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SureCritic / Concessionnaire Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1198 reviews)
92

Critiques de Ricardo Garcia

Client vérifié
Phoenix, AZ
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service reps
I think their service representatives are very nice.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/19/2019 07:45 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
CB
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Carol B.
Scottsdale, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast, friendly service
Earnhardt Hyundai was a great place to purchase a vehicle and it is equally excellent at servicing our vehicle. The service people are pleasant and helpful and my vehicle service was performed quickly while I waited.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/18/2019 09:51 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Glendale, AZ
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
!!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/16/2019 09:41 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Fountain Hills, AZ
2016 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent - Friendly - Professional
This is my 3rd vehicle purchased from here and I always get service done here too! They are fast, efficient and attentive! They always provide professional friendly service!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/15/2019 07:54 AM

Thank you for your loyalty and sharing your experience with others.

We are happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Scottsdale, AZ
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service!
This dealership continues to offer and deliver outstanding service to its customers. My service advisor, Ricardo Garcia got my car back to me within a few hours and the cost ended up being just under the anticipated number. Fast service and at a reasonable cost with no nonsense in between!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/15/2019 07:53 AM

Thank you for the excellent review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
RS
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Robert S.
Scottsdale, AZ
2012 Hyundai Veracruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Again
Stopped by unannounced. Treated exceptionally well by Ricardo. Battery was very weak. New battery installed promptly and car washed. Very satisfied.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/15/2019 07:50 AM

Thank you for the wonderful review and recommendation.

Batteries always seem to fail at the worst times, we're glad we were able to get this one before it left you stranded.  It has beem our absolute pleasure to be your Veracruz dealer and we look forward to being here for you for all the years, miles (and Hyundais) to come.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Cave Creek, AZ
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Staff
Great Service!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/14/2019 09:17 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Scottsdale, AZ
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thank you
Ricardo Garcia.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/14/2019 09:18 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Scottsdale, AZ
2008 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
Good
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/14/2019 09:14 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
CA
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Cynthia A.
Phoenix, AZ
2017 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customers come first
Love Earnhardt. They take customers very serious. They treat a person like gold. I will always service my vehicle at Earnhardt.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/14/2019 09:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
LG
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Lindsey G.
Scottsdale, AZ
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
always a great experience!
Ricardo is hands down the best at what he does! He always goes above and beyond to take care of me and resolve any issues quickly and efficiently. And always with a smile!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/14/2019 09:49 AM

Thank you for the amazing review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
MF
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Mike F.
Phoenix, AZ
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service advisor and outstanding service department
I by pass two other Hyundai dealerships to have my car serviced at Earnhardt Scottsdale Hyundai, and Ricardo Garcia is an outstanding service advisor
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/14/2019 09:45 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

It means a lot that you come to us past other dealers and we look forward to being here for you for all the years and miles ahead..

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Phoenix, AZ
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/02/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
No comment
No comment
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/11/2019 10:49 AM

Thank you for the positive review.

No comment.

No comment.

Michael Southern
Service Manager

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Ricardo Garcia
Client vérifié
Scottsdale, AZ
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
What makes Service great
Diagnosed the the problem right, fixed it while I waited, waiting area exceptional, service reps couldn’t be more considerate or nice. I would not go anywhere else.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/02/2019 09:02 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
RD
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Richard D.
Phoenix, AZ
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service as Promised
The service was done well and quickly. They also did a recall update. Washed car, too! I had a 50% off sticker for the first service on my new Sonata. In the end, the cost still was still the same as any other place I could get an oil change. It was $20.05. Not sure why it was so expensive. If the service at Hyundai was reasonably priced, I would take my car there every time.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 03/01/2019 08:17 AM

Thank you for the 5-star review.

Our regular oil change price is $29.95 and with your 50% off welcome 1st oil change sticker the price drops below $15.00.  Now there are charges for sales tax and disposal fees, but we're very confident that even if you could find an oil change elsewhere for $20.00 it wouldn't include genuine Hyundai parts, quality oil, a complimentary vehicle inspection and a courtesy car wash.

Plus this visit we were able to do a software update Hyundai released for your Sonata and you absolutely couldn't have that done elsewhere.

Now your last 2015 Sonata had an included maintenance plan so it may have been a bit since you paid for an oil change elsewhere. 

Your next oil change should be just about $35.00 with taxes and fees and we're convinced it is a great value and the very best way to keep your new Sonata in the best shape possible.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
TP
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Terry P.
Scottsdale, AZ
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
customer service is GREAT !
Had appointments for both our cars -- one on Saturday and one on Monday -- yet- they were able to get them both in same day and it was fantastic !
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/25/2019 08:54 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
BK
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Brenda K.
Fountain Hills, AZ
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
As usual, this dealership continues to amaze me. Kudos to Ricardo and team for getting my service done sooner than expected.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/25/2019 08:17 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
JF
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John F.
Scottsdale, AZ
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Exceptional
As always the personable reception given is great. It is like visiting an old friend. To my way of thinking they are old friends. Service is efficient, timely and professional. Love the red, yellow and green notations on receipt. Thanks Mike! Thanks to all your people.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/21/2019 10:28 AM

Thank you for the wonderful and colorful review.

On behalf of all of your friends here, it has 100% been our pleasure to be your Genesis dealer and we look forward serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
MR
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Michael R.
Scottsdale, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional
Everyone was kind and professional.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/25/2019 02:10 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Client vérifié
Phoenix, AZ
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Un súper servicio...
Es grato el servicio y la atención y todos son amables ...
Recommandé
Ricardo G. de Earnhardt Hyundai North Scottsdale a répondu le 02/26/2019 06:54 AM

Muchas gracias de nuevo por su preferencia. Es siempre un placer atenderla y ayudarla mantener su vehiculo. Estamos siempre a sus ordenes y la esperamos de nuevo por cualquier cosa que necesite.

Attn
Ricardo Garcia
Consultante de Servicio
Earnhardt Hyuandai

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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