I might suggest you perhaps can instruct your personnel to seek another opinion if they may not understand or know for certain re repairing a problem. Otherwise, we have been overall quite satisfied with White Ford.
Thank you for repairing the problem!
Ken and Connie Stockton
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/27/2020 04:37 PM

Ken and Connie, thank you for the 5 star review! We're so glad that the issue is fixed and no longer happening! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JS
gravatar
JOE S.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2020
client vérifiéVérifié Client
Catégorie : Service
Pleasant buying experience
No pressure salesmen/women. Matt Koppel was very personable, knew his stuff, and was a great help.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/12/2020 11:00 AM

Joe, thank you for the 5 star review! We're so glad that you had such a pleasant experience! We will also be sure to pass along your kind words to Matt! Congratulations on your new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

GH
gravatar
GORDON H.
Harrison, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2020
client vérifiéVérifié Client
Catégorie : Service
Found and fixed
I give Christian and the people who worked on my truck high praise. They did a thorough inspection of my wiring and replaced all damaged components. The cost to me was below estimate.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/12/2020 10:48 AM

Gordon, thank you for the fantastic review! We're so glad that we were able to take caring of the wiring and components and we're always excited when we're able to save our customer a little bit more money than we anticipated! We will be sure to pass along your praise to Christian and the rest of the team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RM
gravatar
ROBERT M.
Pacific Beach, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2020
client vérifiéVérifié Client
Catégorie : Service
Solid professionals as always
Took care of my F350 15K service and accumulated recall items promptly and professionally, returning the truck to Me at the Exact minute of their estimate.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/24/2020 03:16 PM

Robert, thank you for the kind review. We're so glad that we were able to take care of your 15k service and recalls promptly and within the promised time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

TV
gravatar
TIOFILO V.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2020
client vérifiéVérifié Client
Catégorie : Service
Customer Service
always been taken care of
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/22/2020 02:07 PM

Tiofilo, thank you for the 5 star review! We're so glad that you felt well taken care of and had a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

KB
gravatar
KENYA B.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2020
client vérifiéVérifié Client
Catégorie : Service
Work on my vehicle
I took my vehicle in to get some repairs on the horn, headlights and found out about a leak. Everything was repaired and works great. Dealt with Jesse, Christian and Tyler who, checked me out... all were pleasant and knowledgeable, a pleasure to work with.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/22/2020 02:00 PM

Kenya, thank you for the 5 star review! We'll be sure to pass along your kind words to Jesse, Christian and Tyler! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

VG
gravatar
VERNON G.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2020
client vérifiéVérifié Client
Catégorie : Service
Outstanding
GreAt service Experience and the young lady who cleaned the truck was awesome and Did way beyond what the job

Owner has a outstanding team that works well together.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/16/2020 02:29 PM

Vern, thank you for the outstanding review! We're so glad that you had such a great service experience and with our whole team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

NB
gravatar
NICHOLAS B.
Blackfoot, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2020
client vérifiéVérifié Client
Catégorie : Service
Amazing
I love this place was having some really bad issues when on vacation and took my truck here super nice people and helpful. Got my truck in ASAP and they are cheap especially for being a dealer
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/14/2020 02:35 PM

Nicholas, thank you for the amazing review! Vehicle troubles on vacation are never fun, but we're so glad that we were able to get you back on the road safely! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

ML
gravatar
MICHAEL L.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2020
client vérifiéVérifié Client
Catégorie : Service
More than expected...again!
Outstanding service and attention to my needs and explanations...
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/14/2020 02:33 PM

Michael, thank you for the outstanding review! We're so glad that we were able to beat your expectations and make sure that you had an exceptional experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RC
gravatar
REX C.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2020
client vérifiéVérifié Client
Catégorie : Service
Perfection
Perfect Service with a smile (under the mask)
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/10/2020 03:16 PM

Rex, thank you for the kind review! We'd never claim to be perfect, but we're always trying to get as close as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

CC
gravatar
CRAIG C.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2020
client vérifiéVérifié Client
Catégorie : Service
Accommodation
Thanks for no contact service at this crazy time.I appreciate your staff working during the pandemic, as I believe you are essential workers. You provided service for vulnerable people in our community. Thank you, and stay healthy and safe.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/03/2020 03:10 PM

Craig, thank you for the excellent review. This time has been challenging for all but it has been a privilege to be able to serve our community in whatever capacity they needed. Thank you for being such an excellent customer! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

CS
gravatar
CHARLENE S.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2020
client vérifiéVérifié Client
Catégorie : Service
Recall work.
Recall work and everything was great, professional and smooth. Everyone was super to work with! Thank you all!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/02/2020 03:15 PM

Charlene, thank you for the fantastic review! Great, professional and smooth are our main goals! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

WB
gravatar
WILLIAM B.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2020
client vérifiéVérifié Client
Catégorie : Service
Hard working outstanding people.
The Service Advisors are quick, efficient, polite, and respectful.
Mr Mike White is obviously well respected by his workforce. Special thanks to Christian and Kevin.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/31/2020 03:16 PM

William, thank you your incredible review! We're so proud of our service advisors and to hear them described as "quick, efficient, polite and respectful" warms our hearts! We're a big family here and will be sure to pass along your kind words to Christian, Kevyn and the whole team. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.