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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(350 reviews)
79

Critiques de CAEL CALDWELL

LD
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Lynn D.
Pleasant Grove, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
10
Catégorie : Service
Best advisor!
Cael always remembers me when I come in to get my cars serviced! He’s super knowledgeable and courteous of my time!
KAISHA R. de Murdock Hyundai Lindon a répondu le 03/21/2022 12:32 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Client vérifié
Pleasant Grove, UT
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Excellent service for my cat
KARI M. de Murdock Hyundai Lindon a répondu le 01/11/2022 07:15 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
SB
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Stacy B.
Lehi, UT
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service
Murdock Hyundai is an amazing dealership. The Service Department is friendly, knowledgeable, and goes above and beyond expectations.
I personally dealt with Cael, who answered every question and concern I had related to the warranty replacement of my transmission. In addition to that he took care of other repairs that I did not even mention. I did inform him that my husband was hospitalized with Covid in another California, and I needed to get there as soon as possible. My car was ready for pick up the following day. I can not say enough positive things about Murdock Hyundai, their Staff, and specifically Cael.
KAISHA R. de Murdock Hyundai Lindon a répondu le 01/06/2022 06:09 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Edmund R.
Provo, UT
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Good service
It's nice to see good customer service at work. There service team is very attentive and helpful. It's clear they are will trained and managed. The waiting area is pleasant with several amenities like coffee and comfortable chairs. Offering Lyft is a valuable service. Overall, the service department tries to work quickly. They're very busy but it looks like they keep their staff at sufficient levels to keep up with the workload.
KAISHA R. de Murdock Hyundai Lindon a répondu le 12/22/2021 09:50 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Client vérifié
Eagle Mountain, UT
2013 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2021
client vérifiéVérifié Client
8
Catégorie : Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Client vérifié
Eagle Mountain, UT
2013 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2021
client vérifiéVérifié Client
8
Catégorie : Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/28/2021
Type de service : Maintenance
4
Catégorie : Service
Hyundai Lindon
Expect a long wait.
SHAWN M. de Murdock Hyundai Lindon a répondu le 11/01/2021 09:32 AM

Thank you for your feedback. We will reach out for further information.

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
KH
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Kristina H.
Mapleton, UT
2021 Hyundai Kona
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
KH
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Kristina H.
Mapleton, UT
2021 Hyundai Kona
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/05/2021
Type de service : Maintenance
9
Catégorie : Service
Quick and Efficient Service
I drove my car into the service area. My car was taken from there, serviced, and returned sooner than I had anticipated. The customer service was great as well. A nice friendly environment.
CAEL C. de Murdock Hyundai Lindon a répondu le 10/07/2021 07:12 PM

Thanks for speaking with me and I'm glad to hear you had a good experience!

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
WH
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Whitney H.
Spanish Fork, UT
2021 Hyundai Kona
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2021
client vérifiéVérifié Client
7
Catégorie : Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
KF
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Katheryn F.
Lindon, UT
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Friendly, fast, and through.
I appreciated the speed in which they took care of the maintence of my car and performance
KARI M. de Murdock Hyundai Lindon a répondu le 09/23/2021 05:55 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
WH
gravatar
Whitney H.
Spanish Fork, UT
2021 Hyundai Kona
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2021
client vérifiéVérifié Client
7
Catégorie : Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/22/2021
Type de service : Maintenance
8
Catégorie : Service
Great Service Experience
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel.
CAEL C. de Murdock Hyundai Lindon a répondu le 09/23/2021 12:23 PM

Thanks for taking the time to speak with me Whitney!
-Cael

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
JS
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Jenny S.
Springville, UT
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
I had my daughter bring my car over for service. The staff were very nice to her and made sure that she knew where to wait and answered any and all questions that she had, Landon checked my steering with all the issue I had and found the problem and made sure the car was safe to drive. Thank you for your service and help.
Recommandé
KAISHA R. de Murdock Hyundai Lindon a répondu le 07/26/2021 04:47 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Client vérifié
Draper, UT
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Punctual, professional service
The service was completed quickly, on time, and thoroughly. Clean waiting area with drinks and snacks. Very friendly service people.
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 07/24/2021 07:33 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
ZH
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Zackary H.
Santaquin, UT
2021 Hyundai Venue
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great place to buy a car
It’s a great place to buy a car or have one fixed
Recommandé
KAISHA R. de Murdock Hyundai Lindon a répondu le 07/23/2021 06:16 AM
Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
WS
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Willy S.
Orem, UT
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing service with amazing people
You guys rock! Keep up the great work!
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 07/09/2021 06:13 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
BW
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Brody W.
Saratoga Springs, UT
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Cael Caldwell is an exceptional service tech mission/advisor
Recommandé
KARI M. de Murdock Hyundai Lindon a répondu le 06/11/2021 06:31 AM
Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Client vérifié
Provo, UT
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Good
Recommandé
KARI M. de Murdock Hyundai Lindon a répondu le 06/11/2021 06:31 AM
Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager
Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
CT
gravatar
Carlee T.
Ephraim, UT
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people ?
Love Murdock Hyundai !
Recommandé
KARI M. de Murdock Hyundai Lindon a répondu le 05/19/2021 10:14 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
JL
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John L.
Orem, UT
2020 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Punctual and profressional
I always feel well taken care of here. The service techs are always happy to answer my questions and go the extra mile. They provide good feedback and set clear expectations that are easy to follow. Always a great experience!
Recommandé
BRIDGER H. de Murdock Hyundai Lindon a répondu le 04/17/2021 04:39 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Client vérifié
Orem, UT
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Everyone was fast and efficient. I would definitely return
Recommandé
BRIDGER H. de Murdock Hyundai Lindon a répondu le 04/17/2021 04:39 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
CC
CAEL CALDWELL
Assistant Service Manager
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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