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Ricardo Garcia

Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1198 reviews)
92

LR
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Leslie R.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
A+ Service Department
I have never taken my cars to the dealership for service or repairs...until I bought 2 different vehicles from this dealership. The Service Department is excellent in all regards. Ricardo has been the advisor now on 3 visits for routine maintenance and a couple of recalls. He has more than earned my trust and therefore my business. You might get some work done at a lower price elsewhere but are you confident that it was done properly and the shop will stand behind their work? I am...with this Service Department!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/03/2018 11:54 AM

Thank you for the A+ review for Ricardo and our store.

We love hearing from our multiple Hyundai owners and we lok forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

CW
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Carol W.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Ricardo wa very helpful made sure my wait time was as he told me and went over exactly what was done
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/03/2018 11:35 AM

Thank you for teh great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Thanks!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 04/03/2018 11:40 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BD
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Benjamin D.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
Anthony Femiano is always a big help, he goes above and beyond to help if you have any questions or problems. Ricardo Garcia assited us with our sevice request, did a great job explaining service schedules for our car.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/29/2018 04:25 PM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

KL
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Karen L.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
First time at this dealership for service and it was wonderful! Nice waiting area as well!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/29/2018 04:24 PM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Response to needs.
Ricardo was excellent in keeping me informed as to what was happening.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/29/2018 12:36 PM

Thank you for the wonderful review and recommendation for Ricardo.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

WS
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William S.
Cave Creek, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT
Service made easy!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/28/2018 01:19 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Fountain Hills, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Everything was taken care of in a timely and friendly manner.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/27/2018 07:55 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JH
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Jose H.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recardo
Excellent service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/26/2018 01:57 PM

Thank you for the excellent review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Fountain Hills, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always a pleasure
Ricardo is like my Personnel Service guy. Always a pleasure to visit and get my oil changed at a reasonable price. Also seen Tony who helped me find my car. Car could have been washed a little better and dried a little better but other than that I'm pretty happy thank you
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/26/2018 08:18 AM

Thank you for the wonderful review and recommendation.

We are happy to be your dealership and we look forward to seeing you again next visit and we'll try to make sure we do a better job on the wash.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
I had a great experience
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/23/2018 04:02 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JI
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Julie I.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ricardo
Ricardo went out of his way to provide service.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/20/2018 08:39 AM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Veracruz dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

GD
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Gloria D.
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Extraordinary Customer Service
When I checked in for my appointment, I mentioned additional concerns about my car maintenance. Ricardo took the initiative to have the mechanic look into my concerns and they still returned my car to me washed within the hour! Excellent customer service!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/19/2018 08:17 AM

Thank you for the great review and praise for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BA
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Barbara A.
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Above and beyond
Ricardo Garcia was exceptional. He raised the bar for Service Advisors. He was steadfast in his approach to resolve my vehicle repair and delivered on it. I can’t say enough good things about Ricardo.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/17/2018 08:02 AM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MM
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Michael M.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent as usual
Taken right away, met with the advisor quickly, qwaited in comfortable setting and got my car back on time and work done right. When I first became a car owner service was a real pain. Now it is efficient and rerasonalnbly price -- and done right the first time.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/16/2018 12:39 PM

Thank you for the wonderful review.

We are happy to be your dealership and we look forward to being here for  you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Phoenix, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service
excellent as usual
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/16/2018 12:39 PM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

CM
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Charyee M.
Payson, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellant service,
Ricardo is the best!!!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/15/2018 07:36 AM

Thank you for the excellent review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
went the extra step
did a great job in handling a warranteed repair
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/13/2018 08:59 AM

Thank you for the graet review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié
Scottsdale, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
courtous service
There was no waiting for a ride home & back to the dealership.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/12/2018 05:15 PM

Thank you for the wonderful review.

We are very happy to be your family's Hyundai dealer and we look forward to being here for you all for all the years, miles, and Hyundais to come.

Michael Soutehrn
Service Manager

Employés avec lesquels vous avez travaillé

CB
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Charles B.
Elk Grove Village, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Chuck's review
A couple of days after setting up an appointment for an oil change, I got a recall notice. I called Earnhardt Hyundai, they had the part needed and did both during the same appointment saving me an extra trip.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/08/2018 04:06 PM

Thank you Chuck.

We're glad we could save you a trip.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.