ST

Sean Tolton

ASM

Pohanka Hyundai

Évaluation globale

4,8

(1327 reviews)

70

Critiques de Sean Tolton

TW

Tiara W.

Largo, MD

2015 Hyundai Sonata

08/03/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service

Pohanka provided excellent customer service, as well as took great care of my vehicle. I’d like to thank Sean for keeping me posted on the status as necessary. In addition, my license plate had been missing a screw, which caused the tag to hang. I was quite surprised, but very thankful to see that service went out of their way to fix it. Would definitely return for service based on my experience.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/13/2019 02:39 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

EW

Ellen W.

Upper Marlboro, MD

2015 Hyundai Genesis

08/02/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent

Sean took good care of me and kept me posted on my service

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/13/2019 02:38 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RW

Robert W.

Clinton, MD

2013 Hyundai Genesis

08/02/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service at this dealership is very courteous and professional, timely notification on service progress and the location is quite convenience for commuting.

I returned my 2013 Hyundai Genesis to your dealership on July 30 for it's 60,000 service with the understanding that I would pick it up on the following day. I received a text from Sean a few hours later concerning the couple of items that I wanted his technician to check during the service stating that no abnormal performance was observed during the initial check. Sean called me around noon the following day letting me know that the 60,000 service had been completed and my car was ready for pickup. I picked my car and paid a bill that was very reasonable for the service performed, additional my car had been washed and cleaned after service completion.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/13/2019 02:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

MG

Marleen G.

Fort Washington, MD

2019 Hyundai Santa Fe

08/02/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Sean Provided Outstandng Service!

Thank you Sean for the excellent service you provided on my first service visit for my Hyundai SantaFe. Your attention to detail and explanation of the services I received was exactly what I needed. Thank you again and I know that my vehicle is in good hands. I look forward to my next service visit.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/13/2019 02:38 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

DG

Dovetta G.

MD

2018 Hyundai Santa Fe Sport

08/02/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Appointment time not honored

This service department does not honor appointments made on the Hyundai online site. I was told their policy is take first come first served. So why have the option to make an appointment for service. Not sure I will be back to this location.

Non recommandé

RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 08/08/2019 01:38 PM

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. I am happy they where able to get you out in under 1 hour.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

RD

Richard D.

Washington, DC

2015 Hyundai Equus

08/01/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quick and almost painless

Sean and the service team are professional and knowledgeable where it pertains to the cars and clients, treating both with respect and attention to detail including time spent waiting.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/01/2019 03:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

FD

Franklin D.

Hyattsville, MD

2018 Hyundai Sonata

07/30/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

great service

great service

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/01/2019 03:14 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

07/30/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change and tire ritation

Friendly

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/30/2019 03:07 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

VC

Vincent C.

Clinton, MD

2015 Hyundai Genesis

07/30/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Price

Sean Tolton, professionalisms and attention to detail

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/30/2019 03:07 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

GS

Gloria S.

Upper Marlboro, MD

2016 Hyundai Santa Fe Sport

07/30/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Efficient Service Advisor

Would like to thank Shawn for his efficient service this past weekend. He received my car from the tow truck driver and kept me informed every step. I did not have to come in to the service department to sign anything, all interactions were done by phone in a timely manner. Car was examined and diagnosed within 2 hours and ready for pick-up the next morning.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/30/2019 03:06 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

TG

Tamara G.

Washington, DC

2012 Hyundai Sonata

07/29/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

great great excellent customer service

Miguel and Sean were very diligent and great with their excellence customer services, readiness, great pace of my vehicle service everything.

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/30/2019 03:05 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

Client vérifié

Clinton, MD

2013 Hyundai Santa Fe Sport

07/29/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Drop off service and quick return call regarding the problems with vehicle

Same as above

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/30/2019 03:04 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

AI

Abiodun I.

Upper Marlboro, MD

2013 Hyundai Sonata

07/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Outstanding Service(s) All Around

Outstanding Service Advisors, Service Technicians and Dealership as always.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2019 03:14 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

IB

Ian B.

Capitol Heights, MD

2014 Hyundai Equus

07/25/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Sean Tolson

Mr. Tolson is the only name you need to know! He is my service provider and I can honestly say he provides me with the highest level of customer service Hyundai has to offer. From the time I hand my vehicle over to him, he keeps me updated on when and where the technicians are in the service process or repairs being done on my vehicle. If they're any warrantee issues or recalls he makes sure to take care of them before returning my car. I thought it was just because I owned the Equus but he also provided me with the same level of service when I brought my Sonata in. It's a big difference from when I used to take my S550 in for service. I highly recommend this dealership just alone on the level of service I received.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/26/2019 03:40 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KM

Kevin M.

Clinton, MD

2017 Hyundai Sonata Plugin Hybrid

07/24/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service.

Sean Tolton is great at customer service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/26/2019 03:41 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

CD

Christopher D.

Laurel, MD

2014 Hyundai Sonata Hybrid

07/22/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Repair for Hydraulic Issue

Although it was too expensive and not worth the investment service technician Sean was very honest and professional. I appreciate his great service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/22/2019 02:32 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

KS

Kim S.

Capitol Heights, MD

2013 Hyundai Azera

07/22/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Good customer service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/22/2019 02:30 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

LJ

Lisa J.

Clinton, MD

2012 Hyundai Elantra

07/21/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Love my dealership

My dealership is the best. I have never been disappointed with the service or the care of my car even when the bill is a little higher than I want to pay.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/22/2019 02:29 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

YS

Yolanda S.

Odenton, MD

2017 Hyundai Sonata

07/20/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Extensive Engine Repairs

Service great!

Why I needed the service, well that is not great. I am blessed that my car did not stop during the torrential down pour on rte 50 in Maryland. My elderly mother and I would have had a tragic accident that would have ended in a fatality.

Not happy with warranty repair policy of paying a portion of the car rental payment due to the extensive amount of engine repairs which meant all the loaners were assigned to other customers.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/22/2019 02:29 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

Client vérifié

Washington, DC

2015 Hyundai Sonata

07/19/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Great service

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/22/2019 02:20 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

461-480 sur 1339 résultats

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