Critiques de Ricardo Garcia

Donna B.

Phoenix, AZ

2017 Hyundai Santa Fe S

02/18/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Thorough and competent

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/25/2019 08:53 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Dennis C.

Scottsdale, AZ

2017 Hyundai Santa Fe

02/04/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service Department

Great Service Department and staff.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/05/2019 11:25 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Chip W.

Scottsdale, AZ

2012 Hyundai Sonata

02/01/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Ricardo

Friendly; efficient

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/04/2019 08:58 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Marvin W.

Scottsdale, AZ

2017 Hyundai Ioniq Hybr

01/29/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Personality, Friendly,Honesty

Julian has now sold me two cars within 9 Months. Julian and his sidekick Joe are two truly professionals. Joe help Julian in the sale of a Genesis 90. He did a spot on Job for sure. Then there is Jimmy. He is the Sales Manager and a very decent man to deal with. He should be a General Manager. The night before we completed the deal , Jimmy and I shook hands that I would finish up the next day and it was an agreed deal. I really love the Genesis , but I wanted as first choice the light Grey and Black interior. The one at this dealer ship was the dark grey and Black interior. With that hand shake ,it tied me into the dark Grey one. Although ,I spoke to another dealer that had the colors i wanted and all I had to do was to catch a Plane. That dealer would not give the car up to Transfer. Because of the hand shake and the word I gave to Julian,Joe, Jimmy, I to second color Choice and bought from the men that stand for Honesty, Integrity and professionalism. I Love My New Car Later, Marvin Weeter

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/30/2019 09:57 AM

Thank you for the awesome review and recommendation.

We're glad you love your new G90 and we're looking forward to being your dealership for all the years, miles, and vehicles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Colin L.

Chandler, AZ

2018 Hyundai Tucson

01/29/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Timely

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/30/2019 09:53 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Scottsdale, AZ

2011 Hyundai Veracruz

01/29/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ricardo is the best.

Time after time Ricardo is my favorite service person to interact with. He is willing to work with you, listens to you, understands your needs, & is very fair.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/30/2019 09:58 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are so happy to be your Veracruz dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Terry S.

Phoenix, AZ

2014 Hyundai Sonata

01/28/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Review

My service advisor Riccardo is fantastic. Great service.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/28/2019 02:17 PM

Thank you for the fantastic review and recommendation for Ricardo Garica your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Daniel Z.

Scottsdale, AZ

2017 Hyundai Ioniq Hybr

01/28/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ricardo is a fantastic service rep

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/28/2019 02:16 PM

Thank you for the fantastic review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Ioniq dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Fountain Hills, AZ

2017 Hyundai Elantra

ReScore Avis™

01/25/2019

Vérifié Client

Catégorie : Service

Good Customer Service

Michael,

Thank you for listening to my concerns over the telephone and resolving all the issues from last week mentioned in the January 19th review. Also, I appreciate your good customer service in addition to you replacing the chin spoiler at no charge.

Sincerely,
Regis Ross

Recommandé

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Scottsdale, AZ

2013 Hyundai Sonata

01/22/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

I like my service advisor.

The only issue I have sometimes is the wait time.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/22/2019 12:53 PM

Thank you for the great review.

We keep working on our wait times, and we are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Scottsdale, AZ

2018 Hyundai Santa Fe S

01/21/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Awesome

Great service

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/22/2019 12:58 PM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Lori C.

Phoenix, AZ

2013 Hyundai Elantra Gt

01/21/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

I always feel welcome and taken care of.

Thank you again Ricardo for taking care of my happy little car. The service was exceptional, I appreciate the ride to and from work, and I appreciate you catching another item that needed to be taken care of and I just wasn't aware. Thank you for always greeting me and I'll always keep coming back! My third Hyundai and the next will be a SUV! Also, I do not know the folks that take care of the repairs but I want to say thank you to them for doing such a great job always.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/22/2019 12:57 PM

What a wonderful review and recommendation, thank you so, so much.

It has totally been our pleasure to be your dealership these many years now, and we look forward to being here for you for all the miles and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Scottsdale, AZ

2015 Hyundai Sonata

01/19/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Fast and easy

Always fast, and easy to deal with

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/22/2019 12:55 PM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Fountain Hills, AZ

2017 Hyundai Elantra

ReScore Avis™

01/25/2019

Vérifié Client

Catégorie : Service

Good Customer Service

Recommandé

Avis original

01/19/2019

Type de service : Maintenance

Catégorie : Service

Rude Service Advisor

I would recommend this business; but, not recommend Service Advisor, Ricardo Garcia. If I need help with service, Ricardo did not need to be rude to me because the he has personal problems.

