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SureCritic / Concessionnaire Hyundai / Atlantic Hyundai / JOHN J GROSSO
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JOHN J GROSSO

Atlantic Hyundai
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(874 reviews)
71

Critiques de JOHN J GROSSO

Client vérifié
Richmond Hill, NY
2021 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2021
client vérifiéVérifié Client
Catégorie : Service
Service Specific Review
Thank you Service Team.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/09/2021
Type de service : Maintenance
Catégorie : Service
Misrepresentation & Broken Promises
Origin of my first Hyundai, a Tiburon, in the early 2000s; currently on the third Hyundai!

Amazing how fast time flies & how quickly an experience with the Sales & Financing departments would nose-dive... thanks to mis-representation, broken promises, & lack of transparency!

Thanks to Service for saving the day; unfortunately the damage in customer service has already been done.
Non recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 03/11/2021 04:42 AM

Thank you for taking the time to respond to our survey. We are so glad that your visit  with the service department was favorable 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
East Meadow, NY
2021 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2021
client vérifiéVérifié Client
Catégorie : Service
Nice workers at this service
It was a good experience
Recommandé
Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
East Meadow, NY
2021 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2021
client vérifiéVérifié Client
Catégorie : Service
Nice workers at this service
It was a good experience
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/08/2021
Type de service : Repair
Catégorie : Service
Nothing
Nothing to say
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 03/09/2021 05:49 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your recent visit.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
LB
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Lauren B.
Commack, NY
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service even without an appointment
I had an issue with my sonata. I took it in and met Tim Turnbull and John Grasso. They were very quick and did it while I waited. They were very professional and not pushy.if you ever need Service go in and see them they will not disappoint.
THANK YOU VERY MUCH.
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 03/07/2021 11:14 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
TN
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Thomas N.
Patchogue, NY
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and knowledgeable staff
Very pleasant experience staff very knowledgeable and caring about my concerns
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 03/07/2021 11:11 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
North Bellmore, NY
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/27/2021
client vérifiéVérifié Client
Catégorie : Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommandé
Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
RC
gravatar
R C.
West Islip, NY
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
It's always a pleasure
John Grosso is always putting his best foot forward. We get in and out! He tells it like it is and has earned our trust!
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 02/27/2021 07:17 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with  John Grosso  for all of your future service needs.

 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
JC
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Joanne C.
Patchogue, NY
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good setvice
I’ve had 3 Hyundai’s over the past years. Good performance and longevity
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 02/22/2021 05:40 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
North Bellmore, NY
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/27/2021
client vérifiéVérifié Client
Catégorie : Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/16/2021
Type de service : Repair
Catégorie : Service
Needless repairs
I was told car needed three costly repairs that two subsequent mechanics said car did not need at all!
Non recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 02/20/2021 05:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have caused. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
GL
gravatar
Glenn L.
East Islip, NY
2013 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Glenn L
They need to just schedule appointment times a bit better.
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 02/11/2021 08:37 AM

Thank you so much for your feedback.  Atlantic Hyundai appreciates your business and will strive to service your vehicle to your satisfaction.  Please continue to work with John Grosso for all of your future service needs.

 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
AF
gravatar
Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service!
Inspection, oil change, and wheel alignment done! No problems! No long wait! John Grosso is the man! Always makes sure car is taken care of and all service done!
Recommandé
ABIGAIL L. de Atlantic Hyundai a répondu le 02/03/2021 10:31 AM

Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
SR
gravatar
Stephen R.
Massapequa, NY
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT SERVICE STAFF
I have been returning to service my vehicles @ Atlantic Hyundai for over a DECADE. The SERVICE staff are polite and provide an in depth analysis for any issue one might incur.

I would like to give a big shout out to John Grosso (SERVICE REP) for his OUTSTANDING job performance every single time I return for service..AAA++++++
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 01/23/2021 07:34 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Client vérifié
Babylon, NY
2014 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car service
Was a great experience ?
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 01/21/2021 07:17 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
MR
gravatar
Myrtelina R.
Levittown, NY
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Experience and professionalism counts
Excellent and reliable service, provides peace of mind and is a welcome change .I will continue to recommend Atlantic Hyundai to my friends and family.
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 01/03/2021 06:23 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
AI
gravatar
Alyssa I.
West Islip, NY
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service sept is great
Recommandé
TIMOTHY T. de Atlantic Hyundai a répondu le 12/26/2020 07:46 AM

Alyssa, thank you for taking the time to provide feedback on your recent service visit, Please continue to work with John Grosso for all of your future service needs. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
MD
gravatar
Mark D.
Merrick, NY
2019 Hyundai Kona Electric
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Efficient and problem fixed
The service department is was efficient checking in...recall was fixed and.service rep called timely when car was ready...appears to take covid 19 social distancing serious...miss the coffee but understand..like that rarely have to go back for same problem..one and done..much better than other dealers (service dept)..
Recommandé
TIMOTHY T. de Atlantic Hyundai a répondu le 12/23/2020 02:47 PM

Mark Atlantic Hyundai thanks you for taking the time to provide feedback on your recent service please continue to work with John Grosso for all your service needs. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
ES
gravatar
Edward S.
Bay Shore, NY
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
availability,service,timely matter things are done.
A dealership that has their act together.
Recommandé
ERIKA D. de Atlantic Hyundai a répondu le 12/19/2020 05:39 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
BG
gravatar
Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
As always- easy check in, service on point, John Grosso as helpful as ever
Recommandé
TIMOTHY T. de Atlantic Hyundai a répondu le 12/16/2020 08:47 AM

Brian, thank you for your business, John Grosso is looking forward to continuing working with you in the future. 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
RW
gravatar
Ruth W.
Ridge, NY
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Warm friendly & efficient service
Always courteous & efficient
Recommandé
VICTORIA V. de Atlantic Hyundai a répondu le 12/14/2020 05:16 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
TM
gravatar
Thomas M.
Ronkonkoma, NY
2019 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
3.5 hours waiting for Oil change and Tire rotation after scheduled appointment.
I waited 3.5 hours for my first Oil change and Tire rotation. I tried again a few months later because I had a prepaid maintenance package. I left in disgust after 1.5 hours of waiting after checking on the status of my service. They told me that my oil change and rotation wasn't done, but they wanted to know if they should add a state inspection.
Another customer in the lounge stated that he was already waiting 3 hours for his oil change. Both of my service visits were scheduled in advance.
I believe that my prepaid maintenance package is pretty much useless because it's not worth it for me to travel to some distant dealer because I sure won't be back here.
Non recommandé
ERIKA D. de Atlantic Hyundai a répondu le 12/10/2020 05:45 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have caused. I will be contacting you regarding your visit

 

Employés avec lesquels vous avez travaillé
JG
JOHN J GROSSO
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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