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SureCritic / Concessionnaire Hyundai / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(677 reviews)
81

Critiques de STEVE ENRIQUEZ

RI
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Rabecca I.
Temecula, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Very happy with the services provided
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/10/2018 08:13 AM

Thank you for the great review. I am glad you are happy with the service provided. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
BC
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Brent C.
Temecula, CA
2016 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change 12/4
Was told it would be 1 to 1 hour 20 minutes. Ended up being 2 hours for this oil change with an appointment.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/06/2018 05:05 PM

I would like to thank you for coming in to have your vehicle serviced with us. I am so very sorry that you had to wait so long for the service to be performed. Please feel free to come in and see me on your next service and we can make sure the wait will not be this extensive. Thank you again and hope to see you again. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
JC
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Jerry C.
Murrieta, CA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
I have been very satisfied with the service.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/06/2018 07:01 AM

Thank you for the great survey. We are happy to see that we earned a 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
Client vérifié
Temecula, CA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Expect Greatness
Temecula Hyundai's automotive excellence is matched only by their friendly, professional focus on the customer!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 12/06/2018 07:00 AM

Thank you for the great survey. We are happy to see that we earned a 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
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STEVE ENRIQUEZ
DB
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David B.
Temecula, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Consistently great!
Always timely and thoughtful service. Free Lyft ride to and from dealership makes it easy.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/26/2018 10:09 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
SS
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Stacey S.
Murrieta, CA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
2017 Hyundai Tuscon
I had a 9:15am appointment, and traffic had me running about 5 minutes late. As I pulled up up, I was greeted immediately by the drive attendant, who pulled my information up on an iPad, and by the time I walked up to the the service counter, where my advisor was waiting for me, my repair order was already on the screen. I was offered a couple additional services required at my mileage, which I accepted, as well as a complimentary vehicle wash and vacuum. Total time to completion was quoted at 2-hours, and to my complete surprise, was done in 1-hour 20-minutes! Talk about great service! This is how you do it, and I will most definitely be back!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/26/2018 10:07 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
KJ
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Karyn J.
Temecula, CA
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
It's no Joke!
It's no joke! Temecula Hyundai honors their warranty without any confusion or problems. The technicians Steve and Carlos are patient, courteous and kind. They explained the situation and verified my original owner status. I trust every recommendation to keep my car running at it's finest. Excellent team. Thanks, I couldn't be more pleased with your service.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/26/2018 10:07 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
GL
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Gary L.
San Diego, CA
2010 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
The Service Department was ready for me as scheduled. Steve Enriquez oversaw the process and contacted me when there was a nail discovered in a tire for permission to proceed. I have worked with Steve for several years and he is why I choose to have my car serviced at Temecula Hyundai.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/26/2018 10:06 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
LV
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Louella V.
Menifee, CA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
I came in for just an oil change and it went really well... it was done very quickly...
I’m happy with your service.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/26/2018 10:06 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
MK
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Mia K.
Murrieta, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It was great, except one thing. Did not check the brake lights and signal lights.
Little more careful check up before release the car.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/26/2018 10:06 AM

Thank you for the great review. We thank you for coming in to have your vehicle service with us. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
JR
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Jacques R.
Lake Elsinore, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always fast and professional!
Always fast and professional!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/19/2018 10:29 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
TW
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Torie W.
Lake Elsinore, CA
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service, Great Staff
Excellent service & great staff
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/19/2018 10:27 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
Client vérifié
Lake Elsinore, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very helpful
Did everything they could to find what was wrong with car and it was done. Liked seeing other customers leave happy as well
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/19/2018 10:03 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
CC
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Clara C.
Fallbrook, CA
2018 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Your Staff
I must admit I was so disappointed that I had a problem with my car with only 5000 miles on it
I love the car and hope to find it very reliable in the future.

Steve assisted me with this problem but I have had conversations with others in your service department. They are all professional and very helpful.

Steve kept me informed every step of the way with phone calls or texts.

I had a loaner Sante Fe. I had considered just that car to purchase. While I enjoyed driving it, I am very happy I got the hybrid Sonata. I did find all of the printing on rear window with Hyundai name and number was a bit distracting and impaired the rear window vision.

James, who sold me the car saw me in service waiting room, checked on me to say hi and also followed up with a phone call to see how repairs were going

Excellent customer service that I hope to only need for regular maintenance needs!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/12/2018 05:10 PM

I am so glad that your first experience with a repair on your vehicle went so smoothly. Thank you for the great review and hope to continue to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
JC
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Jane C.
San Marcos, CA
2009 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Temecula Hyundai is worth the drive!
I could go to Escondido Hyundai which is really close to me. But why would I do that when I can get the best service with Steve Enriquez at Temecula Hyundai. It's definitely worth the drive.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/12/2018 07:50 AM

Thank you for the great positive review. We are happy to have you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
Client vérifié
Temecula, CA
2011 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best Service
For all service and recalled, I always bring my car to Temecula Hyundai. Everyone here is very friendly, they always answer all my question and even go further than I expected. They always giving me a good advise about my car what to expect for the next service and cost so I can prepare for my next appointment. I would recommend all my friends that live in Temecula area ornear by to get their car service at Temecula Hyundai no matter what type of car they driving.

Thank you for the best service Team.

TN.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/07/2018 05:42 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
MK
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Martin K.
Fallbrook, CA
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Great service
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/07/2018 05:41 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
KJ
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Karyn J.
Temecula, CA
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courtesy a lost character trait.
Courtesy seems to be a lost character trait in the world today; however it is the number one reason I continue to deal with Temecula Hyundai. Every employee there is quite courteous and polite. Temecula Hyundai honor's your appt time and ALWAYS gives your car the once over walk around. I appreciate your service more than you can imagine. I am a five year satisfied Hyundai owner.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/07/2018 05:40 PM

Thank you so much for the positive review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
DC
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Douglas C.
CA
2016 Hyundai Sonata Plu
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sevice
.
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/05/2018 09:00 AM

Thank you for the great review. I hope that we continue to be your dealership of choice. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
SY
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Stanley Y.
Murrieta, CA
2017 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Steve
Steve is the reason why I continue to come back and I tell friends that I received the best service ever! I will continue with your company because of this service!
Recommandé
CARLOS V., Service Manager de Temecula Hyundai a répondu le 11/05/2018 08:59 AM

Thank you for the great review. I hope that we continue to be your dealership of choice. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employés avec lesquels vous avez travaillé
avatar
STEVE ENRIQUEZ
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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