MM

MARIO MACIAS

#1 IN THE NATION

San Tan Hyundai

Évaluation globale

4,9

(3337 reviews)

53

Critiques de MARIO MACIAS

EA

Elizabeth A.

Mesa, AZ

2014 Hyundai Santa Fe Sport

04/10/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Engine Died

Engine died and service was exceptionally good to get rebuilt engine in a timely manner. Service personnel, Mario was very personable, attentive and professional!

Cara M. de San Tan Hyundai a répondu le 04/11/2022 10:01 AM

Elizabeth,
Thank you for your review. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

AW

Alice W.

Queen Creek, AZ

2013 Hyundai Sonata

04/05/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Kind warm and very nice

Mario was my advisor from start to finish we was the best I only do business with san tan Hyundai

Cara M. de San Tan Hyundai a répondu le 04/05/2022 08:54 AM

Alice,
Thank you for your review. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

DG

Del G.

Mesa, AZ

2021 Hyundai Kona

03/28/2022

Type de service : Maintenance

Vérifié Client

0

Catégorie : Service

Total lack of professionalism

This service appointment was my first and after the repairs are finished it will be my last visit to this location. The advisor was accusatory, and unhelpful. It took 7 hours to complete an oil change a diagnose a faulty lane assistance sensor. They didn't have parts so had to order them and now I have to wait 2-3 weeks for the second appointment. This is after I already waited 3 weeks to get the initial visit. Needs great improvements.

Cara M. de San Tan Hyundai a répondu le 03/28/2022 01:54 PM

Del,
Thank you for your feedback. We apologize for your recent experience. We would like to speak with you further to resolve any issues. We look forward to speaking with you shortly.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

Client vérifié

Sun Lakes, AZ

2017 Hyundai Sonata

03/26/2022

Type de service : Repair

Vérifié Client

6

Catégorie : Service

Service appointment handled very poorly

The service performed was excellent -BUT - the “Scheduled Appointment” was handled very poorly. Waiting 5 hours for a diagnosis was very inappropriate, when the appointment had been made 1 week in advance, at the suggestion of your service advisor.

Cara M. de San Tan Hyundai a répondu le 03/28/2022 11:29 AM

Thank you for your feedback. We apologize for your recent visit and would like to speak with you further in hopes to resolve any issues. I will be in contact with you shortly. I look forward to speaking with you.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

IL

Isaiah L.

Chandler, AZ

2016 Hyundai Sonata

03/20/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Good advisor

Mario always provides A plus service favorite advisor.

Cara M. de San Tan Hyundai a répondu le 03/22/2022 07:56 AM

Isaiah,
Thank you for your review and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

KE

Kash E.

Gilbert, AZ

2020 Hyundai Palisade

03/08/2022

Type de service : Repair

Vérifié Client

4

Catégorie : Service

Forgot to take care of a part of the service

Need better communication in the service department.

Grant L. de San Tan Hyundai a répondu le 03/09/2022 09:59 AM

My apoligies. I will contact you today to get these issues taken care of.

Grant Lord

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

Client vérifié

Queen Creek, AZ

2020 Hyundai Santa Fe

02/27/2022

Type de service : Repair

Vérifié Client

3

Catégorie : Service

Service Department Needs Improvement

My first appointment to get the Auto Stop/Start function fixed concluded with "we can't find anything wrong, there are no error codes so here is a sheet of paper telling you how the system should work". I knew how it should work, I needed it to actually work. The second appointment had them unable to get to my vehicle that day and would need to keep it overnight. I had dropped it off at 7am (Service Advisor was a bit rude) and I got that phone call around 2:15pm. Now I have to make a third appointment to try and get this repaired and its around two months out. They claim to be the #1 in Service but I am dumbfounded how they can claim that.

Grant L. de San Tan Hyundai a répondu le 03/02/2022 05:42 AM

I am sorry to hear about your concern. please dont hesitate to contact me directly to discusss.

Grant Lord
Service director
480-517-5230

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

GP

Gary P.

Gilbert, AZ

2017 Hyundai Santa Fe

02/18/2022

Type de service : Repair

Vérifié Client

9

Catégorie : Service

Service was awesome!!

Hyundai was super responsive and quick to answer your needs. Service was awesome and thought my car was going to be in service for awhile but it was quick and everything was fine properly!

Cara M. de San Tan Hyundai a répondu le 02/18/2022 12:00 PM

Gary,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

SH

Scott H.

Gilbert, AZ

2018 Hyundai Sonata

02/15/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great Place

Very professional as always.

