SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

JC
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James C.
Lakeland, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Service Department
Excellent service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/03/2017 01:06 PM

Thank you for your excellent rating and review. We know our teams work hard to provide exceptional service and it is nice to hear that our customers feel the same. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Mulberry, FL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service
always friendly courteous service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 10/03/2017 01:07 PM

Thank you for your rating and review. We want Lakeland Hyundai to be a place you want to come for service, not a place you have to come for service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

SD
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Sylvia D.
Lakeland, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2017
client vérifiéVérifié Client
Catégorie : Service
Find this time, unlike last time.
Last time five hours and not happy
This time one hour and very happy
If I have to recommend to a friend I will put yes based on this time alone but judgment is still out
Recommandé
Employés avec lesquels vous avez travaillé

SD
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Sylvia D.
Lakeland, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2017
client vérifiéVérifié Client
Catégorie : Service
Find this time, unlike last time.
Last time five hours and not happy
This time one hour and very happy
If I have to recommend to a friend I will put yes based on this time alone but judgment is still out
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/02/2017
Type de service : Repair
Catégorie : Service
One bad experience last time +a good experience this time
Last trip= lousy and 5 hours
This time: fine and one hour
So, I am reserving judgement.
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 10/02/2017 10:30 AM

RESENT SURVEY TO RESCORE

Christopher S. Haggstrom
Service Manager

Employés avec lesquels vous avez travaillé

DW
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Dale W.
Lake Wales, FL
2017 Hyundai Santa Fe S
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2017
client vérifiéVérifié Client
Catégorie : Service
Correction of proper service procedures
Service personnel failed to notify on service required. After speaking to the Service Manager, the problem was corrected the following day. The response to the problem was fast and applicable to the problem. The procedure of notification on problems has been corrected per the service manager. THIS IS WHAT KEEPS CUSTOMERS!!!!!
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/02/2017
Type de service : Maintenance
Catégorie : Service
You should talk to the owner of the car rather than email them with a problem. It makes me wonder what would have happened if it was a major problem!!!!
Talk to the owner of the vehicle!!!!!!
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 10/02/2017 09:25 AM

Hello,

 It was a pleasure speaking to you today and we look forward to seeing you tomorrow.Please call me at the phone number below if there is anything else I may help with.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé

PJ
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Employee's are very friendly and the wait is never long.
Great place to get your car serviced.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/29/2017 06:00 AM

Thank you for your rating and review. We appreciate your kind words and for coming to Lakeland Hyundai Service. WE try to make the service experience as pleasant as possible with a short a wait time as possible. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

AA
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Arisminian A.
Lakeland, FL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Your service staff they are amazing and of course the Dunkin' Donuts and coffee
Samantha was ?
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/29/2017 07:31 AM

Thank you for your rating and review. We know that great team members help make for happier customers, but you are right... the donuts and coffee can help make things better too. If we can do anything, don't hesitate to ask... we're here to

help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RO
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Richard O.
Davenport, FL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car wash was poor job
Need do better job
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 09/29/2017 11:31 AM

Hello,

   I am sorry for the quality of the car wash.Please feel free to come in and we would be happy to have it washed again.\

Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé

LZ
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great!
would recommend
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/29/2017 07:30 AM

Thank you for your rating and review. We also thank you for the recommendation - our business is built on the satisfaction of our customers. If we can do anything, don't hesitate to ask... we're here to

help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

FC
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Fredrick C.
Lakeland, FL
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
friendly
Everyone is always friendly.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/29/2017 07:27 AM

Thank you for your rating and review. We know what it's like to not get good service and frumpy people who don't seem to care - we try to make sure that doesn't happen every day. If we can do anything, don't hesitate to ask... we're here to

help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JW
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Jessica W.
Lakeland, FL
2016 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil change and tires
Good customer svc. Unknown scatches appeared on glass but have no proof so will take camera evidence next time.
Non recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/29/2017 07:39 AM

Thank you for your rating and review. Your service advisor should have completed a vehicle walk-around prior to service being performed. We have forwarded your concern to Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) and he will be reaching out to you to address your concerns. If we can do anything, don't hesitate to ask... we're here to

help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

BR
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Brian R.
Auburndale, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
Dropped off my car on a Sunday late afternoon and got it back first thing Monday morning. Very impressed with how quick the process was.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/28/2017 05:14 AM

Thank you for your rating and review. We try to make the service process as quick and simple as possible while providing a quality convenient way to get your vehicle serviced. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

SC
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Steven C.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The professionalism
Yes,...I like the staff
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/28/2017 05:15 AM

Thank you for your rating and review. We believe our staff truly does make a difference; polite, professional and informative. Thank you for the kind words and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

UP
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Ursula P.
Valrico, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Courteous and professional service
I am very impressed with the dealership overall, and particularly with my experience dealing with the service department. The manager addressed each of my concerns, which included potentially serious issues for my car. It now drives and feels like it did as a new car. This is my new dealership and service department of choice.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/27/2017 11:28 AM

Thank you for your rating and review. First we want to thank you for coming to Lakeland Hyundai Service and for giving us the opportunity to earn your business. Second, Samantha and all of our Service Advisors do a great job and truly care about the customer, their vehicle and making sure both get on the road safely and in a timely manner.

Lastly we appreciate your candor and honesty about your previous experiences; we never want any of our  to go anywhere else, even if it is a little bit of a longer drive for service we will do what it takes to earn your business. If we can do anything, don't hesitate to ask... we're here to help!
customers

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

GK
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Gary K.
Bartow, FL
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Chris and Samantha are great to work with in the service department. They always take great care of my vehicle in a timely manner.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/27/2017 11:21 AM

Thank you for your rating and review. We think all of our Service team members to a great job , but you are correct that Chris and Samantha get a lot of kind words. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

GG
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Geneva G.
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They were very professional and courteous
Great place for service.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/27/2017 11:20 AM

Thank you for your rating and review. It's always great to hear form our customer and about their experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employés avec lesquels vous avez travaillé

MB
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Everyone there is the professional
The young lady who received me initially knows her job and how to best get it done
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/27/2017 08:25 AM

Thank you for your rating and review. We think all of our Service Advisors and Technicians know what they are doing but we always strive to provide better service for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Last minute!
Appreciate they squeezed me in at the last minute on a day convenient for me..
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/27/2017 08:23 AM

Thank you for your rating and review. We do our very best to accommodate every customer at a time that is convenient for them without excessive wait times. We're glad we could accommodate your needs and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Mulberry, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Customer service
Great Services
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/26/2017 01:05 PM

Thank you for your rating and review. Our teams strive for "awesome" every day and it really is great to hear form our customers who enjoy the experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

BB
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Barry B.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
SERVICE AND THE FRINDLY STAFF
I ALWAYS RECOMMEND LAKELAND AUTO MALL
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 09/26/2017 01:13 PM

Thank you for your rating and review. It's truly great that you recommend Lakeland Automall and we appreciate the referrals. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.