CH

COLIN HENRY

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(364 reviews)
83

DP
gravatar
Douglas P.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Clean environment, courteous staff
I have seen an improvement over the last couple years of coming. The team keeps you informed of your cars status and make sure anything covered by warranty is no charge. The service was taken care of and immediately I could feel my car riding smoother and quieter. Oh yes and cleaner. Thanks Sean and pohanka.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Douglas. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
The service was great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/31/2020 02:00 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RW
gravatar
Robert W.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Location and Service
The shop continues to live up to it's expectation.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/31/2020 01:59 PM

 We appreciate your kind feedback about our business and employees Robert. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RK
gravatar
Raymond K.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Replace of Sirius XM Raio
The service was excellent. The replacement radio works without any problems.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/12/2020 03:37 PM

We appreciate your trust Raymond, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DW
gravatar
Dominique W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent
Everything was smooth and they explained everything that was going to be done on my car
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/11/2020 03:17 PM

 We appreciate your kind feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RH
gravatar
Rashida H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service with Caring
Sean was great and very helpful with me and my kid's situation. He kept I formed of every step. I appreciate all he did!!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/28/2020 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Rashida. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DT
gravatar
Doris T.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change and front brakes
Customer Services
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/21/2020 03:20 PM

Thank you for your review Doris. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RS
gravatar
Rasheedah S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always leave feeling good!
Will takes amazing care of me. I do appreciate him!! Thanks to Brittany for helping me while Will was out. I will return.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/18/2020 03:07 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SL
gravatar
Sandra L.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
MR. Tolson is the best Service Advisor!
Mr Tolson is very professional and great with with the public!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/11/2020 02:23 PM

Thank you for your review and for choosing Pohanka for your service Sandra. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KD
gravatar
Keith D.
District Heights, MD
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/24/2020
client vérifiéVérifié Client
Catégorie : Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommandé
Employés avec lesquels vous avez travaillé

JG
gravatar
Jibi G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Advisor
My Advisor Jaqueline was excellent. She was concerned and wanted to provide the best solution to the problem. She was accommodating and made sure I was not inconvenienced more than I had already been. Thanks Jaqueline!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/20/2020 02:54 PM

 We appreciate your AMAZING feedback about our business and employees Jibi. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courteous and Helpful!
Everyone was very friendly, courteous and informative. Was told what needed to be done and the cost so I could decide. While I waited for the service to complete I rcvd timely updates. I will be back. Very professional, clean environment and pleased with the work done in the car.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/10/2020 03:23 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KD
gravatar
Keith D.
District Heights, MD
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/24/2020
client vérifiéVérifié Client
Catégorie : Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/09/2020
Type de service : Repair
Catégorie : Service
Could have been better
Turn around time was to long.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/10/2020 03:22 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RB
gravatar
Rachel B.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service agents that really listen
I went in for scheduled maintenance but also an issue of a warning icon on my dashboard. I informed the young man at the service desk of my need to prioritize service in accordance with my financial resources.The agent assured me everything would be checked out thoroughly and my concerns would be addressed accordingly. I am happy to say i only needed the scheduled service at no additional expense. And it did not take all day. Thanks.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/10/2020 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Rachel. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LW
gravatar
Letricia W.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Brake service
I came in on 12/31 to have service done on my brakes. The service technician, Sean Tolson was very helpful in getting me serviced in a timely manner.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/02/2020 03:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Repairs
Sean my mechanic was very detailed and helpful during my repair process.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/02/2020 03:15 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ME
gravatar
Marie E.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Department
Your service representatives (most particularly Sean) are truly concerned about their clients! He always goes above and beyond to ensure that my vehicle is safe and well maintained. He also looks out for future issues.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/02/2020 03:10 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KF
gravatar
Kenneth F.
Clinton, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Survey
great location, right off the beltway
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/24/2019 12:10 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
My service advisor Sean at Hyundai in capital heights, MD is the best. Need I say more? He the only one I’m going to if I need any assistance
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/16/2019 01:52 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Pohanka Service
I'm satisfied with the service I received
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/16/2019 01:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.