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Adam Ritch

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(283 reviews)
69

AH
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AARON H.
Post Falls, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/08/2022
client vérifiéVérifié Client
2
Catégorie : Service
Oil chnage and tire rotation
Had my truck oil changed and tires rotated which went fast and well. what struck me as odd was they gave my 2 day old air filter a yellow, need to be replaced soon, rating.

I've also had severe issues from this dealer with tire balancing. I have taken tires that were just mounted and balance by these guys to another shop and they showed me personally one of the wheels was over 4oz out of weight. the remaining 3 averaged 2.5oz out
Employés avec lesquels vous avez travaillé

HN
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HANK N.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2022
client vérifiéVérifié Client
9
Catégorie : Service
Redoing seal seep and diagnosis engine check
Seep looks like it is fixed now. I’ll keep monitoring. Engine check light diagnostics proved inconclusive but is remaining off. Fixed weather stripping between cab and bed. All work done 2.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/06/2022 04:41 PM

Hank, thank you for the positive review. We're glad that the seep looks like it is all sorted for now and the weather stripping looks good. Thank you for choosing Mike White Ford!

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LAWRENCE W.
Nine Mile Falls, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Transmission Repair
The truck had, often, a very hard 2-1 downshift, sometimes 3-2, and once 7-5. Initially, reprogramming was accomplished, with no appreciable improvement. The valve body was overhauled and, so far, shifts, both up and down, are smooth. Mike White Ford was excellent to work with.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/06/2022 04:15 PM

Lawrence, thank you for the 5 star review. We're so glad that we were able to get things sorted and smooth for you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JA
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JUDY A.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent and proffesional
Excellent and professional service
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/06/2022 04:14 PM

Judy, thank you for the excellent review! It was a pleasure serving you. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
I arrive, they boogie, I leave
See above
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/06/2022 04:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

TC
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THOMAS C.
Careywood, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Dependable service
Our recent warranty repair (dash panel replacement) had several completion delays due to damaged replacement parts being sent by Ford, twice. Our service contact Adam kept us informed throughout the process and was good to work with. Their initial estimate was exactly what the final cost was, and a fair price for the work performed. We are always confident that the service team at Mike White Ford will provide top quality service at a fair price, even if they are challenged by unforseen events during the process.
I would highly recommend Mike White Ford service. For that matter their sales team was also great to work with. No hidden fees, fair price, smooth process.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/25/2022 02:43 PM

Thomas, thank you for the kind review. We appreciate your patience and we're so glad that we were able to assist and get your dash panel repaired successfully! Thank you for your kind words. We look forward to serving you again in the future.

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SS
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SHAWN S.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Problem
Problem with automatic mirror on a new truck. Issue was fixed quickly. Appreciate the follow up and great service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/25/2022 02:37 PM

Shawn, thank you for the kind review. We're so glad that we were able to get your automatic mirror taken care of quickly! We look forward to serving you again in the future.

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LS
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LARRY S.
Harrison, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2022
client vérifiéVérifié Client
10
Catégorie : Service
Warranty work
Adam was very helpful in getting the truck done. Ordered gaskets etc in advance so it wouldn’t be fired up. Truck was finished ahead of schedule and seems to be great
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 11:38 AM

Larry, thank you for the great review. We're so glad that Adam took care of everything early and that everything went according to plan on the day of! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

HN
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HANK N.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2022
client vérifiéVérifié Client
10
Catégorie : Service
Rear main &Torque converter hub seals replacement
Both Ms Conti and Mr Ritch were very helpful, courteous and friendly. My truck was finished in two days as promised, and Mr Ritch noticed that I am a veteran and gave me a discount on my bill. I’d also like mention and thank Mr Baker for his help and professionalism. Mike White Ford was typically Top Drawer!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:48 AM

Hank, thank you for the kind review. We're so glad that we had the opportunity to serve you. We will be sure to give extra kudos to Ms. Conti, Mr. Ritch, and Mr. Baker! We look forward to serving you again in the future!

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Client vérifié
Airway Heights, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2022
client vérifiéVérifié Client
10
Catégorie : Service
EXCELLENT SERVICE
Always very polite, attention to detail, and timely service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:46 AM

Anonymous, thank you for the excellent review! Polite, detail oriented and timely are all very important goals for us! We look forward to serving you again in the future!

