MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

PK
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Peter K.
Arlington, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
A place to refer a friend
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 03/07/2020 08:19 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

SU
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Stacie U.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Service department is great and Ms. Mary is awesome, as always!
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 03/07/2020 08:13 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

JW
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Jeffrey W.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Recent vehicle srvice
The staff is courteous and professional.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/29/2020 08:00 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best service.
This is hands down the best service department I have been to. Mary Carter always goes above and beyond to take care of my vehicle.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/27/2020 11:49 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

TP
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Thi P.
Arlington, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
I’ll be back in the future
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/22/2020 08:02 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Mary,
Is my go to service department representative.
Always has a smile, can be counted on to keep you updated.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/20/2020 07:58 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

KJ
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Kartrica J.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The Customer Service. Mary
They were helpful, making sure my needs were met.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/20/2020 07:26 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

JR
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Jose R.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They make things right
Good job
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/20/2020 07:12 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

TB
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Tamera B.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A smile always awaiting me at Hiley
Big thanks to Mary Carter who got to me in less than a minute when I was dropping off my vehicle and handled it all for me very professionally. Mary also arranged a shuttle to come and pick me up when my vehicle was done everything was quick and done correctly and everyone was courteous
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/20/2020 07:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Iredell, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Very helpful
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/20/2020 07:21 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

HD
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Hugh D.
Burleson, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/19/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
OIL CHANGE AND COMPUTER UPDATE RECALL
Communication was good and no issues with the work completed other than it took longer than I was expecting. Took almost an hour and a half for an oil change an a computer update. Dealership is suggesting an oil change be done every 3750 miles which is half of what the maintenance book recommends. I usually get them done at 5000 miles anyway just because traffic is heavier in this area and its much easier to remember to get them done on an even mileage like 5000, 10,000 15,000 etc. All other aspects of the visit went ok.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/20/2020 07:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Grandview, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good customer service.
Very helpful and fast on repairs:

Hold music is terrible. If you get put on hold get ready to be taken back to the mid 80’s arcade electric avenue robotic atmosphere.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/17/2020 02:16 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

TE
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Troy E.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Troy Eastland Jr CSM /E9 Ret.
They did as always and great job and I will most likely buy another vehicle from this dealership in the next 30/45 days
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/11/2020 10:49 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

 

Employés avec lesquels vous avez travaillé

RF
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Ronald F.
Duncanville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Mary and staff have always been great!
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/11/2020 10:46 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service.
Always a good experience.
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/11/2020 10:45 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service my vehiclecare ab
Good
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/05/2020 11:51 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

KJ
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Kartrica J.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Customer Service.
My Service Rep Mary was great!
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/01/2020 08:09 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

Client vérifié
Mansfield, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Fast and reliable
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 01/31/2020 04:18 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson
Respond

Employés avec lesquels vous avez travaillé

KY
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Kiandria Y.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great place and people .
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 01/31/2020 04:18 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé

SB
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Shawna B.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Welcoming
Speedy and polite service! Thank you!
Recommandé
DEAN D. de Hiley Hyundai of Burleson a répondu le 02/01/2020 08:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.