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SureCritic / Concessionnaire Hyundai / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

Critiques de Samantha Giddens

Client vérifié
Lakeland, FL
2007 Hyundai Tucson
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Knowledge of repairs
Hyundai always does a good job repairing our vehicles.
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 09/26/2017 06:20 AM

Hello,

  We are very sorry about the phone number mix-up.I am happy to hear that the vehicle was repaired correctly the first time and I have made sure the your phone numbers in the system are corrected.Please call me at the phone number below if I can be of assistance in the future.


Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
JR
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Jennifer R.
Lakeland, FL
2012 Hyundai Accent
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Jennifer
The time it took for repair to be done was completely inappropriate . The insurance companies involved and not communicating with the body shop was ridiculous . I had to call daily to several companies, tow truck providers and the body shop itself to get someone started on the car. The car was sitting on the car lot for days before the body shop knew it was there and then no one could find the keys despite the fact that they were inside the car. It was a circus for a minor repair.
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 09/25/2017 01:04 PM

Hello,

It was a pleasure speaking to you today.I am very sorry there was issues with the repair process.Please call me at the phone number below if there is anything I may assist you with going forward.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Lakeland, FL
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy with service
Very professional and customer oriented
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/25/2017 02:13 PM

Thank you for your rating and review. We're pleased we could provide a quality service and meet your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
JW
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James W.
Lakeland, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
my service
I am completely satisfied with Lakeland Hyundai service. Reps are always courteous, friendly. and knowledgeable.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/25/2017 02:10 PM

Thank you for your rating and review. Samantha does a great job and we are proud to have her part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
RW
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Richard W.
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always great service.
Thank you.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/25/2017 02:08 PM

Thank you for your rating and review. We try to provide the highest quality service and we thank you for noticing our efforts.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
CT
gravatar
Cherry T.
Lakeland, FL
2015 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Wonderful Service Department
Great service advisor SAMANTHA GIDDENS always makes sure I get good service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/20/2017 01:48 PM

Thank you for your rating and review. Samantha does a great job and is a valuable asset to our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
AS
gravatar
Arturo S.
Auburndale, FL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excelent
Friendly and helpful
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/20/2017 01:51 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Augusta, GA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Easy to make appointment!
I planned my service appt for a day on vacation in FL because it was quicker and easier to get an appt in Lakeland than in the state where I live.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/20/2017 06:16 AM

Thank you for your rating and review. We're glad we were able to complete your service appointment and not interfere too much with your vacation. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
VW
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Valerie W.
Plant City, FL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service department
This service department is excellent. Love them!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/20/2017 05:55 AM

Thank you for your rating, review and kind words. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Client vérifié
Dundee, FL
2015 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/15/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Staff and service fine.
Yes
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 09/21/2017 04:52 AM

I am very sorry you had a problem with our loaner vehicle please call me at the phone number below if there is anything I can help with at this point.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
CS
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Carlos S.
Lake Alfred, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very professional
Yes highly recommend to all
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/14/2017 01:26 PM

Thank you for your rating, review and recommendation. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
DS
gravatar
Dennis S.
Mulberry, FL
2014 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Job as usual.
Good pricing on service and they don't push unnecessary flushes and checks as some Lakeland dealer service places do.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/14/2017 01:25 PM

Thank you for your rating and review. We want every customer to feel comfortable and enjoy their service experience without feeling pressured or pushed into anything; our goal is to provide the highest quality service available - every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
CG
gravatar
Carol G.
Lakeland, FL
2017 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service timely and polite
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/14/2017 01:23 PM

Thank you for your rating and review. We appreciate your kind words and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
DD
gravatar
DAVID D.
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Friendly and knowledgeable service personnel.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/13/2017 07:23 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
JW
gravatar
Jeanne W.
Lakeland, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service, took care of us quickly, went beyond expectations.
Brought the car in for an oil change. Turns out there were a couple recall notices that needed to be taken care of, which they did quickly on a Saturday no less. Recall check included an oil change, plus they also fixed our tail light at no cost. Thank you!!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/14/2017 01:23 PM

Thank you for your rating and review. We're glad we were able to exceed your expectations for service and provide a quality service in a reasonable time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
BR
gravatar
Betty R.
Lakeland, FL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service first
I had so many problems with the service department, but now they (Chris) are doing a good job. Not ready to refer as friend. Need more time.
Non recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/08/2017 07:43 AM

thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
RR
gravatar
Rodolfo R.
Polk City, FL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Is the service that makes the place an excellent place
It had a wonderful experience
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/08/2017 07:44 AM

thank you for your rating and review. We're glad you had such a great experience in service; we truly appreciate your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
PS
gravatar
PETER S.
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
You are always fair. I've never had a problem with the service department
Great Job, again..
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/06/2017 06:00 AM

Thank you for your rating and review. WE appreciate your business and thank you for being a return customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
MP
gravatar
Maribel P.
Haines City, FL
2013 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Does not disappoint
I always look forward to all my services. Very pleasant and honest.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/05/2017 02:09 PM

Thank you for your rating and review. That's great to hear - not everyone thinks going to have your car serviced would be a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
PG
gravatar
Pamela G.
Lakeland, FL
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They are timely and did what was needed.
My car was received and the service completed timely. It was ready when I went to collect it and clean inside and out. I wasn't harassed with calls during the day about the service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/05/2017 02:06 PM

Thank you for your rating and review. We strive every day to provide a quality service and exceed customer expectations every day.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
SG
Samantha Giddens
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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