JUSTIN WORRELL

Thanks so much for your rescore and the opportunity to make things right. 

Thanks so much for your review, Michael! We totally apologize about the issues you had last visit, that was not our intention. We should have provided you a copy of the alignment sheet for your records and we will address that with the staff moving forward. Please let me know if you still need a copy and I can have one sent out to you. For the issues with the oil change, I have notated your account with an additional complimentary oil change for future use electronically with no expiration. We hope to do better by you next visit and will make sure to improve moving forward. Please don't hesitate to reach out if we can assist you further, we are here for you! We appreciate you and hope to see you again soon!

Thanks so much for your review! We totally apologize about the issues you had at reception, that is not how we usually conduct ourselves. We will definitely address this with the staff and make sure we reiterate that we should be greeting customers when they walk into the door and make them the priority. For the issues, I have notated your account with a complimentary oil change for future use electronically with no expiration. I hope Justin was great otherwise and provided you with 5 star service. We hope to have another opportunity to make things right and change your perception. Please let us know if there is anything we can do to help you, we are here for you! We appreciate you and hope to see you again soon!