MM

MARIO MACIAS

#1 IN THE NATION
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(3337 reviews)
53

CB
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Christine B.
Chandler, AZ
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Always friendly and accommodating
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/08/2017 07:21 AM

Christine,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

T&
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The &.
Sun Lakes, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Smooth operation ....
Service is easy and accommodating.
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/07/2017 01:47 PM

Diane,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

PW
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Patricia W.
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Emergency Maintenance Visit
I needed a front head light replaced. I arrived at the dealer, no appointment. They were able to get me in and fix the head light, and I was on my way in no time. I appreciated the flexibility!
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/07/2017 07:42 AM

Patricia,
Thank you for your feedback. We appreciate the time you took to review your experience here at San Tan Hyundai. We look forward to helping you again at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

EF
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Edwin F.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great dealership
As always very satisfied with San Tan Hyundai Service department! Very professional and excellent work.
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/06/2017 01:42 PM

Edwin,
Thank you for your feedback. We look forward to helping you at your next visit. 

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Recall Service
I went in to get a recall sorted out and they handled things quickly and easily.
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/06/2017 12:47 PM

Thank you so much for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

LA
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Linda A.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!
Mario was great! Customer Service like that is the reason we keep going back!
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/06/2017 07:30 AM

Linda,
Thank you for your feedback and for recognizing Mario. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

SK
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Su K.
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
I`m always comeback to service !!
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/04/2017 10:28 AM

Su,
Thank you for your feedback. We look forward to helping you at each of your visits.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

MS
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Mike S.
Casa Grande, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/03/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly; & helpful.
Happy with pretty much everything.
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/04/2017 10:25 AM

Mike,
Thank you for your feedback. We appreciate you and your continued business.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

LM
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Lori M.
Mesa, AZ
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My 30000 mile service
Mario is great just would prefer face to face iinteraction
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/04/2017 10:19 AM

Lori,
Thank you for your honest feedback. We can assure you that is not how we operate and will strive to provide a more personable interaction at your next visit. We appreciate you and look forward to helping you again.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service as always
My service advisor Mario ensured my service was completed in a timely manner and delivered my vehicle to me washed with service completed satisfactorily, while thoroughly reviewing inspection checklist. Always satisfied with how I'm treated at San Tan Hyundai and will continue to use them for all my service needs and for future vehicles.
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/04/2017 09:52 AM

Thank you for your awesome feedback and for recognizing Mario. We take pride in our employees and customer. We thank you for your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Gilbert, AZ
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Again
Mario provided excellent service, as always. He is friendly, personable, thorough, helpful, and everything I could ask from a service rep. He kept me informed, went over my car's report with me and let me know how much it would cost, before the work was to be done. He then informed me when the car was ready and offers to answer any additional questions.
When I picked up the car at 5:20 pm, the receptionist was alone at the desk, she was on a call with a customer for more than 5 minutes while myself and another customer stood at the desk. Noone came to assist. When she got off the phone, she couldn't find my paperwork on the desk, so she tried calling Mario. She then turned her chair to the file on the floor and found my invoice and keys. I've never had that happen before, I was in a hurry and normally there are 2 receptionists assisting customers with vehicle pickup.
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/04/2017 09:27 AM

Thank you for your honest feedback. We take what you say to heart and will pass it along to who it concerns. We strive to provide the best service to our customers and sometimes the receptions are pulled in all directions. We look forward to better assiting you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

MM
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Mario M.
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Great
Recommandé
Cara M. de San Tan Hyundai a répondu le 12/01/2017 01:28 PM

Mario,
Thank you for your feedback! We appreciate you and your continued loyalty!

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

VL
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Vicki L.
West Jordan, UT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thank you for Good Service
My experience was awesome
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/30/2017 01:55 PM

Vicki,
Thank you for your feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

JR
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John R.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
Mario is a great service advisor
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/30/2017 01:52 PM

John,
Thank you so much for your feedback and for recognizing Mario. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

WF
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Walter F.
Chandler, AZ
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
15,000 service
Outstanding service. This is my second car purchased at this location. Service has always been satisfactory.
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/27/2017 12:41 PM

Walter,
Thank you so much for your feedback. We appreciate you and your continued business We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

DA
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Dorothy A.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly Service Advisors, clean facility, and great service!
This is my 4th Hyundai; 2000 Santa Fe, 2003 Sonata, 2007 Santa Fe, and now a 2017 Tucson. I keep coming back so you must be doing something right! I will continue to do business with San Tan Hyundai for years to come.
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/27/2017 12:40 PM

Dorothy,
Thank you for your feedback. We are so appreciative of your continued business. We look forward to helping you again at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

SL
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Steven L.
Queen Creek, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, quick
Mario did great
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/24/2017 01:50 PM

Steven,
Thank you for your feedback and for recognizing Mario. We look forward to helping you in the future.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

KR
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Kenneth R.
San Tan Valley, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
San Tan Hyundai is the best!
We have been working with San Tan Hyundai since our move to Arizona over 6 years ago. We now own a SantaFe and love it. It is the best Hyundai we have owned.
I always ask for Mario in the service department and he takes good care of me and the car!!
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/27/2017 12:33 PM

Kenneth,
Thank you for your feedback and for recogonizing Mario. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

RC
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Roc C.
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
One of the best dealer service centers
I have a few brands of cars. Do to the exemplary treatment, courtesy, efficiency and washed vehicle I was very pleased.
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/27/2017 12:26 PM

Roc,
Thank you for your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

CR
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Cathy R.
Superior, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The customer service and mechanics are awesome
Mario in customer service and Michael Garcia (mechanic) are the best
Recommandé
Cara M. de San Tan Hyundai a répondu le 11/27/2017 11:57 AM

Cathy,
Thank you for your feedback and for recognizing Mario and Michael. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.