CH

COLIN HENRY

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(364 reviews)
83

BR
gravatar
Bernetta R.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always Excellent Service!!!
Every time I visit this dealer, I have received excellent service - from purchasing my vehicle to the service. On all but two of my services, my service person has been Sean Tolson. He has always made me feel that I am the only customer that he has, and that he gives me his undivided attention to my questions and service needs. He is ALWAYS very professional! Another time, I got there just about at closing time, and John helped me, even though he was just about to get off. It took about 25 minutes to take care of my problem, which was minor, but he also took the time that was needed and helped relieve the anxiety that I was feeling. A few weeks ago, when the temperature outside dropped dramatically, I came there because my tire pressure had gone down to a very uncomfortable level. After cautiously driving there, a young lady took my car to the back, refilled the missing air in the tires, and returned my car to me, assuring me that everything was a-okay, and it WAS!!! I HAVE NOTHING BAD TO SAY ABOUT POHANKA HYUNDAI!!! Excellent customer service all the way around!!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/06/2019 02:58 PM

WOW Thank you for your wonderful 5 star rating Bernetta, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AP
gravatar
Angela P.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/30/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Another Satisfied Customer
Routine and regular maintenance completed.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/03/2019 03:42 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AC
gravatar
Archie C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Great and always available walk-in service. Service Representative Sean always provides the best customer service.
Recommandé
Employés avec lesquels vous avez travaillé

DT
gravatar
Doris T.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
127,000 plus miles service, oil change
Very friendly
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RW
gravatar
Ramon W.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The service when you bring your car in for service.
The service whenever you bring your car in for service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KP
gravatar
Karen P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding Service
Never disappointed when I come in for service. As I continue to say over and over, the Pohanka service team is incredible.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2019 03:03 PM

Thank you for giving Will a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
I have been bringing my car to pohanka Hyundai they have been great for car service needs the service advisor Sean Tolton has been wonderful explaining to me about what is due and why important to repair to keep my car running I recently had my serpentine time belt changed it was worn out thank you for keep me updated with my car.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2019 03:03 PM

Thank you for giving Sean a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MC
gravatar
Maureen C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service friendly. polite and knowledgeable of vehicles and repairs in repairs, customer servu
some repairs and labor are very expensive.
Customer service from the time I enter the Branch until I pay my bill
Car wash not satisfactory. Can do better at least clean the mats and interior since we're spending lots of money on our vehicle.
The ice cream ran out or discontinued?
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2019 03:01 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DC
gravatar
Donna C.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great communication from the staff
It took a little longer that I hoped to diagnose the problem, but they worked with insurance and others well and kept me informed

I received pictures and the name and number of the tow truck that hit my car in the shop. I would have liked a little more help with that
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/12/2019 03:20 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DA
gravatar
Dimitri A.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fixed when the collision place couldn’t
She seems to be in great working order after they got their hands on her.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/12/2019 03:15 PM

 We appreciate your positive feedback about our business and employees Dimitri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VB
gravatar
Vincent B.
Fort Washington, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/08/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional
Courteous
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/08/2019 03:17 PM

 We appreciate your positive feedback about our business and employees Vincent. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RK
gravatar
Raymond K.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service reps.
The service representatives are the best. They are courteous and able to take care of the reason you came in for and make recoomendation about upcoming service needs.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/01/2019 03:47 PM

 We appreciate your positive feedback about our business and employees Raymond. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CE
gravatar
Carl E.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Took care of my car
Sean kept me informed with what was going on with my car
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/18/2019 03:59 PM

 We appreciate your positive feedback about our business and employees Carl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KB
gravatar
Khil'i B.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service as usual
My car wouldn't start and I had to get it towed in. Sean handled the situation and I only had pay my deductible.
Such a consummate professional!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/20/2019 02:24 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Khil'i. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Outstanding
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/12/2019 03:29 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PJ
gravatar
Patricia J.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good work!
The prompt and courteous service was great.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/05/2019 03:07 PM

 We appreciate your positive feedback about our business Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KB
gravatar
Kathleen B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
2012 Hyundai Sonata Repair
From the first phone call to inquire about service to paying the cashier at pick-up; the customer service has been excellent! Sean worked with me through the entire process and sent timely text updates, the communication was consistent and clear. I received an update at every step of the process. No one gets excited about paying for auto repairs but Pohanka Hyundai and Sean maybe the process transparent and painless - I'll be back!
Thanks
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/02/2019 10:29 AM

Thank you for your wonderful 5 star rating Kathleen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

IB
gravatar
Ian B.
Capitol Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
•Title can't be blank
•Comments must be present
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/02/2019 10:28 AM

Thank you for your feedback. We here at Hyundai apologize for your in convenience, appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SG
gravatar
Starr G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Job
I love the communication and the service was great!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/27/2019 03:42 PM

 We appreciate your positive feedback about our business Starr. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AC
gravatar
Agnes C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I love the service!
They have excellent customer service, they make you feel like u at home because you may walk in nervous when wanting a new car, then the welcoming energy from the sales person Mr. Robert calmed me down. With the help of the pohanka family I walked out with my brand new 2019 truck. Thank you all so very much!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/27/2019 03:40 PM

Thank you for your wonderful 5 star rating Agnes, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.