MC

Mary A Carter

Hiley Hyundai of Burleson

Évaluation globale

4,8

(1101 reviews)

79

Critiques de Mary A Carter

Client vérifié

Arlington, TX

2018 Hyundai Santa Fe Sport

01/13/2022

Type de service : Maintenance

Vérifié Client

7

Catégorie : Service

Slow

2 hours for oil change. Shouldn’t take that long with appointment.

SARA P. de Hiley Hyundai of Burleson a répondu le 01/13/2022 04:01 PM

I am sorry that you are disappointed that your service took so long. From the beginning to end of a service, they usually take about 1.5 hours. This includes doing the service itself, a multipoint inspection, a customer video, topping off all fluids, checking all tire pressure, filling as needed and a car wash. It looks like you got a video showing everything on your car looking like its in great condition. Again, I am sorry that your service took longer than you planned but I hope you come back to see us again.

Sara Potts
Service Manager
Hiley Hyundai
817.945.9900 Ext 4109

Employés avec lesquels vous avez travaillé

Client vérifié

Grand Prairie, TX

2014 Hyundai Santa Fe Sport

01/10/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Exceptional Service

Kind, detailed, honest, went above and beyond.

SARA P. de Hiley Hyundai of Burleson a répondu le 01/10/2022 11:23 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

SJ

Samantha J.

Fort Worth, TX

2017 Hyundai Santa Fe

01/01/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great service!

I went for an oil change. Made an appointment online. I was greeted quickly. I was told the wait would be a little longer because some techs had called in sick. However, they still did my oil change in an hour! The technician sent a video of the underside of my car, something I’ve never seen before. It was awesome! When I asked for an area to plug in my phone I was allowed to use an empty office which gave me privacy to make a few calls. The woman who helped me was very nice and accommodating. I will definitely go back to this location!

SARA P. de Hiley Hyundai of Burleson a répondu le 01/01/2022 03:17 PM

Glad to hear that you enjoyed our ammenities and that they were convenient for you!! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need. We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Burleson, TX

2020 Hyundai Santa Fe

01/01/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

friendly people

great team of associates

SARA P. de Hiley Hyundai of Burleson a répondu le 01/01/2022 03:14 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

TR

Terry R.

Hurst, TX

2022 Hyundai Santa Cruz

12/23/2021

Type de service : Repair

Vérifié Client

9

Catégorie : Service

exceptional service

Everyone here is very professional

SARA P. de Hiley Hyundai of Burleson a répondu le 12/23/2021 03:29 PM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Dallas, TX

2021 Hyundai Kona

12/22/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Wonderful service

I gladly drive from Dallas to Burleson for service. They are lovely, service is quick and efficient.

SARA P. de Hiley Hyundai of Burleson a répondu le 12/23/2021 09:08 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts

Hiley Hyundai

Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Burleson, TX

2017 Hyundai Santa Fe Sport

12/20/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great customer service

Awesome customer service.

SARA P. de Hiley Hyundai of Burleson a répondu le 12/20/2021 12:56 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

JR

Janice R.

Midlothian, TX

2021 Hyundai Sonata

12/01/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Quality

I love the service at this dealership.

SARA P. de Hiley Hyundai of Burleson a répondu le 12/01/2021 03:31 PM

Thank you for sharing your feedback! We’re so glad to hear that your service was a great experience for you! We’ve been working hard on improving the communication between ourselves and the customer and we hope that this has been reflected in your experience. Our team is always trying to make sure that our customers have a great understanding and knowledge of what is going on with their, so we are happy to know that’s what happened for you! If you have any questions, please feel free to reach out!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

HB

Henry B.

Burleson, TX

2020 Hyundai Santa Fe

11/30/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Hiley Hyundai

Excellent in every single way. They are fabulous.

SARA P. de Hiley Hyundai of Burleson a répondu le 11/30/2021 04:42 PM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

JP

James P.

Wht Settlemt, TX

2012 Hyundai Azera

11/24/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Highly recommended Hiley Hyundai in Burleson

Our service advisor Mary is absolutely all about customer service. Anytime we bring our vehicles in for service she always keeps us informed on everything. I also like the fact that the service mechanic does a video to inform customer on what the will be doing and any other issues that might need some attention. Absolutely recommend Hiley Hyundai in Burleson.

