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ROBIN PETERSON

Eckert Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(235 reviews)
84

Critiques de ROBIN PETERSON

CL
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Carol L.
Flower Mound, TX
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Possible Recall
Took my car in due to possible recall. Told me to bring article about same. I did and he did read it while I stood there. They found no recall and he explained the process. They still checked it out. No problems. You can’t ask for much more than that.
Recommandé
DYLAN H. de Eckert Hyundai a répondu le 03/01/2021 04:30 PM

Thank you for the positive 5 star review, it means alot to us.   Next time you are here let the advisor know and we will gladly wash your car for you.  

Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
Client vérifié
Denton, TX
2011 Hyundai Genesis
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/04/2021
client vérifiéVérifié Client
Catégorie : Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/25/2021
Type de service : Maintenance
Catégorie : Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
Non recommandé
STACY B. de Eckert Hyundai a répondu le 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. de Eckert Hyundai a répondu le 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Client vérifié
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best Dealership
Entire process from purchase to maintenance is exceptional! No need to look anywhere else.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 02/04/2021 12:44 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
CH
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Carol H.
Whitesboro, TX
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast, Friendly Service
Everyone is so helpful!! We drive 60miles one way just to bring our car here.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 01/05/2021 06:46 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
CP
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Charles P.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall check
Great job with Eckert handling recall check and getting me back on road
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 01/02/2021 06:26 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Client vérifié
Lake Dallas, TX
2011 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
It was ok
Could have been better
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 09/08/2020 05:59 AM

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Client vérifié
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
**a+**
Best brand and best dealership!!
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 08/27/2020 02:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
JS
gravatar
Jerry S.
Aubrey, TX
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and sells team.
The sales team was great and the service outstanding. pricing, time and courtesy, aced them all!
Highly recommend this place.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 08/13/2020 03:23 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
JS
gravatar
Jon S.
Flower Mound, TX
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great work
Excellent service writers and quality Service Tech
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 07/22/2020 10:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Client vérifié
Argyle, TX
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service - Wear a Mask
The service crew is excellent. Everybody wore a mask. Customers need to stay outside the waiting room if not wearing a mask. 2 older gentlemen chose not to wear one and one started coughing. That's the only critique i had and hope that the waiting room and restrooms are sanitized often.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 07/21/2020 08:06 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
DS
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David S.
Norman, OK
2007 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding customer service and care, pricing good
Always a pleasure to bring my vehicle to this dealership. The staff if friendly, outgoing and knowledgeable and I know my vehicle is in good hands
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 07/19/2020 09:38 AM

Thank you David

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
BB
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Bobbie B.
Denton, TX
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
SERVICE DEPARTMENT
ALWAYS SUPER.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 07/07/2020 07:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Client vérifié
Lewisville, TX
2018 Hyundai Tucson
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Staff needs to wear masks when approaching a customer
Staff needs to wear a mask when approaching a vehicle for service or at the very least social distance! We are still in the middle of a pandemic
Non recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/11/2020 01:28 PM

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
TM
gravatar
Timothy M.
Coppell, TX
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always a great experience
As always, I received prompt and courteous service from Eckert Hyundai. I had a warranty issue for an intermittent problem which is never fun because you know the problem never occurs when you bring it in. However, they did a great job of troubleshooting the issue and were able to fix it! I have always been very happy with the service I receive here.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/10/2020 01:00 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
Client vérifié
Denton, TX
2005 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always awesome!
I always get great service there!
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/05/2020 11:48 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
PR
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Peter R.
Carrollton, TX
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service, Consistency, and always communicating in the most professional manner
Outstanding and would recommend to a neighbor or friend.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/29/2020 12:51 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
RH
gravatar
Richard H.
Denton, TX
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Engine replacement
At around 75000 miles, the engine in my 2014 Santa Fe required replacement, due to a cylinder failing. The service technician at the dealership was very courteous and professional in assisting me and keeping me up-to-date with what was going on, and also accommodating with my need for a loaner vehicle that I needed for work. Thankfully, as I had the mind to purchase the extended warranty, the engine cost me nothing.

Now, I have a practically brand new Santa Fe, thanks to Eckert Hyundai and their team of specialized service technicians.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 04/17/2020 12:47 PM

Thank you for the great survey Mr. Hunter.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
TH
gravatar
Terry H.
Argyle, TX
2012 Hyundai Azera
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
quick and timely
60,000 mile service. I was surprised that really nothing was needed other than oil change and tire rotation. They used
to wash my car every time I cam in but that hasn't happened the last cpl visits
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 02/28/2020 08:08 AM

Thank you

We will be more than happy to wash your vehicle anytime you would like.

Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
JA
gravatar
Joy A.
Carrollton, TX
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Service and Friendly Staff
I had a radiator issue. They got me in right away and took care of it in a timely manner.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 02/12/2020 12:39 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Client vérifié
Coppell, TX
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sole service provider
The service department is always excellent. They are the only service department we take our vehicles to and my family has purchased nine Hyundai/genesis vehicles over the years.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 02/06/2020 01:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
RP
ROBIN PETERSON
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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