Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
avatar

Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1198 reviews)
92

Critiques de Ricardo Garcia

RM
gravatar
Richard M.
Scottsdale, AZ
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Fast, convenient and super friendly 5 stars.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/14/2019 07:50 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
PM
gravatar
Phillip M.
Scottsdale, AZ
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Earnhardt is unique among car dealers
They take customer service seriously. If they were a restaurant, they could live on the tips alone.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/11/2019 09:10 AM

Thank you for the wonderful review.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead. 

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
MB
gravatar
Margaret B.
Scottsdale, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, knowledgeable service advisor
Comfortable, clean waiting area
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/11/2019 09:19 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
BC
gravatar
Beth C.
Cave Creek, AZ
2017 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Ricardo Garcia is the best service advisor ever!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/11/2019 09:18 AM

Thank you for the excellent review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
AW
gravatar
Albert W.
Oak Island, NC
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Everyone was friendly and professional. The work was completed in a timely manner and was well performed.
I was travelling and will return to Earnhardt Hyundai, if I need service the next time I'm in Scottsdale. I'm happy to spread the word about the excellent service that I received
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/09/2019 03:27 PM

Thank you for the excellent review and recommendation here and on Googlee+.

We are glad we were able to help during your visit and if you're ever back this way again and we can help, you can count on us to be here for you.

Safe travels.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
TK
gravatar
Theresa K.
Scottsdale, AZ
2018 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Damaged Steering Wheel -- Blamed it on "Sun Damage"
This dealership has overall been very friendly and provides good amenities for those waiting for their vehicle to be serviced. I brought my Elantra in for a routine oil change and waited the usual hour and a half. Upon completion I was given the keys back to my vehicle--nothing new here, but after I took it out to the road I noticed there was a long and noticeable scratch on the steering wheel, under left-hand side. This is the side that the driver gets in and out on. I know for a fact that it was not there when I brought the vehicle in, and the service rep told me that it was "sun damage" (we live in Phoenix, AZ) and that I probably only noticed it after the service. He did not note anything down but promised to replace it under warranty when I come in for my next service. I will keep this in mind and expect the replacement next service, however if it does not happen I will update this review.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/08/2019 07:48 AM

Thank you for the positive comments in your review.

Ricardo Garcia your advisor did note your file that following service there was a concern with damage to the steering wheel that he intended to address for you.

Obviously it would never our intention to damage a vehicle in our care.  If we had been aware of ithe damge we would have wanted to address it immediately up front.  We're sorry you discovered only after you had picked up but know that we're here for you and we'll make it right.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
CP
gravatar
Cory P.
Scottsdale, AZ
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Ricardo provided excellent service. My vehicle was ready earlier than he anticipated as well.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/07/2019 07:47 AM

Thank you for teh excellent review.

It is our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
MA
gravatar
Mark A.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
no comment
no comment
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/05/2019 10:18 AM

Thank you for the 5-star review.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
ST
gravatar
Sarah T.
Phoenix, AZ
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best Dealership
Full of the best people :-)
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/03/2019 02:52 PM

Thank you for the wonderful review and recommendation.

When you're here, you're family.  We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
Client vérifié
Scottsdale, AZ
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Staff
The staff was very helpful and kept me informed as to what was needed and going on with my car.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/03/2019 07:38 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
VL
gravatar
Viola L.
Mesa, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people
Carlos is the best , by far of all the automobiles I have opened he listens.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/02/2019 08:15 AM

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
WM
gravatar
William M.
Scottsdale, AZ
2007 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Maintenance service is well done here, but requires planning.
The way Earnhardt Hyundai North Scottsdale provides service is just amazing. They explain everything ahead of time and then call if they discover anything that might need immediate attention. They explain the invoice in detail and go over future items that you need to pay attention to. My only problem is trying to get an appointment on short notice...not easy! I understand why. You are very good at what you do, so you are booked up pretty solid a few days and sometimes a week or more. But, it's worth the wait for sure! Great job!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/02/2019 08:36 AM

Thank you for the amazing review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and if you cannot get a hold of Ricardo when you call him direct, you are more than welcome to ask for me.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
CS
gravatar
Christian S.
Phoenix, AZ
2008 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/29/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT SERVICE!!!
Thanks to all Hyundai team and special thank to Ricardo for his support and knowledge.

Thanks
Christian Schaeffer
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/31/2018 08:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
BD
gravatar
Benjamin D.
Scottsdale, AZ
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Ricardo our service advisor is excellent. And we always enjoy seeing Tony Femiano and his wonderful personality, he always o above and beyond to help us!!!
I am not sure you got the remaing sentence about Tony, he always goes above and beyond to help us, he is a great asset to your Company !!!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/31/2018 08:08 AM

Thank you for the excellent review and recommendation for Ricardo and Tony.

We are very happy to be your Hyundai dealer and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
JP
gravatar
James P.
Rio Verde, AZ
2016 Hyundai Equus
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Poor cleaning
Service was good as usual, but the widows were made greasy with a rag. The was wash and interior cleaning was poorly done.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/27/2018 07:38 AM

Thank you for the feedback, we're sorry the wash was subpar this visit.

Ricardo will reach out to you directly to schedule to make this right.  Thank you for choosing us and we are truly sorry we let you down this visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
WF
gravatar
William F.
Scottsdale, AZ
2017 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy Customer
At this dealership I am treated as if I were part of a family.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/27/2018 07:43 AM

Thank you for the great review.

When you're here, you are family.  We are happy to be your Hyundai dealer and we look forward to seeing you and your Hybrid again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
Client vérifié
Scottsdale, AZ
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service was excellent. Ricardo Garcia was the reason I use your service. My only negative was that Earnhardt Hyundai North Scottsdale held their Christmas Party during business hours. It was annoying. When the party was over, the employee tables removed & they had food leftover they could have invited customers waiting for service. Of course the employees would have first crack at the leftovers, but after that why not invite customers. I'm just saying.....
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/27/2018 07:47 AM

Thank you for the amazing review and recommendation for Ricardo Garcia.

We are sorry you felt left out during our holiday party, we would have been happy to have you help us out with the food.  Be sure to ask Ricardo next visit, we'll be happy to take you to lunch on us during your stay.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
DW
gravatar
David W.
Scottsdale, AZ
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
review
all good
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/20/2018 07:28 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
SN
gravatar
Stephen N.
Scottsdale, AZ
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Am always please with the customer service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/20/2018 07:33 AM

Thank you for the great review and Facebook post.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
LC
gravatar
Lisa C.
Phoenix, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy Customer!
Superior staff and service! I love this dealership!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/20/2018 07:48 AM

Thank you for the wonderful review - we love it!

We are so happy to be your Hyundai dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
avatar
Ricardo Garcia
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.