Cara M. de San Tan Hyundai a répondu le 02/15/2022 11:41 AM

Scott,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

JD

Jose D.

Mesa, AZ

2011 Hyundai Sonata

02/10/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Outstanding

I hiring recommend a Santan Hyundai for any service repairs needed they took my 2011 sonata with a seized engine and went above and beyond contacted Hyundai and got everything approved for a replacement definitely recommend and will return for any service needs

Cara M. de San Tan Hyundai a répondu le 02/11/2022 07:42 AM

Jose,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

LG

Lola G.

Peoria, AZ

2016 Hyundai Sonata

02/07/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Good service.

Mario Macías treated my husband and me very well the day we took our cars for inspection.
Mario is a very hard worker.

Cara M. de San Tan Hyundai a répondu le 02/08/2022 07:19 AM

Lola,
Thank you for your response and for taking the time to recognize Mario. We look forward to helping you again at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

IL

Isaiah L.

Chandler, AZ

2016 Hyundai Sonata

01/27/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Mario was helpful

Having issues with my car burning oil fast and mario is very helpful and is doing his best to make sure I get a replacement engine through the warrantee

Cara M. de San Tan Hyundai a répondu le 01/28/2022 11:43 AM

Isaiah,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

Client vérifié

Gilbert, AZ

2020 Hyundai Palisade

01/26/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great place

San Tan Hyundai went well beyond the service I expected. I will always return!!!

Cara M. de San Tan Hyundai a répondu le 01/26/2022 11:04 AM

Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

MM

Mario M.

Mesa, AZ

2009 Hyundai Sonata

01/04/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

GO ONE MORE!!!!

GO ONE MORE!!!!

Cara M. de San Tan Hyundai a répondu le 01/04/2022 12:01 PM

MARIO ULYSES,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

Client vérifié

Mesa, AZ

2021 Hyundai Tucson

12/27/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

WONDERFUL!

Nobody likes hearing their tire needs to be replaced, but Mario made the experience pain free and helped me out! They are prompt, courteous, and personable! Thanks San Tan Hyundai for another exceptional experience.

Cara M. de San Tan Hyundai a répondu le 12/27/2021 08:42 AM

Thank you!

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

DC

David C.

Mesa, AZ

2016 Hyundai Tucson

12/26/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Thank you for fixing my car

Hyundai was spectacular at fixing my car under warranty and paid for the rental. San Tan Hyundai you are awesome!

Cara M. de San Tan Hyundai a répondu le 12/27/2021 08:06 AM

David,
Thank you for your response. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

MH

Mark H.

Chandler, AZ

2017 Hyundai Tucson

11/17/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

?

Fixed an under warranty transmission very quickly with no hassle

Cara M. de San Tan Hyundai a répondu le 11/17/2021 02:30 PM

Mark,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

Client vérifié

Queen Creek, AZ

2010 Hyundai Elantra

11/05/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Excellent Service Always Provided by Mario Macias

Both my husband & I have written numerous reviews for Mario Macias. Unquestionably, Mario is the absolute best QL Advisor that we have dealt with. Mario ALWAYS provides exceptional service & is a top-notch employee. We are extremely grateful to Mario. His knowledge, expertise, super personality, & sense of responsibility are always superior. He is a tremendous asset to his customers & to San Tan Hyundai, & we would hope that he would be remunerated accordingly. Thank you very much, Mario!!!!

Cara M. de San Tan Hyundai a répondu le 11/05/2021 02:08 PM

Thank you for your response. We appreciate you taking the time to recognize Mario for his excellent customer service. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

FC

Francis C.

Maricopa, AZ

2022 Hyundai Tucson

10/21/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

This dealership is the best by far

Every time. And I mean every time these guys are the best. If there was a word for better the THE BEST. I would rank them there.

Cara M. de San Tan Hyundai a répondu le 10/22/2021 08:54 AM

Francis,
Thank you for your wonderful response! We appreciate you being one of our loyal customers. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

VC

Virgil C.

Casa Grande, AZ

2020 Hyundai Palisade

10/14/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Service

If you are concerned about a long wait, San Tan Hyundai has a very comfortable waiting area, very professional staff and most comfortable chairs you ever want to sit in. It make waiting for your car to be serviced worth it. Thank you SanTan Hyundai you are the best.

Cara M. de San Tan Hyundai a répondu le 10/14/2021 02:55 PM

Virgil,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Employés avec lesquels vous avez travaillé

#1 IN THE NATION

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