SARA P. de Hiley Hyundai of Burleson a répondu le 11/29/2021 08:01 AM

Thank you for the feedback!! We look forward to seeing you at your next service! Glad you had a great experience with Mary!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Burleson, TX

2016 Hyundai Sonata

11/23/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great Service

Service Department is always efficient and professional.

SARA P. de Hiley Hyundai of Burleson a répondu le 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

CP

Christina P.

Joshua, TX

2017 Hyundai Santa Fe Sport

11/23/2021

Type de service : Repair

Vérifié Client

9

Catégorie : Service

Santa Fe was having oil consumption issues

I LOVE my Santa Fe so when it started having an oil consumption issue I took it back to Hiley in Burleson... Mary and the rest of the staff were great and worked to get my issue resolved. After the needed testing had been done and Hyundai was provided evidence that it was in fact an issue they replaced and repaired and held true to the warranty! Still LOVE my Santa Fe!!!

SARA P. de Hiley Hyundai of Burleson a répondu le 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Weatherford, TX

2020 Hyundai Sonata

11/19/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Awesome customer service

Great customer service!

SARA P. de Hiley Hyundai of Burleson a répondu le 11/19/2021 09:19 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Fort Worth, TX

2021 Hyundai Sonata

11/16/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Fast and convenient

?

SARA P. de Hiley Hyundai of Burleson a répondu le 11/17/2021 01:05 PM

Thank you for the feedback!! We look forward to seeing you at your next service!
Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Midlothian, TX

2020 Hyundai Santa Fe

11/16/2021

Type de service : Maintenance

Vérifié Client

7

Catégorie : Service

Oil change

Regular oil changes take almost two hours because they don’t have enough personnel but seeing as it’s free with the purchase of my new vehicle I can’t complain too much.

SARA P. de Hiley Hyundai of Burleson a répondu le 12/01/2021 04:07 PM

Thank you for sharing your feedback! I am concerned that there was an issue with your service. I appologize that your service took longer than expected. If there is something that I can do, please reach out to me and I will see what I can do to make it right. Thank you!

Sara Potts
Hiley Hyundai
Service Manager
817-945-9900 EXT 4109

Employés avec lesquels vous avez travaillé

Client vérifié

Venus, TX

2020 Hyundai Venue

ReScore Avis™

11/06/2021

Vérifié Client

10

Catégorie : Service

My problem was taken care of

I had an issue and it has been taken care of quickly.

Employés avec lesquels vous avez travaillé

Client vérifié

Venus, TX

2020 Hyundai Venue

ReScore Avis™

11/06/2021

Vérifié Client

10

Catégorie : Service

My problem was taken care of

I had an issue and it has been taken care of quickly.

Avis original

11/02/2021

Type de service : Maintenance

0

Catégorie : Service

Not happy

I was not happy with the price after being told it would be something else

MICHAEL M., Service Director de Hiley Hyundai of Burleson a répondu le 11/03/2021 06:14 AM

We are very concerned that you are not satisfied with your visit to our store. I will look into this and we will reach out to you to see what we can do to make this right.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

SARA P. de Hiley Hyundai of Burleson a répondu le 11/19/2021 09:21 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Fort Worth, TX

2015 Hyundai Sonata

ReScore Avis™

10/30/2021

Vérifié Client

10

Catégorie : Service

Excellent customer service

The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.

Employés avec lesquels vous avez travaillé

Client vérifié

Fort Worth, TX

2015 Hyundai Sonata

ReScore Avis™

10/30/2021

Vérifié Client

10

Catégorie : Service

Excellent customer service

The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.

Avis original

10/29/2021

Type de service : Maintenance

9

Catégorie : Service

Car is not fixed yet

Good customer service but the car is not fixed yet!

MICHAEL M., Service Director de Hiley Hyundai of Burleson a répondu le 10/29/2021 11:48 AM

I will be calling you shortly

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Employés avec lesquels vous avez travaillé

PR

Paul R.

Cedar Hill, TX

2022 Hyundai Tucson

10/24/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great service!

Overall great service. The folks at Hiley are very prompt and professional.

MICHAEL M., Service Director de Hiley Hyundai of Burleson a répondu le 10/25/2021 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

MICHAEL M., Service Director de Hiley Hyundai of Burleson a répondu le 10/25/2021 06:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Employés avec lesquels vous avez travaillé

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