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STEPHANIE L.
Santa Monica, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2022
client vérifiéVérifié Client
10
Catégorie : Service
Worked me in while traveling.
I was traveling through Coeur d'Alene and had a noise from the wheel of my F150. Chelsea at Mike White Ford was super professional in both listening to my problem and then speaking to service about working me in on short notice. I truly appreciate it.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/06/2022 10:09 AM

Stephanie, thank you for the kind review. Vehicle troubles while traveling can be quite a headache. We're so glad that we were able to get you in and back out on the road. We will be sure to pass along your kind words to Chelsea! Thank you for choosing Mike White Ford!

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Client vérifié
Spokane, WA
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Best Service
Adam Ritch was awesome!! I drive a service truck and had an electrical issue and needed immediate help. None of the dealerships in Spokane were able to see me. The whole team was fast, efficient, and friendly, well worth the extra drive time. Thanks again.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/22/2022 02:47 PM

Anonymous, thank you for the fantastic review! We will be sure to pass along your kind words to Adam. We appreciate you driving a little farther and promise to work hard to continue to make it worthwhile to you!

Employés avec lesquels vous avez travaillé

MF
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MARK F.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2022
client vérifiéVérifié Client
10
Catégorie : Service
Problem with door latch; factory recall
When the temp fell to 20 degrees, the driver door on our 2015 F-150 would not latch. I called the dealership at 6 PM and was informed by the young lady at the Service Dep’t. of a factory recall. She scheduled an appointment for us. The Service Dep’t. repaired the truck. Problem solved! A+ service. Thank you.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/18/2022 04:41 PM

Mark, thank you for the 5 star review. We're so glad that we were able to take care of your recall for you and get your latch back into working order. Thank you for choosing Mike White Ford!

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Client vérifié
Rathdrum, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/12/2022
client vérifiéVérifié Client
3
Catégorie : Service
Oil leak diagnosis
Brought my truck in for a diagnosis of an oil seep. I waited over 3 hours for a one hour process. I know that the diagnosis was complete over a hour before the diagnosis results were explained to me and my truck was returned. I saw my truck returned to the parking lot over a hour before I was contacted.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/14/2022 01:00 PM

Anonymous, thank you for reaching out and letting us know about this situation. We will do some investigating and will reach out once we have some idea as to what happened and how we can ensure that the situation doesn't happen again. 

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/22/2022
client vérifiéVérifié Client
6
Catégorie : Service
Service engine soon light
The men at the service desk are great. It just seems to take a long time and many trips back to the dealership to get things fixed. We are now waiting for parts. You would think for the cost of repairs the dealership would have parts to fix the issues. This will make the third trip in to fix this issue .
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2022 04:24 PM

Anonymous, thank you for letting us know about this issue. I'm going to have one of my Service Managers look into the situation and see if there is anything that we can do to expedite or improve upon your experience. Thank you for reaching out so that we can work towards improving!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great fast service
I appreciated your staff. They were all very helpful and easy to work wifh. Got my vehicle done fast
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2022 03:09 PM

Anonymous, thank you for the great review! We're very proud of our team and glad that you had such a positive experience with them. Thank you for choosing Mike White Ford!

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VERNON G.
Post Falls, ID
Ford F450
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service
Mike white has great people
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2022 03:07 PM

Vern, thank you for the 5 star review. We're very appreciative of our amazing customers like you! Thank you for choosing Mike White Ford. 

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NH
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NEIL H.
Liberty Lake, WA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/11/2022
client vérifiéVérifié Client
6
Catégorie : Service
3.5 EcoBoost and Front Differential
3.5L EcoBoost - Cam Phaser Issue - Parts are backordered with no timeline for receipt

Front Differential Bearning Failure - comments that it was the Hub and Spindle Bearings...and customer needed to pay...then found out it was the differential bearings that started the issue. Need to get Hub and Spindle fixed, but should NOT be a customer pay issue as started with differential which is a drive drain component
Employés avec lesquels vous avez travaillé

SS
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SHAWN S.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great people and service!
Had an issue with a new vehicle, was fixed immediately. Appreciate their commitment to customer service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:18 PM

Shawn, thank you for the 5 star review. We're so glad that we were able to get everything sorted and make sure that you were safely back on the road. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

ST
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SCOTT T.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2022
client vérifiéVérifié Client
10
Catégorie : Service
Good experience
The work done on my truck was done in a timely manner. The staff in the service department was friendly and professional.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/28/2022 04:06 PM

Scott, thank you for the 5 star review! We're so glad that the work was done quickly and that you enjoyed your interactions with our team. Thank you for choosing Mike White Ford!

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