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CAEL CALDWELL

Assistant Service Manager

Murdock Hyundai Lindon

Évaluation globale

4,7

(350 reviews)

79

Critiques de CAEL CALDWELL

Client vérifié

Provo, UT

2015 Hyundai Santa Fe

07/31/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great company, service needs improvement

Lots of room for improvement. Time took twice as long as quoted. I responded to their text saying to respond if anything is needed, I asked for a car wash. It was never acknowledged and the car was not washed. The service writer never delivered my car, or told me where to find it. He had the receptionist hand me the keys and paper. Very disappointing. I love Murdock Hyundai, their sales are great, their staff is wonderful. Their service department has really let me down the last few times, which is disappointing because I love the company.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 08/03/2018 10:28 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that you were dissapointed with your service. We will address those issues in our future training and we hope to see you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

Client vérifié

Provo, UT

2013 Hyundai Sonata Hyb

07/31/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good service

Service was good and prompt.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 08/03/2018 10:47 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

BA

Bobbie A.

Provo, UT

2017 Hyundai Sonata

07/29/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Good service

Also very friendly people

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/30/2018 11:52 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

DD

Douglas D.

Mona, UT

2015 Hyundai Tucson

07/29/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Oil Change and car wash

always a pleasure to work with Murdock Hyundai

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/30/2018 11:50 AM

Thank you for taking the time to leave us with a response. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

KO

Keara O.

Pleasant Grove, UT

2013 Hyundai Accent

07/24/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Very Honest

The service center was honest and fair, I’m glad I went here.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/27/2018 09:48 AM

Thank you for taking the time to leave us with a review. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

DB

Duane B.

Orem, UT

2017 Hyundai Santa Fe S

07/24/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They are quick and very helpful.

I’ve referred many people to Murdock.
They are always friendly and helpful.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/24/2018 03:15 PM

Thanks for the 5 star review. We really appreciate it. We look forward to seeing you again.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

Client vérifié

Orem, UT

2016 Hyundai Santa Fe S

07/24/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Worst Hyundai service center ever

They didn't do the list of things I asked them to, they were trying to charge $750 in labor costs for 30 minutes of work, and they kept my car for an entire day without notifying me of what was wrong so I was out a vehicle for a full day for no reason. The last time I brought my car was for a tire replacement and they took over 90 minutes to get this done. 90 minutes to change one tire.

Non recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/27/2018 09:32 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that your service was not completed in a timely manner and that you felt the service was so overpriced. We understand how frustrating that is. We will look into the situation and definitely address it in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

JP

James P.

Pleasant Grove, UT

2016 Hyundai Elantra Gt

07/20/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Murdock Hyundai of Lindon is awesome!

Service is always done in a timely manner!

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/23/2018 02:15 PM

Thank you so much for the incredible review! We are so happy to hear that you were pleased with your review. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

Client vérifié

UT

2015 Hyundai Sonata

07/19/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Awesoe

It was nice. There was tv and all the pop you can drink and popcorn. It was a better experience than past experiences. Although I waited 3 hours, but I did have few things done, it didn’t ruin my experience.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/23/2018 12:31 PM

Thank you for taking the time to leave us with your response! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

JM

Joel M.

Orem, UT

2016 Hyundai Sonata

07/17/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great people

Great customer service

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/23/2018 11:17 AM

Thanks for taking the time to leave us with your response. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

Client vérifié

Pleasant Grove, UT

2017 Hyundai Elantra

07/17/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Murdock always has great service while they work on your vehicle, I highly recommend purchasing here and servicing you cars here as well. We have had our car for 1 year and have gone in a few times for oil changes and love how fast efficient and kind they are.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/23/2018 11:09 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

Client vérifié

Mapleton, UT

2017 Hyundai Elantra

07/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Awesome

Awesome service
Fast, friendly, and efficient.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/16/2018 10:36 AM

Thank you for taking the time to leave us with a response! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

RP

Russell P.

Orem, UT

2018 Hyundai Elantra

07/10/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Awesome service!!!

They ALWAYS get my car right in for service when it’s due, which happens to be every 3 weeks or so (I drive a TON for work). I appreciate the fast, professional manner with which they take care of business, it’s absolutely necessary in this fast paced world. Plus, they have a fantastic service team!

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/10/2018 01:59 PM

Thank you for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

Client vérifié

UT

2015 Hyundai Elantra

07/07/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Trip inspection?? not really

Did a trip inspection and did not even get a recommendation to get new tires when they were needed.

Non recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/09/2018 06:58 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that new tires were not recommended to you. We understand how frustrating that can be. We will address these issues in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

DB

Danielle B.

Orem, UT

2015 Hyundai Sonata

07/05/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good

Good service overall. Listed prices on service are expensive but they usually will price match.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/06/2018 12:02 PM

Thank you for taking the time to leave us with a review! We appreciate your feedback. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

RS

Richard S.

Orem, UT

2017 Hyundai Sonata Hyb

07/03/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent service

They send emails letting you know that a service date is approaching and to make an appointment. If I have any Questions I can call my salesman Josh Roberts and he helps me resets electronics or settings whenever I forget how I accidentally shut them off. We have become great friends. Everyone in the service department is very friendly and helpful. We love our (Sonata Hybrid) car. Dick S.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/06/2018 11:42 AM

Thank you for taking the time to leave us with a review! We really appreciate it. We are happy to hear that you have been pleased with our service department. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

MB

Marian B.

American Fork, UT

2018 Hyundai Elantra

07/03/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Dealership!

So glad I bought my new car here. Excellent service.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/06/2018 11:09 AM

Thanks for taking the time to leave us with your review. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

SL

Sandra L.

Orem, UT

2017 Hyundai Tucson

07/02/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Friendly fast and convenient

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/06/2018 08:39 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear that our service team was friendly and fast. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

JG

John G.

Orem, UT

2017 Hyundai Tucson

07/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service!

Great service!

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/02/2018 01:55 PM

Thanks for the 5 star review. We appreciate your feedback. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

SL

Scott L.

UT

2015 Hyundai Sonata

07/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Fantastic Customer Care

I went in to take care of a few recalls that I expected to take an hour tops. When it was discovered that there were a few additional items that needed to be addressed, the service technician gave me the option to come back at a future time or if it would be more convenient to arrange for a courtesy trip back to my home. Choice is a hallmark of good service.

Recommandé

SHAWN M. de Murdock Hyundai Lindon a répondu le 07/02/2018 01:54 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employés avec lesquels vous avez travaillé

Assistant Service Manager

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