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SureCritic / Concessionnaire Hyundai / Hyundai On Perryville / JAY L REDDEN
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JAY L REDDEN

Hyundai On Perryville
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(307 reviews)
70

Critiques de JAY L REDDEN

Client vérifié
Winnebago, IL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional
Exceptional
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 02/16/2021 10:42 AM

Thank you for the great review and we appreciate your business and we look forward to seeing you next time !! STAY WARM 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
Client vérifié
Rockford, IL
2020 Hyundai Kona
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/10/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service good, dealership not
I would recommend the service department, but ensure your plate holders are the same as when you left the car.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 02/10/2021 05:09 AM

Thank you for the feed back from your recent visit here with us at Hyundai On Perryville . I was the gentleman in the back office that also quickly spoke with you . Yes you are correct i don't have a specific reason to why they were changed . We don't change plate frames to benefit our dealership as that is one way that we are able to quickly identify our customer and that they purchased they're vehicle with us . Unfortunately the only answer i have to this situation is the car wash , which ours has been known to brake them . i apologize about this i am more than happy to take them off for you or put new ones on for you .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
Client vérifié
Rockford, IL
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service.
Great place and service.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 02/16/2021 10:42 AM

Thank you for the great review and we appreciate your business and we look forward to seeing you next time !! STAY WARM 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
JK
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John K.
Kirkland, IL
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional personnel
Efficient service with a quality staff and pleasant surroundings.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 01/18/2021 11:04 AM

Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . Thank you so much for the great review and we look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
RH
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Russ H.
Loves Park, IL
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service Department.
Great job. Service Department was very helpful. The Tech was great work done on time and the price was very reasonable. You all need a Great big Job well done
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 01/08/2021 05:07 AM

     Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . Thank you so much for the great review and we look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
DN
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Debra N.
Stillman Valley, IL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Dept
Service Dept. friendly and got right in and out.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 12/10/2020 05:15 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager de Hyundai On Perryville a répondu le 12/10/2020 05:16 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
DN
gravatar
Debra N.
Stillman Valley, IL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundia service dept
Was in service dept. for my free oil change, tire rotation and inspection at Hyundia on Perryville Rockford, IL. Service dept was friendly got me in right away and on my way. Service dept looked very clean and waiting area was comfortable. Great experience.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 12/02/2020 05:00 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
DB
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Denise B.
Loves Park, IL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome Customer Service
Jay very knowledgeable and kept me updated on my vehicle repairs.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 12/02/2020 04:59 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
Client vérifié
Marengo, IL
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2020
client vérifiéVérifié Client
Catégorie : Service
Hyundai on Perryville
The people who work there, whether in the service department or in sales.
Recommandé
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
Client vérifié
Marengo, IL
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2020
client vérifiéVérifié Client
Catégorie : Service
Hyundai on Perryville
The people who work there, whether in the service department or in sales.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/23/2020
Type de service : Maintenance
Catégorie : Service
Service department needs improvement.
I hope things are improved before my next oil change.
Non recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/23/2020 11:29 AM

Good Afternoon ,
    Thanks for taking the time to complete the survey and appreciate the information on your last visit. Thank you for talking with me today and glad we were able to get it corrected and thank you for the rescore . You guys ave a happy thanksgiving . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
Client vérifié
Chicago, IL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall work
Worked with my schedule to get me in there. Tech was great.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/20/2020 11:26 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
SJ
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Steven J.
Rockton, IL
2015 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2020
client vérifiéVérifié Client
Catégorie : Service
Customer Satisfaction
Had a minor issue with some work they did on my vehicle this time. (I have always been very satisfied in past visits to the service dept)

The service manager was very concerned and addressed the issue. The service department has always tried to provide the best service and make sure that I was satisfied with the work.
Recommandé
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
SJ
gravatar
Steven J.
Rockton, IL
2015 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2020
client vérifiéVérifié Client
Catégorie : Service
Customer Satisfaction
Had a minor issue with some work they did on my vehicle this time. (I have always been very satisfied in past visits to the service dept)

The service manager was very concerned and addressed the issue. The service department has always tried to provide the best service and make sure that I was satisfied with the work.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/03/2020
Type de service : Maintenance
Catégorie : Service
60,000 mile maintenance service
A coolant flush was part of this service. The coolant tank was bone dry when I looked under the hood the next morning. Obviously they didn't bother to run the engine up to temperature and then recheck the coolant level to make sure they got the air out of the system. They had the car for over 6 hours, so they had the time.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/04/2020 05:15 AM

Good Morning ,
    We appreciate the review from your recent visit here with us at Hyundai On perryville. i Very much apologize about the way your vehicle was returned and that is unacceptable . Please let me do a little research with the people involved and i will be reaching out . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/09/2020 02:16 PM

Thanks for the feedback from you recent visit with us here at Hyundai On Perryville . glad we were able to talk today and go over your service . I will get that letter out to you tomorrow and i greatly appreciate the re score . thank you

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
VA
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Vincent A.
Cherry Valley, IL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Job
Vehicle was completed sooner than expected
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/02/2020 05:13 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
RJ
gravatar
Rita J.
Rockford, IL
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai On Perryville
This dealership is wonderful with everything!!!!
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/26/2020 05:14 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
Client vérifié
Winnebago, IL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Consistent good service.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/19/2020 01:50 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
HB
gravatar
Harold B.
Roscoe, IL
2015 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
.....
Thanks
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/09/2020 05:17 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
CP
gravatar
Charlene P.
Rockford, IL
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Every time I have brought my car in for service, I have had exceptional experience. They are prompt and very polite and take care to treat my vehicle as if it were their own. I would highly recommend Perryville Hyundai to anyone looking to buy a vehicle or have their vehicle serviced.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/30/2020 05:23 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
RG
gravatar
Roybn G.
Rockford, IL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thank you
I appreciate the service Hyundai gives. The security knowing my car is running great and has been checked out gives me peace of mind.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/22/2020 05:22 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
DN
gravatar
Dennis N.
Rockford, IL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fair
Good Job
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/14/2020 05:14 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
JR
JAY L REDDEN
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