Ricardo Garcia

Earnhardt Hyundai North Scottsdale

Évaluation globale

4,9

(1198 reviews)

92

Critiques de Ricardo Garcia

Client vérifié

Phoenix, AZ

2017 Hyundai Elantra

01/24/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Ricardo shines!

This is my 3rd vehicle lease with your store, and for all of them, my only service provider. Everyone I've dealt with has been professional and friendly, however Ricardo stands out! Always personable and genuinely caring about the issues I've brought in!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/25/2018 09:35 AM

Thank you for the wonderful review and all of your loyalty over the years.

We are happy to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SS

Sandra S.

Scottsdale, AZ

2016 Hyundai Genesis

01/24/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Lovely experience... comfortable wait?

Great experience for servicing my vehicle!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/25/2018 09:03 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2013 Hyundai Santa Fe S

01/23/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Good

Got everything done in a very timely manner. Should have not had car wash done. Didn't look great.
Was ignored at service counter by only person there.

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/24/2018 07:10 AM

Thank you for the feedback.

We're sorry the car didn't look great out of our wash, we'd be happy to redo it for you whenever you like.

As to being ignored, certainly that would never be our intention, and it must have been an unusual situation that led to that, we generally have no fewer than five team members right at the entrance ready and willing to serve our customer's needs.

Ricardo will reach out and we'll be happy to readdress the wash for you at your convenience.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AP

Ajay P.

Phoenix, AZ

2011 Hyundai Sonata

01/23/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Bad Experience

Please have some good technicians to help your customers

Non recommandé

Ricardo G. de Earnhardt Hyundai North Scottsdale a répondu le 01/24/2018 11:02 AM

We share your frustration and please know that we are working hard to resolve your concern.

Know also that we employ the very best Hyundai technicians in the Valley and we will continue working with you to find a final solution.

Ricardo Garcia
Assistant Service Manager

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/01/2018 07:42 AM

Ajay,

I am glad we were able to re-address your concern and I appreciate you taking the time to drive and evaluate your car with me.

We are 100% committed to taking care of you and your car and we look forward to being here for you for all the years and miles ahead.

We were here for you now and we will be here for you going foward.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AS

Allan S.

Scottsdale, AZ

2016 Hyundai Genesis

01/23/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

great dealership

great sales,service,and mgt.This is my third Hyundai with this dealer.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/23/2018 02:11 PM

Thank you for the fantastic review and your loyalty over the years.

We are happy to be your Genesis dealer and we look forward to serving you for many more years, miles, and vehicles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

EE

Emofuwo E.

Phoenix, AZ

2017 Hyundai Sonata

01/19/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

The people

Service was timely done

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/19/2018 02:30 PM

Thank you for the great review.

When you're here, you're family. We are happy to be your dealership and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2013 Hyundai Elantra

01/16/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great people

Always a great experience.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/17/2018 07:22 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SE

Stacey E.

Phoenix, AZ

2017 Hyundai Tucson

01/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Steph loves the car

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/15/2018 02:50 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RH

Randall H.

Phoenix, AZ

2013 Hyundai Accent

01/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great dealership!

All the way from the original purchase of my new Hyundai Accent to now, after five years of routine maintenance appointments, my experience with both Earnhardt Hyundai and my car have been 5 Stars!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/15/2018 02:52 PM

Thank you for the great review and post to Google+.

We are happy to be your dealership and we look forward to serving you for all the years, miles, and Hyundais ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RB

Rebeca B.

Scottsdale, AZ

2013 Hyundai Sonata

01/15/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

The Service Advisors are Friendly, knowledgeable, and very helpful.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/15/2018 02:50 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RM

Rose M.

Glendale, AZ

2016 Hyundai Sonata

01/08/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Blue link issues. Mechanical work great.

I love bringing in my car, Ricardo & Paulo always take care of me!! However. ,, Dec 12 my blue link paid, has still not been back on. Ricardo had helped me jump thru hoops, called for me, I've called numerous times,, nothing! Is anybody else having this issue,?? It's been a month, even modem has been checked. HELP. I still have.no Connect care or remote services.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/09/2018 06:53 AM

Thank you for the 5-star review.

We'll keep working on that Buelink issue for you, having a connected car is a great feature of your Sonata and we're confident we will have it solved soon.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DC

Dennis C.

Scottsdale, AZ

2017 Hyundai Santa Fe

01/08/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Professional and Efficient in Every Way

I have been delighted with the service I have received at Earnhardt Hyundai in North Scottsdale. The services and staff are second to none.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/09/2018 06:57 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Phoenix, AZ

2017 Hyundai Ioniq Hybr

01/08/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Honest, reliable...

Went for 1st oil change in a '17 Ioniq. All went well.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/09/2018 06:50 AM

Thank you for the positive review.

We hope you love your Ioniq and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

CS

Christian S.

Scottsdale, AZ

2008 Hyundai Sonata

01/08/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

CONGRATS!

The service provided from Ricardo and Huyndai was great. exceed the expectations.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/09/2018 06:59 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to service your for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2016 Hyundai Tucson

01/05/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service every time!

This team is great!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/06/2018 07:25 AM

Thank you for the great review and recommendation for our team.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Mesa, AZ

2015 Hyundai Sonata

01/05/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ricardo gives superior service.

Ricardo gives superior service. Costs are too high.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/05/2018 10:00 AM

Thank you for the postive review and recommendation for Ricardo Garcia your advisor.

The cost of the 60,000 mile service is certainly higher than any service leading up to it and all the services after it up to 120,000 miles. This is the most extensive maintenance due on your car and know that our menu pricing for this item is intended to be a tremendous value for the work performed. Our 60,000 mile menu package represents a greater than 33% price savings over the included services priced individually.

Rest easy knowing that your Soanta is in top-shape and that you have another 60,000 miles ahead of you before another service this size is recommended again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

LF

Linda F.

Cave Creek, AZ

2015 Hyundai Santa Fe S

01/03/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

great customer service and Ricardo always takes great care of me

great customer service and Ricardo always takes great care of me

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/03/2018 01:13 PM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BJ

Brian J.

Scottsdale, AZ

2017 Hyundai Tucson

01/01/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Missed my first scheduled appointment. Called the same day and rescheduled without any problems. Arrived on 12/27/17 @ 7:30 am for my first oil change and was in and out by approx 8:15 am. Fastest service I have received at any dealership. Ricardo Garcia, my service advisor was fantastic. Exceptional customer service skills and explained all service details very clearly.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/02/2018 08:58 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Tempe, AZ

2016 Hyundai Sonata

12/31/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good service!

I got what I was promised and I am happy!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/02/2018 08:33 AM

Thank you for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

CS

Carol S.

Blanchard, ID

2017 Hyundai Santa Fe S

12/31/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Location

Location is hard to find. GPS on phone and in car takes to Scottsdale Airport. Using the address on your web set and directions to your location

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/02/2018 08:56 AM

Thank you for the positive review despite your trouble finding us.

We are right next to the airport which is massive on most maps, but we're just east of the runway on the southwest corner of Frank Lloyd Wright Blvd and Northsight - there is even a light at the intersection.

We are happy you found us and we're happy to be your selling and servicing dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

701-720 sur 1210 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.