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SureCritic / Concessionnaire Hyundai / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(593 reviews)
80

Critiques de TRAVIS KUHN

Client vérifié
Menifee, CA
2017 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Hassle free
Recommandé
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TRAVIS KUHN
GB
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Gerald B.
Menifee, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Happy camper
Fast service and polite people and a clean dealership
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TRAVIS KUHN
HA
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Hector A.
Menifee, CA
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great place
It was easy to set up an appointment and the work was done in a timely fashion and the work that was done was excellent.
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TRAVIS KUHN
MC
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Megan C.
Murrieta, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer Service
I’ve only been in for service twice for my vehicle, but have been beyond pleased with the service and cost. My lease is up in June and I will be purchasing another Hyundai. Love my Genesis and love this dealership!
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TRAVIS KUHN
Client vérifié
Temecula, CA
2015 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Not Impressed
I took my car in in October of last year. My spark plugs were replaced. My car started startling and engine light came on. I took the car in on Monday. The cause of the engine light to be on was because the spark plugs were not tightened. They all had to be replaced and cleaned up the whole area where oil leaked. The person at the service desk tells me that I needed to replace my spark plugs. I told him if he was kidding me, because I had already replaced them. He had to check on that and call me back. How can you not know what was done to the car. There should be a history. I have never taken a car to the dealership. I always went somewhere else, because everything is more expensive at the dealership. I wanted to take this car to the dealership because of recalls on newer cars and wanted everything being serviced at one place.

I am not happy that I trusted this company to take care of my car and take care of me. Being a woman driver and in a 3 year old car is not comforting. It did not tell me my brake lights needed replacement either. I don't look at the back of my car to see if my lights are working. Someone had to tell me my break lights were out.

I had a 14 year old car that didn't need as much service as this car needs. This is my first ever Hyundai car, I had a car accident and had to get a car, since the other one was too old to repair. This car was comparable to that one, and I bought it.

I hope, I don't have any issues after this last time.
Non recommandé
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TRAVIS KUHN
RB
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Ramie B.
CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent customer service
Recommandé
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TRAVIS KUHN
NJ
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Nels J.
Temecula, CA
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall Service
Brought car in for Recall service. Made appointment, and car was serviced on time. No issues.
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TRAVIS KUHN
TS
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Taylor S.
Murrieta, CA
2014 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Service was good as usually
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TRAVIS KUHN
Client vérifié
Temecula, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always Excellent Service
Whenever I take my car in for servicing, the technician assisting me always has a smile and a great attitude. Any questions I have are answered immediately and professionally. I have never had a bad experience at Temecula Hyundai.
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Nice employees, did exactly what I needed & was in & out at descent time.
Thank you!
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TRAVIS KUHN
KS
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Kristen S.
Lake Elsinore, CA
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Temecula Hyundai rocks
Everyone at this location is the best. Been coming here for years now and will continue in the years to come
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TRAVIS KUHN
Client vérifié
Temecula, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall Work Performed Efficiently and Effectively
Overall this dealer was friendly and responsive to my needs. They validated multiple times the appointment date and time and were able to give me a time that was within one week of me calling. All representatives were courteous and professional,.
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TRAVIS KUHN
GO
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Glen O.
Temecula, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Travis
I worked with Travis Kuhn to get my car fixed from an accident. He was very helpful and kind. He kept me informed along the hole process. I thought he provided me excellent customer service. I will definitely return because of his professionalism.
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TRAVIS KUHN
AG
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Andrea G.
Mission Viejo, CA
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Travis and his team are AMAZING!!!
Unfortunately, I had an issue with my Genesis 2.0T. I was on my way to work at a new job and something broke in my engine. I was barely able to get my car to work. I called Temecula Hyundai and spoke to Travis. I explained the situation and that I was at a new job and couldn't leave. He was so understanding and actually sent someone down to pick it up for me. After inspection, it was found that a rod broke, something shot through the turbo and into my catalytic converter. My engine was destroyed! He not only worked hard to get my engine replaced under warranty, he also was able to get a loaner car approved for me in the meantime. My girl (my Genesis ) now has a brand new engine & exhaust manifold thanks to Travis and his team with no work/stress on my end. I have been to several dealership service departments through the years and have never received the Amazing service that was provided by Travis. Even though the dealership is approximately 50 miles from my home, it will be the only service department that I will ever take my Genesis to again. Great work guys! My sincere thanks to Travis, Luis & Drew for the all of their assistance in what could have been a very stressful situation.
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TRAVIS KUHN
CM
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Colleen M.
Temecula, CA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
Travis was my first contact, he was very friendly they were under staffed that Sunday but he kept a friendly professional attitude, I told him I had to go to work in the afternoon so he made sure my car was ready n washed at the time I needed, it was a very good experience, thank you Travis n the other gentleman that was there, I didn't get his name
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TRAVIS KUHN
RO
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Rosalinda O.
Temecula, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recalls
Wow! I have never experienced such great service from a dealership. They were fast, courteous, and just turned a procrastination item to something that was not so bad. Kudos to the service team. I will not hesitate to come back or refer my friends.
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TRAVIS KUHN
Client vérifié
Escondido, CA
2011 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall
I'm guessing the recall was handled as it should have been.
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TRAVIS KUHN
AS
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Alden S.
Wildomar, CA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Customer Service
Good Customer Service
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TRAVIS KUHN
KP
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Kathleen P.
Anza, CA
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Outstanding People At Temecula Hyundai
We have always been treated well and made to feel welcome. It's a nice surprise when the Parts Department manager remembers us from previous visits. The Service Department employees actually care about the people who are trusting them with their cars. I like knowing I can ask questions and get real answers. The people at this dealership always provide a pleasant experience. I have recommended Temecula Hyundai to others who have purchased their cars there as a result and I will continue to do so.
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TRAVIS KUHN
Client vérifié
Murrieta, CA
2011 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Ecm recall
Needs improvement in communication
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 01/08/2018 04:36 PM

I am very sorry to hear about what had happened on your last service. Please feel free to contact me as soon as possible, I would like to find out what had happened. I will be in the office for the rest of the week 7-6 pm. The only way for us to grow as a company is to get the feedback from customer and figure out a way to correct the issue and put some process in place. Thanks and hope to hear from you soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
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TRAVIS KUHN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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