On Wednesday, January 16, 2019, I went to Earnhardt Hyundai for Service at 8445 E Frank Lloyd Wright Blvd in Scottsdale, Arizona for an oil change and regarding an issue with my front bumper on my 2017 Hyundai Elantra Limited. Since I have purchased my Elantra, the Lower Front Bumper Lip Assembly has been falling off. When I would bring the issue to my Service Advisor, Ricardo Garcia over a number of service visits, Ricardo would push it back into place. However, the Lower Front Bumper Lip Assembly continued to fall off and drag on the ground. During my last visit on Wednesday, January 16, 2019, I asked Ricardo if he can get the part for the bumper replaced or secure it somehow. Ricardo became rude and snappy with me by falsely accusing me of going over a parking bumper and told me, "JUST TAKE IT OFF, NO ONE WILL NOTICE!" I did not want to argue with Ricardo and had the Lower Front Bumper Lip Assembly taken off and put in my trunk. I feel that Ricardo did not want to deal with the issue.

On Friday, January 18, 2019, I went back to the Hyundai Service Department mentioned earlier to talk to Ricardo again. I was told that Ricardo had the day off and I spoke with Michael Southern the Service Director. I told Michael the issue I had with Ricardo and Michael said that he would have a brand new Lower Front Bumper Lip Assembly replaced at no charge during my next appointment on Friday, January 25, 2019. Michael told me that Ricardo had problems with a girlfriend and Ricardo usually does not act poorly. I let Michael know that Ricardo should not bring his personal problems to work. Michael Southern apologized for Ricardo and I left the service department.

Sincerely,
Regis Ross

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/21/2019 09:01 AM

Regis,

We are sorry this was not your best visit to our store. There were some misunderstandings both when you worked with Ricardo and when you and I reviewed your concerns.

We are sorry you did not accept our goodwill gesture to replace your chin spoiler. We will provide you with a referal to another Hyundai dealer for future concerns.

Michael Southern
Service Manager

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/22/2019 03:20 PM

Regis,

Thank you again for allowing us to make this right. We deeply appreciate your forgiveness and we are all glad to put this unfortunate incident behind us.

We are thankful for your family's loyalty over the years and we look forward to being here for you for all the years and miles ahead.

Thank you for the gracious second chance.

Very truly yours,

Michael Southern
Service Managaer

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Scottsdale, AZ

2017 Hyundai Sonata

01/18/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Best service in town.

Always courteous and respectful. Great work.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/19/2019 08:13 AM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Lee V.

Scottsdale, AZ

2006 Hyundai Sonata

01/18/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Manager , Mike Southern and Service Advisor Ricardo Garcia

Whenever I am in Earnhardt Hyundai Northern Scottsdale -- and if he sees me-- Mike Southern , Service Manager ,always takes the time to
drop by and ask how i am and if everything is going well . That`s a comfortable customer feeling !!
.
Service Advisor Ricardo Garcia of Earnhardt Hyundai North Scottsdale , makes me feel as if he is my personal service advisor even if my concern is a simple oil change or something more troublesome . I trust him and rely on his efforts that both of our Sonata`s will be repaired properly and at a reasonable cost .
Lee Vinyard

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/19/2019 08:34 AM

Thank you Lee for the great review and recommendation.

It is always nice to hear from our multiple Hyundai owners. It is totally our pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Thank you for choosing us.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Tom O.

Phoenix, AZ

2015 Hyundai Genesis

01/18/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Took care of things without hassle

Relaxed environment, nice amenities. No hassle repairs under warranty where sometimes that can be an issue at other dealerships

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/19/2019 08:13 AM

Thank you for the great review and recommendation.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Randy K.

Phoenix, AZ

2017 Hyundai Sonata Plu

01/17/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

My thoughts

Great service, staff and great car!!!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/18/2019 07:49 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Plug-in Hybrid dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Client vérifié

Mesa, AZ

2018 Hyundai Sonata

01/17/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great team

Everyone was nice and helpful and the service was wuick

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/18/2019 07:16 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

Daniel M.

Scottsdale, AZ

2013 Hyundai Santa Fe S

01/14/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Consistent Great Service

These folks always do a great job.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/14/2019 07:50 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Ricardo Garcia

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