STEVE ENRIQUEZ

Temecula Hyundai

Évaluation globale

4,8

(677 reviews)

81

Critiques de STEVE ENRIQUEZ

SA

Steve A.

Wildomar, CA

2013 Hyundai Elantra

09/18/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The customer service.

I brought my sons car to your dealership for the removal and replacement of the O2 sensor which in fact turned out to be a more extensive job than expected. The O2 sensor was frozen within the exhaust manifold so the mechanic had to therefore remove it. My son needed his vehicle repaired by 3:30pm in order for him to have time to make it to work by 4pm. I called your dealership around 2:30 pm and was informed that it would take a couple more hours for the repair. What your dealership then offered to do was provide a Lyft to pick up my son at our house and take him to work. I couldn't believe it. My son and I were so very thankful for the kindness and outstanding customer service your dealership bestowed upon us. We will be returning!!!!

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/20/2019 10:46 AM

I am so glad that my staff went above and beyond to make sure your son got to work and got your vehicle fixed. Thank you for coming in to have your vehicle serviced with us.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Murrieta, CA

2014 Hyundai Sonata

09/18/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Needs improvement

2nd Hyundai
Wont buy hyundai again. This one has had quite a lot of issues in 3 years.

Non recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/18/2019 12:03 PM

I am so very sorry for what happened on your last service visit. I will be in contact shortly after I speak to everyone involved with the last visit.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

LF

Lourdes F.

Temecula, CA

2017 Hyundai Tucson

09/16/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

The service advisor was helpful

Thanks Temecula Hyundai

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/17/2019 07:32 AM

Thank YOU for coming in to see us. Hope to see you for any service needs.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Fallbrook, CA

2014 Hyundai Sonata

09/16/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Car was done ahead of schedule.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/16/2019 10:36 AM

I am very glad that we returned your vehicle ahead of schedule. Thank you for taking the time to fill out the survey.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

LT

Lauren T.

Lake Elsinore, CA

2019 Hyundai Santa Fe

09/10/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer Service

Great customer service!

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/11/2019 03:11 PM

Thank you for the great response. We strive for great customer service and I'm glad we met that with you.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

RC

Richard C.

Temecula, CA

2019 Hyundai Santa Fe

09/10/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

poor communication and being treated as if I were stupid

I will have to think about purchasing another Hyundai

Non recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/11/2019 08:59 AM

I am very sorry for the inconvenience on your last visit. I looked into the last repair and I know we had a backup/ delay on getting parts here to get the vehicle repaired. I will try to get in contact to see what we "Temecula Hyundai" can do to resolve any issues from the last visit. Thank you for your time and I hope to speak to you soon.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Winchester, CA

2019 Hyundai Ioniq Hybrid

09/09/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

Good people

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/10/2019 03:30 PM

Thank you so much for the positive review. We are very happy to have customers like yourself. Have a great day.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

SG

Serjio G.

Winchester, CA

2013 Hyundai Azera

09/09/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Basic Oil Change

The service took a little longer than I thought it should have, especially since having a scheduled appointment, but it may have been because of an oil leak I had concerns about. The waiting/lounge area is great, and it made the overall visit pleasant.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/09/2019 11:15 AM

Thank you for coming in to have your vehicle serviced with us. I hope we took care of the oil leak. Please feel free to let us know what we could do better on your next visit to earn a 5 star review.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

RB

Russell B.

Murrieta, CA

2012 Hyundai Tucson

09/03/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Very professional service.

When asked if they could change my oil, I said not at 41$ plus oil. I have someone else do it.
They were polite and didn't hassele me.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/03/2019 02:15 PM

I am so very glad that our staff continues to listen to customers and understand that we are all out to save some money. I am glad that you got taken care of.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

CB

Coletta B.

Temecula, CA

2017 Hyundai Sonata

09/03/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Wonderful experience

Explained everything to me came in under quote

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/03/2019 02:13 PM

Thank you for coming in to see us. We are very glad that we earned a great 5 star review.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

DV

Debra V.

Menifee, CA

2016 Hyundai Veloster

09/01/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Great service !
Called me on time to pick up car

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/03/2019 08:34 AM

Thank you for the great 5 star review. We appreciate your business.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Menifee, CA

2011 Hyundai Sonata

08/31/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Thank you

Great service

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 09/03/2019 08:13 AM

Thank you so very much.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

JW

Jim W.

Murrieta, CA

2017 Hyundai Sonata Hybrid

08/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great as always

Work was completed quickly and finished off with a wash and vacuum.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/28/2019 07:30 AM

Thank you for the great review. We appreciate your business.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

Client vérifié

Menifee, CA

2018 Hyundai Sonata

08/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer

One concern I had aside was an estimate of $217.00 to repair/replace a wire connecting the fog light on driver side. I was told something had gnawed it. I find it hard to believe that in my travel area which is not in any remote area, a wire could have been destroyed. I bought the car in Oct. last yr. and I suspect the light was not working at the time/wire was perhaps frazzled. I cannot afford a $217 charge to replace a wire. Any help?

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/27/2019 04:48 PM

I am so very sorry to hear that some wiring was damaged or gnawed on. Please let me know what I can do to help and I will be more then happy to assist. Thank you very much for the great review. Feel free to reach out and see what we can do to help.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

JL

Jocelyn L.

Temecula, CA

2014 Hyundai Sonata

08/24/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change and maintenance

Good customer service.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/27/2019 04:37 PM

Thank you for the return of the survey. We appreciate you.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

MK

Martin K.

Fallbrook, CA

2014 Hyundai Santa Fe Sport

08/16/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great dealership

Great service. Steve is very helpful.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/20/2019 07:45 AM

Thank you very much for coming in to see us. I am very happy that Steve took such great care of your service needs.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

KM

Kathleen M.

Sun City, CA

2014 Hyundai Tucson

08/16/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service, Steve was Great

I dropped my car off for a recall issue and oil change. They were friendly even though I was 15 minutes late. The car was ready on time, and I received a full car check up report by email! Nice touch. I love my Hyundai and having just relocated to So. Cal., I am pleased so far with this service department. [The one in Reno left much to be desired.]

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/20/2019 07:43 AM

Thank you for trying us and staying with us as your new dealership. I am very glad that we took such great care of your vehicle. Hope to continue to service your vehicle.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

MP

Michael P.

Escondido, CA

2019 Hyundai Santa Fe

08/16/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly people

Service is good. Well organized and efficient ata fair price.

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/20/2019 07:42 AM

Thank you for coming in to see us and have your vehicle serviced. We appreciate the kind words on being well organized and that you feel our prices are fair. I am very glad that we took such good care of you and your vehicle.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

EN

Erin N.

Murrieta, CA

2017 Hyundai Elantra

08/15/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Awesome job!

Enjoyed our service!

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/16/2019 09:21 AM

I am very glad that you enjoyed our service. I hope that we can keep that feeling going every time you come in to have your vehicle serviced with us.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

GM

Gerald M.

Menifee, CA

2015 Hyundai Sonata

08/13/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great customer service

Great service

Recommandé

CARLOS V., Service Manager de Temecula Hyundai a répondu le 08/13/2019 04:17 PM

Thank you for coming in to have your vehicle serviced with us. If possible we would love your feedback on how we could have earned a 5 star review.

Carlos Velasco
Service Manager
(951)699-6807

Employés avec lesquels vous avez travaillé

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